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                      Business Analyst jobs in the Customer Support & Client Care category

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                      Lead Digital Business Analyst We are seeking an experienced Digital Business Analyst who is switched on within the digital space to join an agile and fast growing team for an outstanding data development company based in High Wycombe, Buckinghamshire. The Lead Digital Business Analyst will lead the requirements gathering from pre-project, scoping to defined requirement standards, chairing work gro...
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                      PACT are proud to be supporting this pioneering business that are looking to recruit a Forecasting Analyst to join its multisite contact centre operation. The Forecasting Analyst will be responsible for delivering robust forecasting plans (12 weeks out) to support the operational teams in meeting customer demands whilst maintaining high levels of service. Key Responsibilities Capture and plan all ...
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                      Graduate Insurance Analyst Nationwide Placements is looking for a Graduate Insurance Analyst for our fast-paced and busy client, a leading insurance advisory agency! They are now looking for a number of graduates to join their team of insurance analysts! This is a great opportunity to gain rapid career exposure and tremendous work experience by working for a leading company! This role can offer yo...
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                      PACT are delighted to be working with one of the UK's market leaders who are looking to recruit a highly skilled Forecasting & Planning Analyst who will be responsible for back office forecasting and planning for the Bristol operation. You will produce accurate supply and demand forecasts and complete detailed forecast variance analysis to support the Operations area in making optimum use of resou...
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                      JLT Employee Benefits are looking for a Resource Analyst to join our Edinburgh Office. JLT Group is one of the world's largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. The Employee Benefits division is the largest administrator of private sector pensions in the UK, and is a market leader in employee benefits. Our financial service...
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                      PACT is pleased to be supporting this well-known Financial Services organisation which is looking for an experienced Performance Analyst to join its operation. The successful candidate will be required to provide forecasts and manage resource allocation across the operations. Responsibilities also include production of regular MI analysis for Operations and management of the dialler. Key Responsib...
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                      Graduate Insurance Analyst Nationwide Placements is looking for a Graduate Insurance Analyst for our fast-paced and busy client, a leading insurance advisory agency! They are now looking for a number of graduates to join their team of insurance analysts! This is a great opportunity to gain rapid career exposure and tremendous work experience by working for a leading company! This role can offer yo...
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                      Quality Analyst - Manchester City Centre: £21,000 - £24,500 Salary: £21,000 - £24,500 (depending on experience) Location: Manchester City Centre Great working hours Ideal background: quality assessor, quality analyst, call monitoring, call quality, quality assurance. This is a fantastic opportunity to be part of a market leading organisation that are going through an exciting period of expansion d...
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                      TTR UK Ltd - Kent, South East/Southern, TN270WW(2 days ago)
                      Faults & Provisioning Analyst - Telecoms Customer Service - Telecoms - WLR / CPS / ISDN / Fixed Line. Location: Tonbridge / Sevenoaks / Orpington area Salary c£28,000 (if you have extensive experience / Projects Co-ordination skills the client may extend the salary range dep on exp) Our client established for over 10+ years is a market leader in business telecommunications services and provides a ...
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                      PACT are delighted to be supporting this instantly recognisable brand to source a Web Analyst to join their team based in Bedfordshire. Reporting directly into the Business Intelligence Manager, you will be part of a team that supports and guides key stakeholders in the understanding of corporate data to enable meaningful business decisions. Role Purpose To develop website and digital marketing pe...
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                      PACT is delighted to be supporting this Industry leader in looking for an experienced Resource Planning Analyst to join its operation. The Resource Planning Analyst is a varied role with responsibilities across all disciplines of Resource and Planning, including Forecasting, Scheduling and MI. The successful candidate will be required to deliver demand & resource forecasting, scheduling, shift man...
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                      PACT are delighted to be supporting this well-established UK leader in the search for an experienced Scheduling Analyst based in their Planning teams situated in Warrington. Reporting directly into the Resource Planning Manager the Scheduling Analyst will be responsible for meeting agreed resource plans at interval level that enable service delivery across the contact centres including external pa...
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                      PACT are delighted to be supporting this well-established market leading brand in the search for an experienced Resource Planning Analyst based in their Planning teams situated in Manchester. Reporting directly into the Resource Planning Manager the Resource Planning Analyst will be responsible for Contact Centre forecasting and planning across the Manchester and Glasgow operations. You will produ...
