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                      Business Analyst jobs in the Customer Support & Client Care category

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                      PACT are delighted to be supporting a highly successful financial services organisation who are looking for a Business Intelligence Analyst to join their team. The successful candidate will be a highly analytical individual who will be responsible for analysing large financial data sets to generate innovative intelligence to support the growth of the business. This candidate will be a proactive ac...
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                      PACT are delighted to be supporting a fantastic brand who are looking for an MI Analyst to join their highly successful candidate. The successful candidate will play a pivotal role within their MI function by helping to implement change and drive the strategic direction of the business. The ideal candidate will have at least two years' experience with extracting data and building queries using SAS...
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                      PACT is pleased to be supporting this industry known business that is looking to bring on an experienced Dialler Analyst to support its multi-site contact centre operation. The successful candidate will manage all dialler outbound campaigns for the telesales contact centres and define, build and optimise dialler campaigns working within all regulatory guidelines. Key Responsibilities Build, monito...
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                      Our local based client is looking for a Planning Analyst to join their friendly team Main Purpose of the role: The Role will be to produce short, medium and long term forecasts in a four week schedule of supplier and staffing commitment. This position will work with all areas of the business to ensure all change, impacts and marketing and sales activities are reflected in the plans and exceptional...
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                      Technical Support Analyst Peterborough £19K-£32K - Salary will be dependent on level of experience and/or qualifications 25% shift allowance on top of the annual salary divided into 12 monthly payments Mon - Fri - Morning Shift 06.45 - 15.30 Mon - Fri - Afternoon Shift 10.00 - 18.45 6 days off and on to 4 night shifts - Fri - Mon - 18.45 - 06.45 4 days off and return for Sat & Sun - 06.45 - 18.45 ...
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                      Technical Support Analyst Peterborough £19K-£32K - Salary will be dependent on level of experience and/or qualifications Mon-Fri Shift Options 08.00 -16.30 09.00 -17.30 10.00 -18.30 May also include Saturday (which is 09.00 - 17.30) but this will include overtime at time and a half Pushing back the frontiers of business, enabling deals, sparking big ideas, connecting great people – we do all that ...
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                      Service Desk Analyst - Up to £17,000 per annum This is an exciting role based within a fast growing and highly successful telecommunications business. The Role As a Service Desk Analyst you will provide a single point of contact interface into Daisy Managed Services for all client incidents and service requests. Daisy Managed Services provides the delivery, monitoring and management of an organisa...
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                      PACT is delighted to be supporting this widely known blue-chip business that is looking for an experienced Senior Forecasting Analyst to join its large scale multisite contact centre operation in the Midlands. Working as part of a dynamic Workforce Planning team to support both Voice & Non voice Operations Contact Centre's with accurate long term & short term forecasting, planning & performance re...
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                      PACT are delighted to be supporting this global brand in the search for an experienced Real Time Analyst to join their well-established contact centre based in the South East. Reporting directly into the Real Time Manager, you will be responsible for providing central control and co-ordination for all operational areas ensuring delivery of 'the plan', managing any on the day deviations to planned ...
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                      Intechnology - Harrogate, HG31UG(1 day ago)
                      Redcentric is a leading Managed Service Provider and a growing, dynamic business. We have a fantastic opportunity for a Service Support Analyst to join our great team, based from our offices in Harrogate, North Yorkshire. We offer an excellent working environment with strong career opportunities. BACKGROUND TO THE ROLE The Service Support Analyst will participate in the daily running; implementati...
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                      PACT is delighted to be supporting this widely known blue-chip business that is looking for an Forecasting Analyst to join its large scale multisite contact centre operation in the Midlands. Working as part of a dynamic Workforce Planning team to support both Voice & Non voice Operations Contact Centre's with accurate long term & short term forecasting, planning & performance reporting, ensuring t...
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                      PACT are delighted to be supporting a fantastic brand who are looking for an MI Analyst to join their highly successful team. This is a great opportunity to work with a growing organisation to further utilise and develop your MI skills. My client is looking for a proactive and passionate individual who has a background in MI analysis. The successful candidate will be responsible for producing MI r...
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                      Stock Borrow Loan * SBL* Senior Support Analyst leader I am looking for a senior Stock Borrow Loan / Equity Finance hands on senior support analyst who can lead a small team, and own relationships with the development and the business to continually improve the level of service provided to our business. This is an opportunity for a hands on senior support analyst who has the capability to lead and...
