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                      Business Analyst jobs in the Customer Support & Client Care category

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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Scheduling Analyst to join it's busy and vibrant contact centre operation. The Scheduling Analyst will be responsible for providing dedicated support to the Resource Planning team by ensuring all required employees are scheduled in a timely and effective manner. Key Responsibilities Scheduling m...
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                      PACT is delighted to be supporting this widely known blue-chip business that is looking for an experienced Senior Forecasting Analyst to join its large scale multisite contact centre operation in the Midlands. Working as part of a dynamic Workforce Planning team to support both Voice & Non voice Operations Contact Centre's with accurate long term & short term forecasting, planning & performance re...
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                      Service Desk Analyst / help Desk Advisor – DAY / NIGHT SHIFT – Permanent must be SC clearance eligible We are looking for a Service Desk Analyst to provide first level support and ownership for all incidents and requests, using the incident management and request fulfilment processes. Proactive incident management for resolution in line with agreed SLA’s to achieve a high level of customer satisfa...
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                      Software Support Analyst (1st Line, Helpdesk) This is a fantastic opportunity that would suit an IT / Computer Science (or related subject) Graduate or an existing Support Analyst looking to accelerate their career with a growing software business. You will be responsible for monitoring and supporting software deployed on client sites. Duties will include · First point of contact responding to iss...
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                      PACT are delighted to be supporting a fantastic brand who are looking for a Senior MI Analyst to join their rapidly expanding business. This is a great opportunity for an experienced MI Analyst to take ownership of my clients MI and effectively build a strategic reporting structure across the contact centre. The successful candidate will set up the MI function from scratch to ensure consistency an...
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                      About the role We have an exciting opportunity to join our UK & Ireland Resource Planning Team as a Real-Time Analyst. Reporting into the Resource Planning Manager, the role is responsible for executing the short-term element of the Resource Planning cycle. The successful candidate will be managing the contact demand of Sage UKI's largest Customer Service department, with over 450 FTE and 40 skill...
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                      Ref Number: 5441MM M.I. Analyst Location South Wales Salary • £ Attractive Salary • £ Fantastic Bonus scheme • Excellent Benefits package CCA Recruitment Group is delighted to be working exclusively with a great organisation that is committed to providing a world class service to their customers. On their behalf we require a confident and proactive M.I. Analyst to join a vibrant management informa...
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                      IT Support Analyst Innovators with Insight Cobham's values of Trust, Talent and Technology have driven us from our launch in 1934 by Sir Alan Cobham, an aviation innovator, to becoming a global leader in state-of-the-art aerospace and defence systems. And it is the insights of our innovators today that will secure our collective future. Innovators like you. As a part of Cobham Mission Equipment we...
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                      PACT are delighted to be supporting a great brand who are looking for an MI Analyst to join their team. The successful candidate will responsible for extracting data and reporting and analysing large data sets. This candidate will be working within the Resource Planning and function and have the opportunity to learn new skills particularly around the dialler. My client is looking for a proactive a...
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                      PACT are delighted to be supporting a fantastic brand who are looking for a Senior MI Analyst to join their rapidly expanding business. This is a great opportunity for an experienced MI Analyst to take ownership of my clients MI and effectively build a strategic reporting structure across the contact centre. The successful candidate will set up the MI function from scratch to ensure consistency an...
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                      Job title: Service Desk Analyst Salary: up to £20,000 plus 20% shift allowance and benefits Location: Warrington Steria delivers IT enabled business services and is the Trusted Transformation Partner for private and public sector organisations across the globe. By combining in depth understanding of our clients' businesses with expertise in IT and business process outsourcing, we take on our clien...
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                      PACT are delighted to be supporting a market leading organisation who are looking for an MI Analyst to join their forever expanding team. The successful candidate will become part of my clients contact centre MI team and be responsible for building and writing MI reports. They will be analysing large data complex data sets and making recommendations to improve performance across the business. The ...
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                      Incident Management Analyst, London Location: London, Liverpool Street Salary: £70,000 + Requirements: Must have experience with application or infrastructure services Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences Proven skills in collaborating with other teams, both technical and non-techni...
