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                      Business Analyst jobs in the Customer Support & Client Care category

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                      PACT are delighted to be supporting a market leading organisation who are looking for a Senior Business Analyst to join a highly successful team. The successful candidate will be focusing on the management of a new telephony change/review and a change in my clients IT systems. They are looking for a candidate with experience of change projects within a contact centre environment who are used to wo...
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                      My client based in Chester is looking to recruit an Operations and MI Analyst to work within their busy Customer Service focused Contact Centre. This is a great opportunity for candidates with an analytical background to join an established Customer Service team, designing and delivering operational and customer insight reporting for the Contact Centre Operations, you will provide timely, accurate...
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                      Quality Assurance Analyst (Auditing, Automotive, Customer Support) BLUQ17452 Milton Keynes £21,000 plus excellent benefits package Benefits include: Childcare Vouchers, Loan Car Scheme, Roadside Assistance, Pension, 27 Days Holiday, Onsite Occupational Health, Private Health Insurance and Profit Related Bonus. Are you passionate about delivering not just great customer service, but an outstanding ...
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                      Frontline Monitoring Analyst For this role you must be fluent in both speaking and reading Italian. We have opportunities in this role in Westwood Business Park, Coventry. A key role protecting our customers As a Barclays Frontline Monitoring Analyst, you'll be joining our dynamic Financial Operations Frontline Monitoring team. We'll look to you to review and build our customers' profiles from div...
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                      Frontline Monitoring Analyst For this role you must be fluent in both speaking and reading French. We have opportunities in this role in Westwood Business Park, Coventry. An key role protecting our customers As a Barclays Frontline Monitoring Analyst, you'll be joining our dynamic Financial Operations Frontline Monitoring team. We'll look to you to review and build our customers' profiles from div...
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                      MERJE - Cheshire, North West (15 hours ago)
                      As Resource Planning & MI Analyst you will be responsible for accurately forecasting, monitoring and reporting on key metrics and resource utilisation in a multi-channel, multi-functional and highly seasonal environment, ensuring business service and financial targets are achieved. You`ll be numerically minded, with advanced working knowledge of excel and other reporting tools. You`ll demonstrate ...
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                      Newly created position available for an experienced MI Analyst, Management Information Analyst to join a fast growth organisation. Interested applicants will ideally come from a contact centre, customer service, environment where you have been tasked with the production and delivery of performance reporting ( alongside managing ad-hoc requests). You'll understand the core drivers and metrics of pe...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Resource Planning Analyst to join it's busy and vibrant contact centre operation. The Resource Planning Analyst will be responsible for delivering accurate short-term/intra-day forecasting, translating forecasts into efficient schedules and producing key contact centre MI. Key Responsibility Pro...
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                      Role Profile Job Title: Service Desk Analyst Department: Service Desk Team Reports To: Service Desk Manager Direct Reports: No Location: UK Travel Required: No Role Overview: The Service Desk Analyst role provides first line support to Tectrade’s Customers;resolving incidents, raising and working on problems, troubleshooting, and carrying out administration tasks on enterprise class systems. The r...
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                      FX Customer Support Analyst (Italian/Spanish Speaking) - Entry Level - Finance A leading global financial organisation is looking to hire an entry level Foreign Exchange (FX) Customer Support Analyst to support a range of incoming and outgoing FX market, transactional, function and technical enquiries. Their main clients include Investment Banks and Global Hedge funds as well as major independent ...
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                      Exertis (UK) Ltd - Basingstoke, South East/Southern, RG291BY(20 hours ago)
                      As the dedicated analyst for the Retail area your focus will be on the management and reporting of key account SLA's. You will also be responsible for all Retail's bespoke reporting requirements. Instrumental in improving any of Retail's KPI's. Develop a Master SLA reporting suite to capture and report all they key customer's SLA's. These will in the majority be externally recorded i.e. Argos repo...
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                      Job title: Bureau Analyst Location: Studley Salary: £17,000 Benefits: Medical Insurance and Pension after probation is completed Hours: Monday to Friday, 9am - 5.30pm My client is an Energy Consultancy looking for a Bureau Analyst to join their busy and expanding team. This is an excellent opportunity for someone who is able to develop and maintain good relationships with clients. My client also o...