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                      The team is responsible for the development of new business for Mercer’s market leading investment tools across the UK and Europe as well as supporting colleagues in Mercer’s investment business in their use of the tools. The team provides a high level of client servicing to both prospects and clients (internal and external) of these services as well as supporting consultants who are engaged in co...
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                      PACT are delighted to be supporting a fantastic brand who are looking for an MI Analyst to join their hugely successful team. The successful candidate will be a highly analytical individual who has a proven MI background and an excellent eye for detail. They will be responsible for creating new and existing reports, analysing trends within the business and making recommendations around their findi...
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                      Market Analyst/Negotiator £25,000- £35,000 pa Sheffield My Client is an established Energy Consultancy Based in South Yorkshire but operating nationally. Due to expansion they require a skilled neqotiator and market Analyst to work within their Energy Procurement team. You will be resposible for the following: Continually monitor the energy markets and correlating issues, reporting significant eve...
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                      PACT is delighted to be supporting this leading UK wide contact centre operation for Real Time Analyst to join its current well established Planning function. The Successful applicant will maintain and exceed agreed service levels in the calls centres by producing annualised hour schedules, managing scheduled adherence and ensure all relevant resource tools are updated in a timely manner. Key Resp...
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                      IT Support Analyst Innovators with Insight Cobham's values of Trust, Talent and Technology have driven us from our launch in 1934 by Sir Alan Cobham, an aviation innovator, to becoming a global leader in state-of-the-art aerospace and defence systems. And it is the insights of our innovators today that will secure our collective future. Innovators like you. As a part of Cobham Mission Equipment we...
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                      Contact Centre Partners - West Sussex, South East/Southern, RH158UQ(3 days ago)
                      PACT are delighted to be supporting a fantastic brand who are looking a Senior MI Data Analyst to join their highly successful team. This is a great opportunity to take ownership of my clients MI and be responsible for creating the 'single version of the truth' across the operation to enhance business solutions. The successful candidate will use information from multiple data sources (CMS, SWAN, e...
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                      Contact Centre Partners - West Sussex, South East/Southern, RH158UQ(3 days ago)
                      PACT are delighted to be supporting a fantastic brand who are looking an MI Data Analyst to join their highly successful team. This is a great opportunity to take ownership of my clients MI and be responsible for creating the 'single version of the truth' across the operation to enhance business solutions. The successful candidate will use information from multiple data sources (CMS, SWAN, eGain, ...
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                      Trading Desk Analyst Quant Capital is urgently looking for a Trading Desk Operations Analystto join our high profile client. Our client is a well known global Prop Trading firm. They like technology especially the opensource variety as well as scalability and robust performance (much like their track record)they currently run around £7 billion in liquid capital. This is an environment of science a...
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                      Contact Centre Partners - Waterlooville, South East/Southern, PO77JG(3 days ago)
                      PACT are currently supporting this global brand in the search for an experienced Workforce Management Analyst to join their well-established contact centre based in Hampshire. Reporting directly into the Forecasting & Planning Manager. As the Workforce Management Analyst you will be responsible for effectively managing queues, service levels and resource allocation in a multi-channel contact centr...
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                      Service Desk Analyst Are you a Service Desk Analyst / Help Desk Analyst / Technical Support Analyst? We are searching for Service Desk Analysts to join our growing customer engineering support team. The Service Desk Analyst will be located at the heart of our operation and will play a vital role in ensuring we exceed customer expectations. The Service Desk Analyst team are working to continue to d...
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                      2M Employment Solutions - United Kingdom, SN140GB(3 days ago)
                      Technical Support Analyst - SCISYS UK Ltd The SCISYS Group is a leading developer of IT services. We develop robust, real-world application solutions and provide supporting services that create real business benefit. SCISYS has delivered solutions and services in a vast and constantly changing array of markets including government, defence, marine, environment and space. Tasks SCISYS has opportuni...
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                      French Selection UK - Ashford, South East/Southern(4 days ago)
                      FRENCH SELECTION UK French Speaking Export Sales Planner/Analyst Account Management, Sales Coordination, Sales Administration, Customer Service, Customer Care, Quotation, Logistics, French, Supply Chain, Order Processing, Export sales administration, Salary: £20,000 to £25,000 pa Location: Ashford - Kent At commutable distance by car from Folkestone, Canterbury, Dover Ref: 723SA VIEW JOB DESCRIPTI...
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