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                      Business Analyst jobs in the Customer Support & Client Care category

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                      Company Description PACT are delighted to be once again supporting this global leading provider of integrated professional support service solutions with over 68,000 staff across the UK, Europe, South Africa and India. The client is one of the world's larger private sector employers and clear global industry leader, their strategy is to attract and retain the best people and provide the best worki...
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                      THE DEPARTMENT: The IT department currently consists of a highly technical 24 hour Service Desk providing 1st and 2nd line support, a Systems Team utilised for escalation and a Project Team. In London we have one a Team Leader, a Senior Analyst and five Support Analysts who are onsite during the hours of 07:00 until 19:00 UTC. Further Service Desk cover is provided out of hours by a 3rd party on w...
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                      PACT is delighted to be supporting this growing organisation which is looking for an experienced Telephony Analyst to join its operation. Reporting to the Forecasting and Planning manager a Telephony Analyst is required to manage the Telephony and Back Office architecture, they will also co-ordinate all required changes and development within the business infrastructure. Key Responsibilities Manag...
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                      Company Description PACT are delighted to be once again supporting this UK leading provider of integrated professional support service solutions with over 68,000 staff across the UK, Europe, South Africa and India. The client is renowned for providing first-class customer services for other organisations and companies by phone, email, web and more. Their contact centres are home to thousands of cu...
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                      Operations Analyst Location: Bournemouth Salary: Starting salary of £18,000 (up to £22,000 once experienced) + benefits Start Date: ASAP Duration: Permanent Operations Analyst Role: The successful Operations Analyst candidate will sit within the Operations team within the business. Surrounded by the wider Operations department, this varied and challenging role gives the candidate an opportunity to...
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                      Customer Support Analyst (Afternoon-Evening shift - International Payments & FX. Flag: Banking, SWIFT, Foreign Exchange). Expanding international financial services firm seeks a customer-focused client support agent to join their busy Client Support team. The vacancy offers great career prospects going forward. The client is a very dynamic organisation that has doubled in size in the last few year...
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                      Service Desk Support Analyst Responsibilities: The key areas you will be responsible for the company’s mobile network and the services that sit across this by providing Business Service Desk technical support whilst managing vendors and key stakeholders. This will including: • Using fault management systems to log and manage all incident reports, cases and escalations raised by Monitoring or data ...
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                      PACT are delighted to be supporting this global brand to source and hire an experienced Resource Planning / WFM Analyst to join their EU teams based in Luton. Reporting directly into the WFM Manager you will be responsible for short and long term forecasting of specific Management Units and the creation of schedules to support the forecasted volumes. Additionally, you will monitor Intraday work vo...
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                      Faults & Provisioning Analyst - Telecoms Customer Service - Telecoms - SIP/ DATA/ WLR / CPS / ISDN Location: Dorking / Reigate / Redhill area Salary up to £28,000 (negotiable depending on experience) Our client established for over 10+ years is a market leader in business telecommunications services and provides a complete bespoke range of telecommunications solutions. In line with ongoing expansi...
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                      PACT are delighted to be supporting this world leading organisation to locate and attract a highly skilled Resource Planning Analyst to join their successful Planning teams based in Manchester. We are looking for an experienced and capable Resource Planning Analyst who will form part of a team responsible for the optimisation of the customer contact strategy. Must have excellent understanding of i...
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                      Pact Recruit - Crawley, South East/Southern, RH119YA(1 day ago)
                      PACT are delighted to be supporting this market leader to source a Resource Planning Analyst to join the Planning team that will support the Senior Management, Call Centre Operations and internal stakeholders of the business. The position will be to look after all daily / weekly / monthly reporting of the call centre along with the scheduling of the staff on a monthly basis. Key Responsibilities D...
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                      Do you have experience of working within a telephony development environment? Are you customer focused and have experience in designing customer journeys? Do you have contact centre experience? Search Consultancy is delighted to partner with a leading business, which has an opportunity for a customer experience analyst within telephony. This role will involve working with senior stakeholders to en...
