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                      Business Analyst jobs in the Customer Support & Client Care category

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                      PACT are delighted to be supporting a fantastic brand who are looking for a MI Business Analyst to join their highly successful team. The successful candidate will be responsible for designing, developing, implementing and maintaining models for various business applications. They will be gathering data and statistical analysis to understand current business procedures and recommend possible solut...
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                      A Business Controls Analyst is required to join a market leader in providing a wide range of outsourced services to the Home Energy, Telecommunications, Power and Satellite sectors in Ireland and the UK. The primary purpose of this role is the delivery of excellent customer service by supporting the endeavors of the Contact Centre and its management, through evidential analysis of statistical info...
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                      Great opportunity for Czech and Polish Speaking Customer Supply Analyst in Camberley. Role Summary: Providing a professional service to trade and internal customers and be responsible for order management with retail customers. Also ensure that customer and company case-fill targets are met. Responsibilities: Customer Service Management •Accountable for all aspects of service for a portfolio of de...
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                      PACT are delighted to be supporting this UK leading business that is looking to bring on an experienced Forecasting Analyst to support its growing contact centre operation. This role requires a high level of contact and interaction directly with various stakeholders including delivery of forecasts, models and future requirements alongside managing of expectations and understanding so the successfu...
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                      Castle Hill Recruitment - Gibraltar, Gx11aa(2 days ago)
                      Our client, a household name whose brand is engrained through the gambling and betting industry is currently recruiting for a Customer Operations Analyst to work in their Gibraltar office. The company are known for offering top class working conditions, where the successful Customer Operations Analyst will define, plan and deliver a high quality and diverse suite of reporting and analysis to the C...
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                      Reporting to the Operational Quality Manager, the Knowledge and Service Improvement Analyst will be responsible for identifying gaps in service delivery and formulating and delivering actions to address these gaps. This will cover new products and services being provided by Gamma and also in-life products and services. A key part of the role will also be to own the partner-facing knowledgebases, a...
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                      PACT are currently recruiting for a great organisation who are looking for a Data Analyst to join their forever expanding team. The successful candidate will be responsible for the joining and manipulation of data to extract value and insight to support key decisions across the business. This candidate will join these data sets using SQL, data-warehousing etc to facilitate and conduct analysis. Th...
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                      Our client is a leading Contact Centre Outsourcer with global operations and an enviable client list of Financial Services companies. Working within their Contact Centre Resource Planning department, this role involves management of the real time function on a day to day basis. Key responsibilities include the following: · Monitoring average speed of answer to maximise resource efficiency · Monito...
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                      Helpdesk Analyst 1st/2nd Line Support Reference OT/HDA Closing date 30 Sep 2014 Hours 40 hours per week Contract type mFull-time Location Hatfield (Head Office) Vacancy description We’re Ocado Technology. We architect and build the ground-breaking, game-changing technology solutions that power Ocado, the world's largest online-only grocery retailer. We don’t do off-the-shelf. We don’t do easy. Bec...
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                      Contact Centre Partners - West Sussex, South East/Southern, RH158UQ(2 days ago)
                      PACT are delighted to be supporting a fantastic brand who are looking an MI Analyst to join their highly successful team. This is a great opportunity to take ownership of my clients MI and be responsible for creating the 'single version of the truth' across the operation to enhance business solutions. The successful candidate will use information from multiple data sources (CMS, SWAN, eGain, Workw...
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                      PACTrecruit are delighted to be supporting a fantastic brand that is looking for an MI Analyst to join their highly successful team. The successful candidate will be responsible for building MI reports, analysing key trends and patterns making key recommendations to senior stakeholders within the business. This is a great opportunity to bring the existing MI alive and shape key decisions across th...
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                      PACT is delighted to be supporting this widely known blue-chip business that is looking for an Forecasting Analyst to join its large scale multisite contact centre operation in the Midlands. Working as part of a dynamic Workforce Planning team to support both Voice & Non voice Operations Contact Centre's with accurate long term & short term forecasting, planning & performance reporting, ensuring t...
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                      Dutch Speaking Fraud Analyst Call and Contact Centre Fraud Analyst Full Time 40 hours a week Birmingham £8.50ph Working in Birmingham, this call and contact centre is expanding their Dutch speaking fraud team. The business provides fraud protection to customers the world over as part of a premium brand. The Dutch Speaking Fraud Analyst Team are looking for reliable, professional individuals to del...
