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                      Business Analyst jobs in the Customer Support & Client Care category

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                      Business Analyst / Business Change / Finance Northampton McGregor Boyall is recruiting on behalf of a prestigious financial client in Northampton. This global organisation is in search of a Business Analyst with a strong background in change and transformation. This is a pivotal hire for the team and will be responsible for the design, plan and management of change projects. The changes will be op...
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                      Contact Centre Partners are delighted to be supporting a market leading organisation who are looking for a Business Analyst to join a highly successful team. They are looking for a candidate with experience of change projects within a contact centre environment who are used to working at pace and able to 'hit the ground running'. The ideal candidate will have excellent communication and strong sta...
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                      Business Analyst / Business Change / Finance Northampton McGregor Boyall is recruiting on behalf of a prestigious financial client in Northampton. This global organisation is in search of a Business Analyst with a strong background in change and transformation. This is a pivotal hire for the team and will be responsible for the design, plan and management of change projects. The changes will be op...
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                      Contact Centre Partners are delighted to be supporting a market leading organisation who are looking for a Business Analyst to join a highly successful team. The successful candidate will be focusing on the management of a new telephony change/review and a change in my clients IT systems. They are looking for a candidate with experience of change projects within a contact centre environment who ar...
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                      Contact Centre Partners are delighted to be supporting a market leading organisation who are looking for a Business Analyst to join a highly successful team. The successful candidate will be focusing on the management of a new telephony change/review and a change in my clients IT systems. They are looking for a candidate with experience of change projects within a contact centre environment who ar...
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                      Business Improvement Analyst – Customer Care Reports: Resource & Performance Planning Manager Salary: Up to £30,000 plus Excellent Benefits (Up to 1 Year FTC) As Business Improvement Analyst you’ll support change improving planning processes by providing expertise in process analysis, mapping, developing and documenting optimised processes. You will own process maps, including managing change cont...
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                      Business Analyst / Business Change / Finance Northampton McGregor Boyall is recruiting on behalf of a prestigious financial client in Northampton. This global organisation is in search of a Business Analyst with a strong background in change and transformation. This is a pivotal hire for the team and will be responsible for the design, plan and management of change projects. The changes will be op...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Resource Planning Analyst to join it's busy and vibrant contact centre operation. The Resource Planning Analyst will be responsible for delivering accurate short-term/intra-day forecasting, translating forecasts into efficient schedules and producing key contact centre MI. Key Responsibility Pro...
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                      BURTON'S BISCUITS LIMITED - Blackpool, FY3 7AN(7 hours ago)
                      An exciting opportunity has arisen for a Service Desk Analyst to join our dynamic and fast paced Information Systems teams. This is a key role within the business to provide first line helpdesk support to the business and its stakeholders, assisting with all IT/IS related problems and requests, and to support departmental projects, administration and procedures. The successful candidate must have ...
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                      PACT are delighted to be supporting this FTE100 business in the search for a highly experienced Senior MI Analyst to join their teams in Leeds. Reporting directly into the Head of Management Information You will be responsible for supporting the Head of MI and Senior MI Managers in owning regular internal and report production to provide analysis and insights, helping to define, build, and impleme...
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                      Role Summary PACT are delighted to be supporting this UK wide leading provider to source, attract and hire an experienced Senior Forecasting Analyst to join their newly created teams based in the North East. Reporting directly into the Resource Planning Manager you will be responsible for creating accurate forecast workload across various areas of the business and ensure that resource is optimised...
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                      Role Summary PACT are delighted to be supporting this UK wide leading provider to source, attract and hire an experienced Senior Forecasting Analyst to join their newly created teams based in the South Yorkshire. Reporting directly into the Resource Planning Manager you will be responsible for creating accurate forecast workload across various areas of the business and ensure that resource is opti...
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                      Role Summary PACT are delighted to be supporting this UK wide leading service provider to source, attract and hire a Contact Centre Analyst to join their established teams based in Leeds. Reporting directly to the Planning & MI Manager you will be trained and developed into an expereienced Analyst being able to perform the duties/responsibilities mentioned below. Excellent communication, Excel (ad...