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                      Dutch Speaking Fraud Analyst Call and Contact Centre Fraud Analyst Full Time 40 hours a week Birmingham £8.50ph Working in Birmingham, this call and contact centre is expanding their Dutch speaking fraud team. The business provides fraud protection to customers the world over as part of a premium brand. The Dutch Speaking Fraud Analyst Team are looking for reliable, professional individuals to del...
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                      Dutch Speaking Fraud Analyst Call and Contact Centre Fraud Analyst Full Time 40 hours a week Birmingham £8.50ph Working in Birmingham, this customer call and contact centre is expanding their Dutch speaking fraud team. The business provides fraud protection to customers the world over as part of a premium financial brand. The Dutch Speaking Fraud Analyst Team are looking for reliable, professional...
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                      Application Maintenance Analyst – Permanent – Up to £22,000 A new opportunity has become available for an Application Maintenance Analyst for a company in Leeds City Centre. For this role you will be responsible for communicating internal application issues to 3rd party suppliers and ensuring all incidents are resolved within set SLA’s. You will be – Resolve incidents in line with agreed SLA’s to ...
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                      MI Analyst £18,000 - £23,000 + Benefits Halifax I am currently looking to recruit an experienced MI Analyst to work for a leading company based in Halifax. The role will report into the Dialler Manager and involve managing all contact centre MI data for outbound dialler campaigns for the call centre, other business area's and multiple sites. You will be looking at service excellence, compliance wi...
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                      PACT are once again supporting this FTSE100 business to source a team of highly skilled Resource Planning & Scheduling Analyst's to join their well-established teams based within their Yorkshire contact centres. Reporting directly into the Resource Planning Manager you will be responsible for creating and maximising the schedules for their front line non-management populations, ensuring that all t...
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                      Great opportunity available for a Resource Planning Analyst with specific capabilities and experience in Scheduling. Our client is seeking to appoint an effective Scheduling Analyst able to create, sign-off and release rolling schedules for frontline advisors operating in a multi-skilled environment. Interested professionals must have clear and demonstrable experience with Schedule creation and op...
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                      Helpdesk Analyst/ 1st Line/ first line/Junior Service Desk Analyst - Leeds The Role: Trainee Technical Support Engineer position. This is a junior role, and would suit someone with 1 year + experience as a Helpdesk Analyst or from a 1st Line Support role, as training will be provided to develop into a more technical role. UK Local Support team exists to ensure that customers throughout the UK rece...
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                      CRM Analyst Ref BIN004092 Division Gala Bingo County Nottinghamshire Location/Store NEW CASTLE HOUSE Full Time/Part Time Full Time Contract Type Permanent Hours per Week Planned number of hires Salary Summary This is a great opportunity for the right candidate to continue to grow their Career in Marketing. We are currently recruiting for a CRM Analyst who can support our Head of CRM in their quest...
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                      Company Beeline International is the European arm of Beeline Inc, a part of the Adecco Group, and widely considered the largest provider of Vendor Management Solutions (VMS) and Software as a Service (Saas) in the World. Beeline has had a presence in the EMEA market since 2003, and currently has an established team of 30+ staff in EMEA. The Adecco Group has its Headquarters in Lausanne, Switzerlan...
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                      Code Red Associates (CRA) is a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & growing organisations throughout the UK. CRA is currently recruiting for a Help Desk Support Analyst for our ambitious, growing & respected client in the Thames Valley, an organisation committed to employee development and achievement. The primary responsibility of the role will be...
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                      Do you have excellent analytical and numerical skills? Do you have experience of dealing with customers to support service improvements? If so, we might have the role for you. We are seeking a Customer Intelligence Manager for our National Client based in Banbury. This role is a 6 month fixed term contact with the strong possibility of turning into a permanent position at the end of the assignment...
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                      Campaign Analyst £18,000 - £23,000 + Benefits Halifax Great opportunity for a Campaign Analyst to join a leading company based in Halifax. The role will report into the Dialler Manager and involve managing all outbound dialler campaigns for the call centre, other business area's and multiple sites. You will be looking at service excellence, compliance with all FCA regulations and OFCOM. Producing ...
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