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                      Business Analyst jobs in the Customer Support & Client Care category

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                      A Business Controls Analyst is required to join a market leader in providing a wide range of outsourced services to the Home Energy, Telecommunications, Power and Satellite sectors in Ireland and the UK. The primary purpose of this role is the delivery of excellent customer service by supporting the endeavors of the Contact Centre and its management, through evidential analysis of statistical info...
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                      Job title: Service Desk Analyst Salary: up to £20,000 plus 20% shift allowance and benefits Location: Warrington Steria delivers IT enabled business services and is the Trusted Transformation Partner for private and public sector organisations across the globe. By combining in depth understanding of our clients' businesses with expertise in IT and business process outsourcing, we take on our clien...
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                      PACT are delighted to be supporting a fantastic brand who are looking for a Senior MI Analyst to join their rapidly expanding business. This is a great opportunity for an experienced MI Analyst to take ownership of my clients MI and effectively build a strategic reporting structure across the contact centre. The successful candidate will set up the MI function from scratch to ensure consistency an...
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                      PACT is delighted to be supporting this widely known blue-chip business that is looking for an experienced Senior Forecasting Analyst to join its large scale multisite contact centre operation in the Midlands. Working as part of a dynamic Workforce Planning team to support both Voice & Non voice Operations Contact Centre's with accurate long term & short term forecasting, planning & performance re...
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                      Exertis (UK) Ltd - Basingstoke, South East/Southern, RG248WG(14 hours ago)
                      As the dedicated analyst for the Retail area your focus will be on the management and reporting of key account SLA's. You will also be responsible for all Retail's bespoke reporting requirements. Instrumental in improving any of Retail's KPI's. Develop a Master SLA reporting suite to capture and report all they key customer's SLA's. These will in the majority be externally recorded i.e. Argos repo...
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                      MI Analyst £18,000 - £23,000 + Benefits Halifax I am currently looking to recruit an experienced MI Analyst to work for a leading company based in Halifax. The role will report into the Dialler Manager and involve managing all contact centre MI data for outbound dialler campaigns for the call centre, other business area's and multiple sites. You will be looking at service excellence, compliance wi...
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                      Experienced and technically skilled Forecasting Analyst required for a leading organisation operating a multi-site contact centre operation. Working within a large and well regarded Resource Planning function, our client is now recruiting additional resource to further enhance the Forecasting output within multiple business streams. This role requires indepth experience of Forecasting methodologie...
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                      PACT are delighted to be supporting a great brand in the search for a Resource Planning Analyst to join their well-established operation based in Buckinghamshire. The Resource Planning Analyst will be instrumental in reviewing and creating the impact analysis that arises from changes to forecast volumes, shrinkage and other planning assumptions. Key Responsibilities Design and develop accurate wor...
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                      Campaign Analyst £18,000 - £23,000 + Benefits Monday-Friday 9am-5pm Halifax I am currently looking to recruit an experienced Campaign Analyst to work for a leading company based in Halifax. The role will report into the Dialler Manager and involve managing all outbound dialler campaigns for the call centre, other business area's and multiple sites. You will be looking at service excellence, compli...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Scheduling Analyst to join it's busy and vibrant contact centre operation. The Scheduling Analyst will be responsible for providing dedicated support to the Resource Planning team by ensuring all required employees are scheduled in a timely and effective manner. Key Responsibilities Scheduling m...
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                      Trade Support Analyst - Fixed Income, Bonds, Repos, Operations, Settlements - Investment Bank Trade Support - Product control, Fixed Income, FI, Bonds, Repos, Ops, Operations, Settlements - Capital Markets A Trade Support Analyst is required to work for a global investment bank based in Canary Wharf. The successful candidate will have a good understanding of the Fixed Income business in particular...
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                      Operations Analyst, Customer Service, Handling calls, Admin, System Monitoring A global company that has a large turnover is looking for a Group Operations Analyst to join a dedicated operations team that share operational tasks across vital parts of the business. This is a high pressure environment where you will be tasked with following documentation to monitor systems and ensure data flows into...