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                      Graduate Insurance Analyst Nationwide Placements is looking for a Graduate Insurance Analyst for our fast-paced and busy client, a leading insurance advisory agency! They are now looking for a number of graduates to join their team of insurance analysts! This is a great opportunity to gain rapid career exposure and tremendous work experience by working for a leading company! This role can offer yo...
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                      “IT SERVICE DESK” “SERVICE DESK” “HELP DESK” ITIL helpdesk IT Service Desk Analyst for a major UK telecoms company, Hull £17k to £19k base plus bonus and benefits Hull based NOTE TO APPLICANTS: PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOU HAVE AT LEAST 1 YEAR’S EXPERIENCE OF WORKING ON AN IT SERVICE /HELP DESK AS YOUR CV WILL AUTOMATICALLY BE REJECTED An exciting opportunity has become available t...
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                      Real-Time Analyst - Contact Centre Based: Leeds Salary: £25,000 - £32,000 - Plus Bonus & Benefits Package ROLE: The successful candidate will work closely with the Customer Service Manager to ensure the smooth day to day running of a busy telephony environment. They will actively support the delivery of the communication strategy and daily call activity in line with departmental targets and foreca...
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                      PACT are delighted to be supporting this well-established market leading brand in the search for an experienced Scheduling Analyst based in their Planning teams based in Belfast. Reporting directly into the Resource Planning Manager the Scheduling Analyst will be responsible for ensuring the creation and full optimisation of bookable appointment slots for both field and operations using all availa...
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                      PACT are delighted to be working with this well-known UK brand who require an experienced and highly capable Senior Forecasting & Planning Analyst to join their successful Planning teams based in Leeds. Reporting directly into the Senior Resource Planning Manager the role of the Planning Manager is to determine resource and space requirements for contact centres, ensuring that shift patterns are a...
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                      PACT are delighted to be working with this well-known UK brand who require an experienced and highly capable Senior Forecasting & Planning Analyst to join their successful Planning teams based in Glasgow. Reporting directly into the Senior Resource Planning Manager the role of the Planning Manager is to determine resource and space requirements for contact centres, ensuring that shift patterns are...
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                      PACT are delighted to be working with this well-known UK brand who require an experienced and highly capable Senior Forecasting & Planning Analyst to join their successful Planning teams based in Warrington. Reporting directly into the Senior Resource Planning Manager the role of the Planning Manager is to determine resource and space requirements for contact centres, ensuring that shift patterns ...
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                      Real Time Analyst - Leeds - £18K - £22K + Excellent Benefit Package Overview: RH Recruiting are working in partnership with a market leading digital company located in Leeds City Centre (recently nominated as one of the Sunday Times Top 100 companies to work for) and seeking a Real Time Analyst to join the team. Real Time Analysts to be accountable for: Service levels across all channels each day/...
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                      PACT is delighted to be supporting this Industry leader in looking for an experienced Customer Insight Analyst to join its operation. The purpose of this role is to provide a better service for the customers by listening to and analysing the feedback they give us (Voice of the Customer) through telephone calls, emails, our website, surveys and customer forums. You will support a wide range teams b...
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                      PACT are delighted to be supporting this well-established UK leader in the search for an experienced Scheduling Analyst based in their Planning teams situated in Warrington. Reporting directly into the Resource Planning Manager the Scheduling Analyst will be responsible for meeting agreed resource plans at interval level that enable service delivery across the contact centres including external pa...
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                      Graduate Insurance Analyst Nationwide Placements is looking for a Graduate Insurance Analyst for our fast-paced and busy client, a leading insurance advisory agency! They are now looking for a number of graduates to join their team of insurance analysts! This is a great opportunity to gain rapid career exposure and tremendous work experience by working for a leading company! This role can offer yo...
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                      An exciting opportunity has arisen with Commercial property consultancy who are looking to hire a 1st/2nd Line Support Analyst to join their team in London. The ideal candidate will have the following key skills and experience: *1-3 years' experience in 1st 2nd line support *Very good communication skill with excellent phone manner *Experience supporting Office suite/Active Directory; *Good troubl...
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