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                      Business Analyst jobs in the Customer Support & Client Care category

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                      Business Analyst / Business Change / Finance Northampton McGregor Boyall is recruiting on behalf of a prestigious financial client in Northampton. This global organisation is in search of a Business Analyst with a strong background in change and transformation. This is a pivotal hire for the team and will be responsible for the design, plan and management of change projects. The changes will be op...
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                      Business Analyst / Business Change / Finance Northampton McGregor Boyall is recruiting on behalf of a prestigious financial client in Northampton. This global organisation is in search of a Business Analyst with a strong background in change and transformation. This is a pivotal hire for the team and will be responsible for the design, plan and management of change projects. The changes will be op...
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                      Business Analyst / Business Change / Finance Northampton McGregor Boyall is recruiting on behalf of a prestigious financial client in Northampton. This global organisation is in search of a Business Analyst with a strong background in change and transformation. This is a pivotal hire for the team and will be responsible for the design, plan and management of change projects. The changes will be op...
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                      As a result of our continued growth, we are now looking for a Real Time Analyst to join our Customer Contact Support Team. Reporting to the Resource, Planning and Quality Manager the Real Time Analyst will provide monitoring for inbound calls, outbound calls and non-voice workloads to help improve our Service Delivery and Budget Management. Working with the Call centre Managers and Team Leaders an...
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                      As a result of our continued growth, we are now looking for a Reporting & Scheduling Analyst to join our Customer Contact Support Team. Reporting to the Resource, Planning and Quality Manager the Reporting & Scheduling Analyst will provide extensive and insightful reporting on all factors in our industry leading Sales and Service Contact Centre to help constantly maintain and improve Service Deliv...
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                      Great opportunity for Workforce Planning and MI Analyst to join business in Leeds. The main purpose of the role will be using Business Intelligence, forecast operational performance and schedule people resource accordingly in order to exceed service level agreements, optimize people resource and minimize costs. Further utilise Business Intelligence to provide root cause analysis and timely recomme...
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                      Management Information Analyst Contact Centres Job Purpose The purpose of this role is producing management / business information/ reports (routinely and on an ad hoc basis), delivering proactive analyses to inform operational and strategic decisions, evaluate SLA performance, pin-point areas of underperformance/deviations and improvement opportunities. The provided BI will be used to drive conti...
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                      Experienced contact centre Resource Planning Analyst required by market leading organisation to provide 'end to end' resource planning and service delivery support to the operational leadership team. The role is pivotal to business performance and efficiency and requires a proactive, yet detailed approach to Resource Planning methodologies (forecasting - scheduling - real time ) This is an excelle...
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                      CCA Recruitment - Hertford, South East/Southern, SG141AA(1 day ago)
                      Resource Planning Analyst Hertfordshire - Salary to £30k plus excellent benefits package CCA Recruitment Group have been engaged by our niche Contact Centre client to support them with the recruitment of a RP Analyst to join the busy, growing team. The Resource Planning Team is the engine room of the contact centre, producing call volume forecasts, staffing schedules and performance reporting. Int...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit a Resource Planning Analyst to join it's busy and vibrant contact centre operation. The successful candidate will be reasonable for processing all none automated schedule administration to ensure maximum performance is achieved, providing feedback on the RTA alarms and completing administrative duties to suppo...
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                      Juice Resource Solutions - Central London(2 days ago)
                      My Client, an International and household name in the Travel Industry is looking to recruit a permanent Technical Support Analyst/Service Delivery Analyst. Fluent in written and oral French and English Language is essential Main duties and responsibilities: As a IS Service Delivery Analyst, you will be responsible for analysing the quality of services delivered by the IS Services Team including th...
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                      Our client is a hugely successful outsourcing organisation with an extensive reach across their industry. They have multiple sites around the UK and overseas and are a fast paced, progressive business. They now seek to find a Planning Analyst to ensure the call planning framework is both industry leading and in line with FSA regulations for their call centre operation. The role will report into th...
