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                      Business Analyst jobs in the Customer Support & Client Care category

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                      Responsibilities: Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements. Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements. Research, identify, and specify solutions to pro...
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                      Contact Centre Partners are delighted to be able to continue our support of our London Based client, a Luxury Fashion Retailer as they continue to make good on their promise and current initiative to take the business through a period of operational change and transformation. As part of their ongoing plans we are now supporting their need for a Systems & Process Analyst. With a base in London my c...
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                      Post Details Last Updated: 15/08/2015 Level: C Department: National Rail Enquiries / Customer Experience Job Title: Information Development Specialist Responsible to: Information Programme Manager Responsible for: n/a Hours of Work Full Time (37 hrs/wk) Job Purpose Statement The post has responsibility for working with customers, train operatorsand the wider industry to improve the information flo...
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                      PACT are proud to be supporting this market leader to source and hire an experienced Forecasting & Planning Analyst to join their well-established Resource Planning teams based in Motherwell. Reporting directly into the Resource Planning Manager you will be required to come up with an overview of the road ahead by delivering a forecast that incorporates project overlays and call reduction initiati...
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                      Role Overview PACT are delighted to be assisting one of the UK's leading providers to source and hire an experienced Real Time Analyst to join their growing teams in Coventry. Reporting directly into the Resource Planning Manager the successful candidate will be responsible for monitoring real time call flows, administration queues and work flows. You must be pragmatic with the ability to make dec...
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                      PACT are delighted to be working with this instantly recognisable customer centric brand to source and hire experienced MI Analyst's to join this newly created MI team based in Warrington. Reporting directly into the MI Manager will be responsible for creating the contact centre specific dashboards and scorecards, with analysis and interpretation, tailored to agent, team leader and management audi...
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                      PACT are delighted to be working with this instantly recognisable customer centric brand to source and hire experienced MI Analyst's to join this newly created MI team based in Warrington. Reporting directly into the MI Manager you will be responsible for will be responsible for creating the contact centre specific dashboards and scorecards, with analysis and interpretation, tailored to agent, tea...
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                      I am currently recruiting for a Complaints Analyst to work for my global healthcare client in their pharmaceutical manufacturing division. The successful candidate will be ensuring all complaints are progressed (administered, investigated and responses fed back to Customers) in an effective and timely manner. You will be providing metrics and reports related to complaints supporting the identifica...
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                      Location - Merseyside Salary - up to £30000pa + Bonus + Excellent Benefits We're looking for. a Service Delivery Analyst Do you want to be the go to person within resource planning? Can you find pro-active ways to drive service level improvements at the same time as increased resource resolutions? Are you a champion communicator, with the engagement piece that allows you to work seamlessly in part...
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                      Quality Analyst – Entry Level Opportunity Exeter, Devon £16,548 - £17,082 Are you looking for an interesting and rewarding new challenge? Do you have a great eye for detail and superb listening skills? If so, our client wants to hear from you! Due to expansion, multiple opportunities have arisen for a number of Quality Analysts to join our client, an established and forward-thinking business. As a...
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                      Job Title: Collections Analyst Salary: £18,000 per annum Location: Birmingham We are currently recruiting for an experienced Analyst to effectively manage outsourcing debt to 3rd parties so that we can maximise the recovery of debt, minimise bad-debt charge within a set time frame. The Analyst must be confident enough to work with both external and internal stakeholders * Excellent communicator wi...
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                      PACT are delighted to be supporting this global brand that are searching for a Forecasting Analyst to join its head office planning function. As a Forecasting Analyst you will ensure appropriate resourcing levels across the customer contact teams that meet customer demand by forecasting and scheduling resource and guiding operational managers to effectively deploy the schedule. Key Responsibilitie...
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                      ByBox Tech Services provide an extensive and bespoke range of field engineering support services, delivering high quality solutions to businesses 24 hours a day, 7 days a week. Our established partnership solution provides a seamless integration into our customers' ethos and processes, ensuring that ByBox Tech Services delivers exceptional field service levels. This is a hugely rewarding opportuni...