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                      Job title: Bureau Analyst Location: Studley Salary: £17,000 Benefits: Medical Insurance and Pension after probation is completed Hours: Monday to Friday, 9am - 5.30pm My client is an Energy Consultancy looking for a Bureau Analyst to join their busy and expanding team. This is an excellent opportunity for someone who is able to develop and maintain good relationships with clients. My client also o...
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                      PACT are proud to be supporting this well-established business in the search for an experienced Scheduling Analyst to join their growing team based in the South West. Reporting to the Scheduling Manager the Scheduling Analyst will be responsible for providing dedicated support to the Scheduling operation by ensuring that all required employees are scheduled in a timely and effective manner across ...
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                      Pact are delighted to be supporting a market leading brand who are looking for a Senior Data Analyst to join their highly successful team. This is a great opportunity for a talented Data Analyst to join a cutting edge company where 'Big Data' is at the heart of their business. This individual will be a highly numerate individual with a strong passion for data analytics. They will join my clients G...
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                      Pact are delighted to be supporting a market leading brand who are looking for a Senior Data Insight Analyst to join their expanding team. This is a fantastic opportunity for a highly numerate individual to play a pivotal role in designing and streamlining a whole new MI suite for my client's organisation. My client is a multi-layered organisation that has grown considerably over the last decade a...
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                      Pact are delighted to be supporting a great brand who are looking for an Online Analyst to join their highly successful team. This is a fantastic opportunity to become part of a fast growing organisation and having the opportunity to take ownership of their online analysis. This individual will have a proven background in online analysis and be responsible for managing stakeholders at all levels t...
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                      PACT are delighted to be supporting this UK leading business that is looking to bring on an experienced Forecasting Analyst to support its growing contact centre operation. This role requires a high level of contact and interaction directly with various stakeholders including delivery of forecasts, models and future requirements alongside managing of expectations and understanding so the successfu...
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                      Pact are delighted to be supporting a fantastic brand who are recruiting for a Senior MI Analyst to join their forever expanding team. This is a great opportunity to join a fast paced environment and take ownership of my clients MI. The successful candidate will work on multiple projects at any one time and will be responsible for building reports using business objects, making key recommendations...
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                      PACT are delighted to be supporting a widely known blue-chip business that is looking for a Dialler Analyst to join its busy and vibrant contact centre operation. The Dialler Analyst will be responsible for managing multiple campaigns within the business and liaising with both internal/external clients. You will be required to prepare data for outbound campaigns employing any agreed data strategie...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Scheduling Analyst to join it's busy and vibrant contact centre operation. The Scheduling Analyst will be responsible for providing dedicated support to the Resource Planning team by ensuring all required employees are scheduled in a timely and effective manner. Key Responsibilities Scheduling m...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Resource & Performance Analyst to join it's busy and vibrant contact centre operation. The successful candidate will maintain and effectively support the Service Centre to provide end to end planning and service delivery to meet the needs of our customers and optimise resource within budget and ...
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                      Technical Support Analyst. Leading Manufacturing Client based in Middleton North of Manchester, is recruiting a technical analyst to work in their service centre on the helpdesk, to provide first line IT support to the business including maintaining technical documentation, ensuring clear communication is maintained within the team, between teams and with all internal customers together with exter...
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                      Longreach Recruitment Limited - Glasgow, G31 4QE(5 days ago)
                      Superb opportunity available for an experienced and ambitious Resource Planning Analyst or Workforce Planning Analyst to join a growing team within a fast paced, action orientated planning function. Interested professionals must have a clear demonstrable track record of working within a Resource Planning team within a contact centre setting, have hands on experience of utilising WFM tools, be well...
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                      Superb opportunity available for a Scheduling Analyst, or Resource Planning Analyst, with specific capabilities and experience in Scheduling to join a newly created Planning team and have a key input into the process, structure and methodology of Scheduling, and, the end-to-end Planning cycle. Our fast growth client is seeking to appoint an effective Scheduling Analyst able to create, sign-off and...
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