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                      Graduate Client Services Analyst Attention all graduates! Nationwide Placements (UK) is looking for a sharp minded Graduate Client Services Analyst for our fast-paced and busy client, a market leading Technology Company! Our client is a successful business with a bustling fast paced work environment! This is a fantastic opportunity to earn rapid career progression and tremendous work experience! I...
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                      Do you have experience of working within a telephony development environment? Are you customer focused and have experience in designing customer journeys? Do you have contact centre experience? Search Consultancy is delighted to partner with a leading business, which has an opportunity for a customer experience analyst within telephony. This role will involve working with senior stakeholders to en...
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                      PACT are delighted to be supporting this well-known UK brand to source another MI Analyst to join their marketing department based in Milton Keynes. You will be part of the team that is responsible for the creation of targeting and test and learn strategies including segmentation, next best action, event triggers and channel/message optimisation which improve campaign delivery and increase marketi...
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                      Customer Support Analyst - Finance Kentish Town, London, NW5 Circa £17k Exchange Data International (“EDI”) is a leading provider of Global Reference Data to the Financial Services industry, and our clients including major banks, fund managers, stockbrokers, data vendors and specialised software service providers. EDI is currently seeking three Client Support Analysts to join its UK based Client S...
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                      SERVICE DESK ANALYST - LINCOLN Our client, based in Lincoln are currently looking for a Service Desk Analyst to join their team on an initial 12 week contract, to start ASAP. Roles and Responsibilities: - Answering inbound calls from customers who have IT issues - Logging the issue into the inhouse system - Assesing the issue and trying to resolve the query - If the query cannot be resolved log in...
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                      Here at KCOM everyone plays their part in our success. We focus on listening to and learning from our people so that they can do the same for our customers. No matter where you sit in our team, you'll be supported to pursue your own personal development and achieve our business goals. So, what better time to join us as we strive to be the best in the communications industry? As a Quality Assurance...
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                      PACT is delighted to be supporting this Industry leader in looking for an experienced Customer Insight Analyst to join its operation. As a Customer Insight Analyst you will provide support and recommendations for data-driven decision making Responsibilities: Provide support and recommendations for data-driven decision-making Have a clear understanding of the business question behind Insight reques...
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                      Mortgage Call Quality Analyst - Manchester - up to £35,000 23 days holidays + stats Onsite gym with personal trainers Free parking Subsidised onsite Café with Costa coffee shop 23 days holiday Reward Scheme Excellent career development programmes Ideal background: mortgages, quality assessor, quality analyst, call monitoring, call quality, quality assurance. This is a fantastic opportunity to be p...
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                      We are pleased to be recruiting on behalf of our well established, forward thinking client in Lowestoft who are currently seeking an experienced and analytical individual to join their team as a Resource Analyst. Working within the Commercial department you will manage the Resource Planning department and therefore be responsible for coordinating and driving the performance of the day to day manag...
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                      PACT is delighted to be supporting this instantly recognisable brand in looking for an experienced Resource Planning Analyst to join its operation. The Resource Planning Analyst is a varied role with responsibilities across all disciplines of Resource and Planning, including Forecasting, Scheduling and MI. The successful candidate will be required to deliver demand & resource forecasting, scheduli...
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                      Graduate Insurance Analyst Nationwide Placements is looking for a Graduate Insurance Analyst for our fast-paced and busy client, a leading insurance advisory agency! They are now looking for a number of graduates to join their team of insurance analysts! This is a great opportunity to gain rapid career exposure and tremendous work experience by working for a leading company! This role can offer yo...
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                      PACT is pleased to be supporting this customer centric UK organisation that is looking for an experienced Resource Planning Analyst to join its contact centre operation in Hertfordshire. The Resource Planning Analyst will be responsible for effectively maximising the real time productivity and ongoing efficiency of budgeted FTE, teams, departmental and multi site functions, via forecasting & sched...
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                      PACT is delighted to be supporting this instantly recognisable brand in looking for a Scheduling Analyst to join its operation. This role will report directly into the Scheduling manager and provide intraday requirements to meet the business needs. The candidate will need to be able to handle a fast paced working environment and be strong at communicating at all levels. Responsibilities: Duties: E...
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