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                      Business Analyst jobs in the Customer Support & Client Care category

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                      International Business / Data Analyst. W1. Upto £28,000 Dynamic music co seek experienced Analyst with strong research and analytical skills to join its international team. You will be responsible for ensuring all International processes, systems and datasets are fit for purpose .The role will support the operational business, assisting in projects, data analysis and reporting. The successful cand...
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                      Business Analyst Location Preston Salary Up to £43,000 DOE We're looking for. A Business Analyst that has the skills and expertise to drive forward change within an expanding financial services organisation. The successful individual will be yellow or green belt Six Sigma and have experience of working in a fast paced and vibrant organisation. This is a great opportunity to work in a growing busin...
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                      PACT are delighted to be assisting this truly established business in the search for a highly experienced Senior Resource Planning Analyst to join their well-established operation based in Scotland. Reporting to the Resource Planning Manager, you will assist in providing recommendations and offer subject matter expertise to Senior Operational Management on how to effectively deploy resources in or...
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                      PACT are pleased to be supporting a fantastic market leading brand who are looking for a Social Media Analyst to join their hugely successful team. The ideal candidate will be a highly analytical individual who has experience producing weekly, quarterly and monthly reports to provide client insight. They will be a passionate individual who has a keen interest in social media and the ability to pro...
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                      Our client based in Stevenage are recruiting for a Temporary Service Desk Analyst to be part of an enthusiastic and dedicated team who are committed to providing a high level of service to our customer. The role will require a pro-active, well-organised, self-motivated individual with a methodical approach to problem solving at all levels. Ultimately a Service Desk Analyst must be able to deliver ...
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                      PACT are delighted to be supporting a fantastic brand who are looking for an MI Analyst to join their highly successful team. The successful candidate will be a highly analytical individual who will be responsible for analysing business requirements and engaging stakeholders to design and develop insightful MI to drive positive changes across the business. This is a great opportunity to work withi...
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                      PACT are delighted to be supporting a fantastic brand who are looking for an MI Analyst to join their highly successful team. The successful candidate will be a highly analytical individual who will be responsible for analysing business requirements and engaging stakeholders to design and develop insightful MI to drive positive changes across the business. This is a great opportunity to work withi...
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                      We currently have an exciting opportunity for an experienced Technical Support Analyst (2nd and 3rd line) to join our expanding business here at Plan-Net and work full time on client site – a leading insurance firm in the heart of the city. Role responsibilities will include responding to 2nd / 3rd line support queries, as well as supporting the release of new and changed services into the live en...
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                      Support Analyst Our Client’s seeking a new support analyst to join our dynamic, diverse and friendly team. We are looking for an individual with a thirst for knowledge, committed, hardworking, and focused but with a fun loving attitude. Above all you need to appear confident and competent to the customer in making judgments, know how and when to escalate issues for technical or managerial resoluti...
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                      PACT is delighted to be supporting a leading organisation that is looking for a Senior MI Analyst to work within their MI team based in West Yorkshire The successful candidate will have a solid Management Information background and strong knowledge of Microsoft Access and advanced MS Excel skills. They will be a meticulous and organised individual, with the ability to work with technical data, dea...
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                      PACT are delighted to be supporting a widely known blue-chip business that is looking for a Dialler and Data Analyst to join it's busy and vibrant contact centre operation. The Dialler and Data Analyst will be responsible for the development of new strategies by providing insight into contact behaviours. The successful individual will be extracting data from an in-house database and producing robu...
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                      Our client, a specialist software provider, is looking for a RUSSIAN SPEAKING HELPDESK ANALYST to work as part of a small team. This is a superb opportunity to join a growing business who is the market leaders in what they do. The hours for this role are Monday to Friday 6am - 2pm with occasional Saturdays. Due to the start time the option may be available to work from home. The office is based in...
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                      Customer Support Analyst C£19k + pension + Holiday leave + Training + Certifications Purpose of Role for Customer Support Analyst · As a member of the Response Team on the Service Desk, you will play a key role in the delivery of exceptional customer service to the business and the customer. · This position requires strong communication skills, along with good rationalisation and problem-solving a...