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                      PACT are delighted to be supporting this well-established business in the search for a Junior Planning & MI Analyst to join their growing team based in Leeds. Reporting to the Resource Planning Manager you will be responsible for coordinating the output of the portfolio planning managers with regards to the FTE, space and recruitment/redeployment requirements to facilitate business wide reporting ...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit a Resource Planning Analyst to join it's busy and vibrant contact centre operation. The successful candidate will be reasonable for processing all none automated schedule administration to ensure maximum performance is achieved, providing feedback on the RTA alarms and completing administrative duties to suppo...
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                      Company Fusion Limited - London(3 days ago)
                      The Company: Company Fusion Limited is working with a London based Mobile Operator who are focused on meeting progressive goals and inspiring a new generation of businesses. They run on the UK's biggest network giving coverage of 99% of the UK. We have an exciting opportunity for a Helpdesk Operations Analyst to join their busy team based in London. Helpdesk Operations Analyst - Main Duties and Re...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Planning & Scheduling Analyst to join it's busy and vibrant contact centre operation. The Planning & Scheduling Analyst will be responsible for creating and optimising resource schedules and providing dedicated support to the Resource Planning team by ensuring all required employees are schedule...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Planning & Scheduling Analyst to join it's busy and vibrant contact centre operation. The Planning & Scheduling Analyst will be responsible for creating and optimising resource schedules and providing dedicated support to the Resource Planning team by ensuring all required employees are schedule...
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                      PACT is delighted to be supporting a leading organisation that is looking for a Senior MI Analyst to work within their MI team based in West Yorkshire The successful candidate will have a solid Management Information background and strong knowledge of Business Objects and advanced MS Excel skills. They will be a meticulous and organised individual, with the ability to work with technical data, dea...
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                      PACT are delighted to be supporting a fantastic brand who are looking for a junior MI Analyst to join their highly successful team. This is a great opportunity to work with a growing organisation to further utilise and develop your MI skills. My client is looking for a proactive and passionate individual who has a background in MI analysis. The successful candidate will be responsible for producin...
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                      Longreach Recruitment Limited - Hove, South East/Southern(3 days ago)
                      Exceptional career opportunity available for an experienced and technically gifted MI professional to join a fast growth and well regarded organisation. Interested applicants will have deep demonstrable expertise within the MI / Management Information / Reporting arena, ideally within a customer service or contact centre setting. Alongside superb technical and reporting abilities; with advanced Ex...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Resource Planning Analyst to join it's busy and vibrant contact centre operation. The Resource Planning Analyst will be responsible for delivering accurate short-term/intra-day forecasting, translating forecasts into efficient schedules and producing key contact centre MI. Key Responsibility Pro...
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                      PACT are delighted to be supporting this renowned customer centric brand based in Newcastle to source a highly experienced Forecasting Analyst. Reporting directly into the Forecasting & MI Manager you will be responsible for producing accurate forecasts for a multi-channel call centre as well as non-call based work for the wider business. This is an opportunity to help shape future in the business...
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                      Simplyhealth - Andover, South East/Southern, SP102HR(3 days ago)
                      An exciting opportunity has arisen to join Simplyhealth as a Resource & Forecasting MI Analyst on a 9 month contract basis within our Andover office. The role Resource & Forecasting MI Analyst: The Resource & Forecasting MI Analyst will provide strategic planning of all media streams into a busy multi-sited Customer service area and manage the resources required, maximising productivity. Resource ...
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                      Simplyhealth - Andover, South East/Southern, SP102HR(3 days ago)
                      An exciting opportunity has arisen to join Simplyhealth as a Customer Services Real Time MI Analyst on a 9 month contract basis within our Andover office. The role Customer Services Real Time MI Analyst: The Customer Services Real Time MI Analyst will provide effective analysis of work in all media streams into a busy multi sited customer facing business. Customer Services Real Time MI Analyst you...
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                      dunnhumby is currently recruiting for a technically savvy Support Analyst to support our growing Manchester Office. The Support Analyst will form part of the Global Team in a 1st & 2nd Line capacity while providing hands on support to the Manchester Team. Responsibilities for Technical Support Analyst: Provide a single point of contact for all internal and external IT related user/customer queries...
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