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                      Business Analyst jobs in the Customer Support & Client Care category

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                      Job title: Bureau Analyst Location: Studley Salary: £17,000 Benefits: Medical Insurance and Pension after probation is completed Hours: Monday to Friday, 9am - 5.30pm My client is an Energy Consultancy looking for a Bureau Analyst to join their busy and expanding team. This is an excellent opportunity for someone who is able to develop and maintain good relationships with clients. My client also o...
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                      Analyst Job Description Company Profile Document Centric Solutions Limited provides tailored Customer Communication Solutions to organisations throughout the UK. The service is founded in the Cloud - one of the fastest growing sectors of the IT industry. From our head office in 'Old Town' Stevenage, Hertfordshire we develop applications for our clients to generate effective business-critical commu...
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                      Job title: Bureau Analyst Location: Studley Salary: £17,000 Benefits: Medical Insurance and Pension after probation is completed Hours: Monday to Friday, 9am - 5.30pm My client is an Energy Consultancy looking for a Bureau Analyst to join their busy and expanding team. This is an excellent opportunity for someone who is able to develop and maintain good relationships with clients. My client also o...
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                      PACT are proud to be supporting this well-established business in the search for an experienced Scheduling Analyst to join their growing team based in the South West. Reporting to the Scheduling Manager the Scheduling Analyst will be responsible for providing dedicated support to the Scheduling operation by ensuring that all required employees are scheduled in a timely and effective manner across ...
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                      Frontline Monitoring Analyst For this role you must be fluent in both speaking and reading French. We have opportunities in this role in Westwood Business Park, Coventry. An key role protecting our customers As a Barclays Frontline Monitoring Analyst, you'll be joining our dynamic Financial Operations Frontline Monitoring team. We'll look to you to review and build our customers' profiles from div...
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                      Pact are delighted to be supporting a market leading brand who are looking for a Senior Data Analyst to join their highly successful team. This is a great opportunity for a talented Data Analyst to join a cutting edge company where 'Big Data' is at the heart of their business. This individual will be a highly numerate individual with a strong passion for data analytics. They will join my clients G...
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                      Pact are delighted to be supporting a market leading brand who are looking for a Senior Data Insight Analyst to join their expanding team. This is a fantastic opportunity for a highly numerate individual to play a pivotal role in designing and streamlining a whole new MI suite for my client's organisation. My client is a multi-layered organisation that has grown considerably over the last decade a...
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                      PACT are delighted to be supporting this UK leading business that is looking to bring on an experienced Forecasting Analyst to support its growing contact centre operation. This role requires a high level of contact and interaction directly with various stakeholders including delivery of forecasts, models and future requirements alongside managing of expectations and understanding so the successfu...
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                      Pact are delighted to be supporting a fantastic brand who are recruiting for a Senior MI Analyst to join their forever expanding team. This is a great opportunity to join a fast paced environment and take ownership of my clients MI. The successful candidate will work on multiple projects at any one time and will be responsible for building reports using business objects, making key recommendations...
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                      PACT are delighted to be supporting a widely known blue-chip business that is looking for a Dialler Analyst to join its busy and vibrant contact centre operation. The Dialler Analyst will be responsible for managing multiple campaigns within the business and liaising with both internal/external clients. You will be required to prepare data for outbound campaigns employing any agreed data strategie...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Scheduling Analyst to join it's busy and vibrant contact centre operation. The Scheduling Analyst will be responsible for providing dedicated support to the Resource Planning team by ensuring all required employees are scheduled in a timely and effective manner. Key Responsibilities Scheduling m...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Resource & Performance Analyst to join it's busy and vibrant contact centre operation. The successful candidate will maintain and effectively support the Service Centre to provide end to end planning and service delivery to meet the needs of our customers and optimise resource within budget and ...
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                      Technical Support Analyst. Leading Manufacturing Client based in Middleton North of Manchester, is recruiting a technical analyst to work in their service centre on the helpdesk, to provide first line IT support to the business including maintaining technical documentation, ensuring clear communication is maintained within the team, between teams and with all internal customers together with exter...