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                      PACT are delighted to be supporting a fantastic brand who are looking for an MI Analyst to join their hugely successful team. The successful candidate will be a highly analytical individual who has a proven MI background and an excellent eye for detail. They will be responsible for creating new and existing reports, analysing trends within the business and making recommendations around their findi...
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                      Service Desk Analyst Are you a Service Desk Analyst / Help Desk Analyst / Technical Support Analyst? We are searching for Service Desk Analysts to join our growing customer engineering support team. The Service Desk Analyst will be located at the heart of our operation and will play a vital role in ensuring we exceed customer expectations. The Service Desk Analyst team are working to continue to d...
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                      An initial 6 month contract with potential for extension/permanent role Lead Analyst An extremely interesting, fast paced and very involved role is available at this global business based in Wymondham. Working in a close knit effective team, you will be responsible for the testing of projects for both new and existing clients to ascertain the parameters of the requirements and to understand all as...
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                      Austin Clarke Search & Selection Ltd - Glasgow, G715PU(5 days ago)
                      Location: Uddingston, Glasgow Our client is a market leader within their industry service sector and are currently looking to recruit a Training & Development Analyst to join their professional team (120 FTE) at what is an exciting time. As part of the Operational Support Team (9) you will work as part of a progressive team supporting the main operational areas of the business to provide a 'best i...
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                      Exertis Micro-P - Basingstoke, South East/Southern, RG248WG(5 days ago)
                      As the dedicated analyst for the Retail area your focus will be on the management and reporting of key account SLA's. You will also be responsible for all Retail's bespoke reporting requirements. Instrumental in improving any of Retail's KPI's. Develop a Master SLA reporting suite to capture and report all they key customer's SLA's. These will in the majority be externally recorded i.e. Argos repo...
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                      Job Purpose The Technical Analyst is responsible for the development and delivery of internal and external training and related sales support activities for the EAME region. Job Responsibilities Training (50%) – Accountable for conducting training sessions for clients (on site and off site). Duties will include: Coordinating and completing high quality demonstrations and training in the EAME regio...
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                      PACT are delighted to be supporting a fantastic brand who are looking for an MI Analyst to join their highly successful team. This is a great opportunity to take ownership of my clients MI and influence key decisions across the business. The ideal candidate will be a highly analytical individual who is able to provide proactive data analysis to identify business improvements through data mining. T...
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                      Service Desk 1st Line Support Analyst – Harlow - Up to £22,000 This is an exciting opportunity to join a successful technical team based in Harlow. The Role: As a Support Analyst you will provide first line basic technical support to our customers, assisting them with hardware and software problems on their PBX telephone systems via phone or email, working to an agreed target for first time remote...
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                      My client are a successful organisation that are expanding their business to the North East. With this expansion they are currently looking for a quality analyst to support the business. The position is to ensure that the newly implemented quality monitoring framework is effective and drives the correct ethical behaviours. The day to day role will be to support the Customer Experience Director and...
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                      PSD Group Plc - Southampton, South East/Southern(6 days ago)
                      My client, a key player within the Financial Services industry, is looking to recruit a Senior Operational Analyst to their very successful and growing team. You will be responsible for extracting and analysing Managing Information (MI) to produce meaningful insights in to the operational performance of the business. Key areas of focus will be Capacity Planning, Demand/Forecasting, Customer Sales/...
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                      PACT are thrilled to be supporting a niche global brand in the search for an experienced Resource Planning & MI Analyst to join their well-established contact centre based in Greater London. Reporting to the Workforce Optimisation Manager, you will be responsible for providing the Management Information, mid-long term resource planning, Telephony system configuration/Administration & Telephone Har...
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                      MI Analyst Location West Midlands Salary £25,000 6 Month FTC We're looking for. An experienced analytical and technically proficient Management Information Analyst to join a fast growing organisation in a progressive and developing working environment. You will be responsible for supporting numerous projects on the delivery of accurate MI reporting. By encompassing a confident attitude, utilising ...
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