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                      ICT Support Analyst Professional Body City of London Basic Salary Up to £21,423 (depending on experience) plus a range of excellent benefits 25 days holiday, flexi time, life assurance, pension scheme, income protection, sick pay, season ticket loan, subsides social events. Permanent, Full Time Role My client a reputable and established professional body based in the City of London is currently se...
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                      PACT are delighted to be supporting a fantastic brand who are looking for a proactive MI Analyst to join their growing organisation. This is a great opportunity for an MI Analyst to take ownership of my clients MI function and bring their data alive. The ideal candidate will be responsible for analysing large data sets, identifying key trends and patterns and making key recommendations to senior s...
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                      Service Desk Analyst Are you a Service Desk Analyst / Help Desk Analyst / Technical Support Analyst? We are searching for Service Desk Analysts to join our growing customer engineering support team. The Service Desk Analyst will be located at the heart of our operation and will play a vital role in ensuring we exceed customer expectations. The Service Desk Analyst team are working to continue to d...
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                      Service desk analyst The service desk analyst will provide reactive services for all customers contacting the Service Desk to raise Incidents and Submit Service and Change Requests as well as. Provide a high quality, professional and informed customer service Provide support and guidance to CLIENT personnel with regards IT equipment and CLIENT services/applications Resolve incoming incidents on th...
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                      Exertis (UK) Ltd - Basingstoke, South East/Southern, RG248WG(4 days ago)
                      As the dedicated analyst for the Retail area your focus will be on the management and reporting of key account SLA's. You will also be responsible for all Retail's bespoke reporting requirements. Instrumental in improving any of Retail's KPI's. Develop a Master SLA reporting suite to capture and report all they key customer's SLA's. These will in the majority be externally recorded i.e. Argos repo...
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                      Company Confidential- Leeds, Yorkshire (4 days ago)
                      Real Time Analyst A key financial services company is looking for a Service Delivery Specialist / Real Time Analyst to join their brand new contact centre. Situated within the Customer Service team and reporting into one of the Service Performance Managers, you would be responsible for monitoring and managing the real-time performance of the contact centre. Role Responsibilities: •Monitoring the p...
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                      French Selection UK - Ashford, South East/Southern(4 days ago)
                      FRENCH SELECTION UK French Speaking Export Sales Planner/Analyst Account Management, Sales Coordination, Sales Administration, Customer Service, Customer Care, Quotation, Logistics, French, Supply Chain, Order Processing, Export sales administration, Salary: £20,000 to £25,000 pa Location: Ashford - Kent At commutable distance by car from Folkestone, Canterbury, Dover Ref: 723SA VIEW JOB DESCRIPTI...
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                      PACT is delighted to be supporting this widely known blue-chip business that is looking for an experienced Senior Forecasting Analyst to join its large scale multisite contact centre operation in the Midlands. Working as part of a dynamic Workforce Planning team to support both Voice & Non voice Operations Contact Centre's with accurate long term & short term forecasting, planning & performance re...
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                      Talent Quest Recruitment - London(4 days ago)
                      Customer Support Analyst with German and Italian Reference: VREE/01317 Location: Central London Type: Full time, permanent Salary: £ 25,000, increasing to £ 30,000 per annum on successful completion of probationary period, plus excellent benefits and overtime Client Profile: Our client is a market leading organisation providing 24/7 support to the Financial Services Industry and Foreign Exchange M...
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                      Software Support Analyst (1st Line, Helpdesk) This is a fantastic opportunity that would suit an IT / Computer Science (or related subject) Graduate or an existing Support Analyst looking to accelerate their career with a growing software business. You will be responsible for monitoring and supporting software deployed on client sites. Duties will include · First point of contact responding to iss...
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                      PACT are delighted to be supporting a great brand in the search for a Resource Planning Analyst to join their well-established operation based in Buckinghamshire. The Resource Planning Analyst will be instrumental in reviewing and creating the impact analysis that arises from changes to forecast volumes, shrinkage and other planning assumptions. Key Responsibilities Design and develop accurate wor...
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                      Experienced and technically skilled Forecasting Analyst required for a leading organisation operating a multi-site contact centre operation. Working within a large and well regarded Resource Planning function, our client is now recruiting additional resource to further enhance the Forecasting output within multiple business streams. This role requires indepth experience of Forecasting methodologie...
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