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                      ByBox Tech Services provide an extensive and bespoke range of field engineering support services, delivering high quality solutions to businesses 24 hours a day, 7 days a week. Our established partnership solution provides a seamless integration into our customers' ethos and processes, ensuring that ByBox Tech Services delivers exceptional field service levels. This is a hugely rewarding opportuni...
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                      Newly created role available for an experienced Real Time Analyst or Intraday Analyst within a growing Resource Planning team servicing a multi-channel contact centre operation. This is an ideal opportunity to help shape, define and embed Real Time and Service Delivery solutions within a fast paced organisation; as a newly created role with recently this opportunity provides a rare chance to reall...
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                      A fantastic opportunity has arisen for a Helpdesk Support Analyst / IT Support Technician to join a Microsoft Gold Partner in Potters Bar. The role As a Helpdesk Support Analyst / IT Support Technician it will be your responsibility to provide IT and hosting support at the highest quality. The role requires you to deal with client issues primarily via telephone and remote assistance, with occasion...
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                      PACT are delighted to be working with this instantly recognisable customer centric brand to source and hire an experienced Senior Forecasting & Planning Analyst to join their Planning function based in Birmingham. Reporting directly into the Forecasting & Planning Manager you will produce a 12-month rolling plan for the Customer Contact team via the use of a solid planning and governance framework...
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                      Role: Collaborative Demand Forecast Analyst Salary: £25,000 - £30,000 DOE Location: Corby Job Type: Full Time, Permanent Tayto Group Ltd is seeking a Collaborative Demand Forecast Analyst to join their team based in Corby. This is a full time role offering a competitive salary of £25,000 - £30,000 depending on experience. The Collaborative Demand Forecast Analyst is primarily responsible for deliv...
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                      Analysts Time Team Leader Our Client is seeking to recruit an team leader to head up their leading team of real time analysts. Your New Company You will be working for a leading high street bank that put Customer service is at the pinnacle of their focus and as such they are looking for like-minded individuals to join their team. Your New Role The purpose of this role is to lead and develop a team...
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                      Workforce Forecasting Analyst (REF: 887772) London £40,000-£45,000 + Bonus & Benefits Pact are proud to be supporting this instantly recognisable global brand that are looking to recruit experienced Workforce Forecasting Analysts to join its global contact centre operation in London. The Workforce Forecasting Analyst will be responsible for forecasting processes and methodology to create accurate ...
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                      Service Desk Analyst, Help Desk, ITIL, Customer Support, Escalations, Co-ordinations, Scheduling Leading Managed Services Business require Service Desk Analayst to manage tickets end to end resolution dealing with client calls and e-mails, proactively monitoring, escalating incidents and co-ordinating between the different technical teams, and 3rd party suppliers to ensure resolution within agreed...
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                      Do you work in any type of pensions administration but are keen to move into a more technical role? This role that supports our clients Operations and Sales areas in relation to their products and the supporting legislation. This is a 6 month contract to cover a secondment, but with the company expanding, any contract could possibly lead to a Perm role later on. The Company: Our client is a leadin...
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                      Job Description Our Mission Statement is to maintain a product portfolio that enables us to offer our clients business benefit through the delivery of high quality and complementary managed IT services. Our aim is to consistently match client expectation and cost competitiveness through an open and trustworthy approach that assists to ensure continued client and staff engagement. Job Title: Custom...
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                      “I want to use what I know to make a difference.” Being a Direct Sales Analyst at E.ON is all about keeping our corporate customers happy and providing the best service in the business. That means a lot more than just processing invoices and payments – you’ll have the autonomy to manage your own workload and use your expertise to help customers manage their finances better. And we won’t just encou...
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                      PACT are currently assisting this well-established business in the search for an experienced Forecasting & Capacity Planning Specialist to join their well-established contact centre based in Berkshire. Reporting directly into the Forecasting Manager, you will be responsible for supporting the contact centre estate and its senior management by forecasting call volumes, calculating required resource...
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