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                      Our client is a hugely successful outsourcing organisation with an extensive reach across their industry. They have multiple sites around the UK and overseas and are a fast paced, progressive business. They now seek to find a Planning Analyst to ensure the call planning framework is both industry leading and in line with FSA regulations for their call centre operation. The role will report into th...
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                      PACT are delighted to be working with this UK based market leading provider to assist in sourcing an experienced MI Analyst on a 12 month FTC based in their state of the art contact centres in Newcastle. Reporting directly into the MI Manager You will be responsible ensuring that timely and accurate MI is produced to support the short and long term modelling of the Customer Service Centre, and to ...
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                      Customer Support Analyst About Us: YouView is changing the way we watch TV for ever and transforming the daily viewing experience of the UK television audience. It’s a brilliantly simple way to find and watch the programmes you love. YouView combines live channels with on-demand, unlocking a world of content and services, and bringing web-based services and interactive extras to the living room TV...
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                      We are currently recruiting for a Senior Customer Analyst to join a leading company based in London. This is an e-commerce business, that first opened there doors in San Francisco 1999 and has consistently provided customers with great customer service along with protection for mobile phones, tablets, laptops and other electronic goods. Our UK team of 15 people is working hard to expand business a...
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                      The Curve Group Ltd - Orpington, South East/Southern, BR60HG(3 days ago)
                      Resource Planning Analyst - Orpington - Competitive Salary & Excellent Benefits - No Weekends JLT Employee Benefits are looking for a Resource Planning Analyst to join our call centre in Orpington. To deliver long, medium and short term forecasts and scheduling plans for the CSC Teams. The role is pivotal to business performance and efficiency and requires a proactive, yet detailed approach to Res...
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                      Telephony & Resource Analyst Manchester, NW - Salary c.£26,000 plus excellent benefits package CCA Recruitment Group are supporting our fast moving commercial client with the recruitment of a technically strong analyst to support the business through its continued development. The Role - As Contact Centre Telephony & Resource Analyst you will be responsible for the maintenance of the telephony sys...
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                      Our client is a leading Contact Centre Outsourcer with a very Blue Chip client base. They are looking to add a Real Time Analyst to their existing Resource Planning team. Details of the role include the following: The Real Time Analyst will be working with and reporting directly to the Dialler Manager. They will be responsible for analysing, monitoring and reacting to real time staffing levels and...
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                      Role:Customer Service Support Analyst –Dudley, West Midlands Package:Up to £18 to £22k plus pension & Benefits 6-12 Months Maternity leave Fixed Term Contract, potential permanent role in the future. My client a leading provider of Housing management software requires someone to provide day to day support to the products customer group and ensure resolution of customer issues within agreed SLA tar...
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                      Redcentric Solutions Ltd - Harrogate(4 days ago)
                      BACKGROUND TO THE ROLE The Technical Support Analyst will participate in the daily running; implementation and support of the products provided by Redcentric and will have subsequent responsibility for the service delivery to Redcentric Customers – working in our Service Management Centre in Harrogate, the analyst will work in a very fast paced and dynamic support department. We provide a vast ran...
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                      Would you like to be a part of a global Company with a great brand reputation who truly believes in exceptional service and considers investment in people as the norm? They are a leading premium Paint and Wallpaper manufacturer with a global retail presence. Why? Because they recognize the difference attention to detail, commitment to quality, true craftsmanship and dedication to a premium service...
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                      Ref Number: CCA5616MJ Role: Senior Forecasting & Planning Analyst Location: Darlington Salary: Up to £35k We're looking for ‘Senior Forecasting & Planning Analyst’ Our client is looking to add an experienced Forecasting & Planning Analyst with excellent analytical ability to their team, which is a superb opportunity not to be missed! You will be joining an industry leading organisation that heavil...
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                      Resource Planning Analyst (Contact Centre) - Hertfordshire Location: Hertfordshire Reports: Resource Planning Manager As Resource Planning Analyst you will ensure appropriate resourcing levels across Customer Services to meet customer and business need, through robust, proactive forecasting and scheduling. You will produce MI and analytical outputs that supports service development and continuous ...
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