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                      Longreach Recruitment Limited - Glasgow, G31 4QE(3 days ago)
                      Superb opportunity available for an experienced and ambitious Resource Planning Analyst or Workforce Planning Analyst to join a growing team within a fast paced, action orientated planning function. Interested professionals must have a clear demonstrable track record of working within a Resource Planning team within a contact centre setting, have hands on experience of utilising WFM tools, be well...
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                      Superb opportunity available for a Scheduling Analyst, or Resource Planning Analyst, with specific capabilities and experience in Scheduling to join a newly created Planning team and have a key input into the process, structure and methodology of Scheduling, and, the end-to-end Planning cycle. Our fast growth client is seeking to appoint an effective Scheduling Analyst able to create, sign-off and...
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                      Well regarded organisation is seeking to hire a talented and experienced Real Time Analyst / Intraday Analyst with extensive experience within a call centre operation of managing business performance, service level attainment, escalating incidents to Operational Leaders, monitoring queue activity and adapting best use of resource availability. This is an action orientated position with the role ho...
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                      IMMEDIATE START 4 MONTH CONTRACT As a Controls Support Analyst you will part of a dynamic and committed support team. You will be primarily responsible for 1st and 2nd line application support on your designated accounts. This involves handling support queries as they arrive on the helpdesk either via telephone or email whilst additionally spending dedicated time each day investigating and diagnos...
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                      Job title: Bureau Analyst Location: Studley Salary: £17,000 Benefits: Medical Insurance and Pension after probation is completed Hours: Monday to Friday, 9am - 5.30pm My client is an Energy Consultancy looking for a Bureau Analyst to join their busy and expanding team. This is an excellent opportunity for someone who is able to develop and maintain good relationships with clients. My client also o...
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                      Steria - Durham, Tyne-Tees (4 days ago)
                      As a HelpDesk Analyst working for our leading blue chip utilities client you will be responsible for the delivery of excellent customer service and support for IS systems and services provided to the business and our external partners. To succeed in this role you will have, excellent customer service skills, have experience of or be able to demonstrate knowledge of incident, problem, change and se...
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                      PACT are delighted to be supporting a fantastic brand who are looking for a proactive MI Analyst to join their highly successful team. The successful candidate will be responsible for streamlining my clients MI, automating reports and making key recommendations to drive performance across the business. The ideal candidate will have strong stakeholder management skills coupled with the ability to w...
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                      Direct Payment Solutions (UK) Limited - Brentford, TW8 0GP(4 days ago)
                      About us: Payment Express is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions to major corporate, banking and SME clients globally. Processing over £20 billion worth of transactions per annum, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific. With an impressive global presence, we have offices ...
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                      Service Desk Analyst / Helpdesk Support Location – Huntingdon, Cambridgeshire Salary - to £22,000 plus benefits and career progression A Service Desk Analyst / IT Helpdesk Analyst, who will ideally have excellent customer service skills and call logging skills, is required by a leading software house based in Huntingdon. A salary of up to £22k is offered DOE. Due to the office location, the candid...
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                      Support Analyst – UNIX - Linux - Windows – Citrix – Apache – London. Gain experience working with front office users at tier-1 investment banks, gain experience managing technical/business relationships with these global businesses. Support Real-Time trading applications in a fast paced team environment . Miller Maxwell has partnered with this global provider of real-time trading software to the f...
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                      Exertis (UK) Ltd - Basingstoke, South East/Southern, RG291BY(5 days ago)
                      As the dedicated analyst for the Retail area your focus will be on the management and reporting of key account SLA's. You will also be responsible for all Retail's bespoke reporting requirements. Instrumental in improving any of Retail's KPI's. Develop a Master SLA reporting suite to capture and report all they key customer's SLA's. These will in the majority be externally recorded i.e. Argos repo...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Resource Planning Analyst to join it's busy and vibrant contact centre operation. The Resource Planning Analyst will be responsible for delivering accurate short-term/intra-day forecasting, translating forecasts into efficient schedules and producing key contact centre MI. Key Responsibility Pro...
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