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                      Support Analyst - London - Banking & Finance - Financial Services - £27,500 + bonus + benefits Are you a recent computer science, physics or maths graduate? Are you looking to break in to the financial services industry? Are you looking to take the best possible step to starting your career by adding one of the top players in the market to your CV and working for a company that speaks volumes amon...
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                      Service Desk Analyst – Reading – Up to £21,000 This is an exciting opportunity to work within a fast growing and highly successful telecommunications business. The Role The main role is to provide a single point of contact as a Tier 1 Support Analyst for the Customer’s I.T Service Desk and work within the contracted service level agreements (SLAs). •To receive and log ALL Incidents via telephone a...
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                      PACT are delighted to be supporting a widely known blue-chip business that is looking for a Dialler Analyst to join its busy and vibrant contact centre operation. The Dialler Analyst will be responsible for managing multiple campaigns within the business and liaising with both internal/external clients. You will be required to prepare data for outbound campaigns employing any agreed data strategie...
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                      Fast growth organisation is seeking to appoint a Planning & Scheduling Analyst to join a growing Resource Planning team based in London. This is an excellent opportunity for an experienced Resource Planning with specific experience and skills in short term forecasting, schedule creation and optimisation within a fast paced inbound contact centre operation. We are seeking interest from Resource Pla...
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                      Great opportunity for Czech and Polish Speaking Customer Supply Analyst in Camberley. Role Summary: Providing a professional service to trade and internal customers and be responsible for order management with retail customers. Also ensure that customer and company case-fill targets are met. Responsibilities: Customer Service Management •Accountable for all aspects of service for a portfolio of de...
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                      PACT are currently recruiting for a great organisation who are looking for a Data Analyst to join their forever expanding team. The successful candidate will be responsible for the joining and manipulation of data to extract value and insight to support key decisions across the business. This candidate will join these data sets using SQL, data-warehousing etc to facilitate and conduct analysis. Th...
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                      Our client is a leading Contact Centre Outsourcer with global operations and an enviable client list of Financial Services companies. Working within their Contact Centre Resource Planning department, this role involves management of the real time function on a day to day basis. Key responsibilities include the following: · Monitoring average speed of answer to maximise resource efficiency · Monito...
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                      Our client is a leading Contact Centre Outsourcer with global operations and an enviable client list of Financial Services companies. Working within their Contact Centre Resource Planning department, this role involves management of the real time function on a day to day basis. Key responsibilities include the following: · Monitoring average speed of answer to maximise resource efficiency · Monito...
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                      PACT are delighted to be supporting this UK leading business that is looking to bring on an experienced Forecasting Analyst to support its growing contact centre operation. This role requires a high level of contact and interaction directly with various stakeholders including delivery of forecasts, models and future requirements alongside managing of expectations and understanding so the successfu...
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                      Change Analyst, Change Co-Ordinator (ITIL) – Leeds, York (Yorkshire) Change Analyst, Change Co-Ordinator (ITIL) required by a global solutions organisation based in Leeds, York (Yorkshire). As Change Analyst/Co-Ordinator, you are responsible for analysing, coordinating and managing incidents and changes in a customer-facing role. In order to be considered, you should have experience in most of the...
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                      Castle Hill Recruitment - Gibraltar, Gx11aa(5 days ago)
                      Our client, a household name whose brand is engrained through the gambling and betting industry is currently recruiting for a Customer Operations Analyst to work in their Gibraltar office. The company are known for offering top class working conditions, where the successful Customer Operations Analyst will define, plan and deliver a high quality and diverse suite of reporting and analysis to the C...
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                      Service Desk Analyst / help Desk Advisor – DAY / NIGHT SHIFT – Permanent must be SC clearance eligible We are looking for a Service Desk Analyst to provide first level support and ownership for all incidents and requests, using the incident management and request fulfilment processes. Proactive incident management for resolution in line with agreed SLA’s to achieve a high level of customer satisfa...
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                      PACT are delighted to be supporting a fantastic brand who are looking for a proactive MI Analyst to join their growing organisation. This is a great opportunity for an MI Analyst to take ownership of my clients MI function and bring their data alive. The ideal candidate will be responsible for analysing large data sets, identifying key trends and patterns and making key recommendations to senior s...
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