Business Analyst jobs in the Customer Support & Client Care category

Scheduling Business Analyst Location Manchester Salary £26,000 - £30,400 + Fantastic Benefits We're looking for. If you are an experienced resource planning professional with excellent analytical ability then this is an opportunity not to be missed! You will be joining an industry leading organisation that heavily invests in their people development and progression. This exciting opportunity withi...
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PACT is privileged to be supporting this UK known business to source an experienced Resource Business Planning Analyst. You will be required to provide specialist service, input & advice that bring together information regarding customer demand resource supplies & utilise this to maximise Business Processing & Customer Relations performance. You will be part of a team that is responsible for forec...
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PACT are pleased to be supporting a market leading organisation who are currently looking for an experienced Business Intelligence Analyst. The successful candidate will have a strong commercial business analysis background. They will be responsible for extracting data to compile reports and create business insight to understand a deep understanding of their customers and their contact centre acti...
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Scheduling Analyst Greater Manchester £22,000 - £26,000 + Extensive Benefits PACT is delighted to be supporting a UK known business that is looking for an experienced Scheduling Analyst for a great role within their operational planning team. As the Scheduling Analyst you will be responsible for delivering the medium term scheduling cycle and all resource deployment within all operational areas. Y...
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CLIENT SERVICES – TRADING SUPPORT ANALYST (LONDON) Our client is an independent research broker is now recruiting a Client services-Trading support analyst to join their team. Responsibilities · Primarily responsible for providing first level technical/business support to internal/external clients using their Algorithms and SMRT order router technology · Liaise closely with the Execution Managemen...
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CLIENT SERVICES SUPPORT ANALYST GRADUATE (LONDON) Our Client is currently recruiting for Client Services Support Analyst Graduate to join their office in London Responsibilities · Primarily responsible for providing business and technical support to clients in relation to the company’s client site products and/or Algorithmic trading products · Monitor client order flow, resolving errors, managing ...
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Workforce Planning Analyst Greater Manchester £25k - £30k + Benefits PACT is delighted to be supporting this global business that required an experienced Forecasting, Scheduling & MI Analyst for a great role within their operational planning team. The successful candidate for this role will be responsible meeting the needs of customers optimising resources in line with strategic direction. Key Res...
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Real Time Analyst Greater Manchester £22k - £26k + Extensive Benefits PACT is delighted to be supporting a UK known business that is looking for an experienced Real Time Analyst for a great role within their operational planning team. The Real Time Analyst will form part of the team that is responsible for managing and controlling all customer interactions, across multiple sites and business areas...
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Resource Planning & MI Analyst Tyne & Wear £22,000 - £26,000 + Benefits (Pension, Life Insurance, Bonus etc.) PACT is delighted to be supporting this leading UK wide contact centre operation for Planning & MI Analyst to join its growing successful Planning function. The Successful applicant will be highly numerical, creative, and consistent with strong efficient delivery of reporting within the cu...
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Forecasting Analyst Greater Manchester £22k - £26k + Extensive Benefits PACT is delighted to be supporting this growing UK known business that required an experienced Forecasting Analyst for a great role within their operational planning team. The successful candidate for this role will be responsible for establishing, evolving current processes and procedures to understand all drivers of work int...
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PACT are pleased to be supporting a market leading brand who are looking for an MI Analyst to join their contact centre MI team. The ideal candidate will have a strong analytical background and have a vast amount of experience providing analysis and operational insight for customer operations. The successful candidate will be responsible for automating the extraction of data and the production of ...
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Job Title: MI Analyst Department: Customer Operations Team: Planning & Control Purpose of Role: To provide analysis and operational insight for Customer Operations, consolidating information from disparate data sources, developing dashboards and operational reports, and interpreting the results, turning data into information and knowledge to assist in decision making and guiding business strategy....
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IT Services ITIL Analyst – Manchester IT Services ITIL Analyst required for our financial services client. You will be working within the Service Delivery Team, you will be actively involved in the conception and Service Transition of new IT Services. At the project conception, you will influence projects within the Project Management Office (PMO) regarding Service Transition. You will establish S...
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Knowledge and Service Improvement Analyst Full Time, Manchester, Salary circa £22,000 - 26,000 per annum (depending on experience) and benefits Reporting to the Operational Quality Manager, the Knowledge and Service Improvement Analyst will be responsible for identifying gaps in service delivery and formulating and delivering actions to address these gaps. This will cover new products and services...
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Role Title: Senior Dialler Analyst Location: Kirkby, Merseyside Salary: £23,500 - £27, 000 + excellent benefits Do you pride yourself on having excellent analytical skills and building great relationships? We’re looking for a Senior Dialler Analyst to proactively manage campaign and customer agent performance. As a Senior Dialler Analyst, you will play a key role in ensuring contact and penetratio...
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Forecasting & Scheduling Analyst Location Manchester, North West Salary £22,000 - £28,000 + Bonus + Excellent Benefits We're looking for. A strategic and analytical minded Forecasting and Scheduling expert to join a Resource Planning Team responsible for delivering and supporting accurate and best fit schedules, for a very well established multi-site contact centre. This is a fantastic opportunity...
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Customer Service Quality Analyst - UK's Premier TV & Online Auction Channel Acton £20,000 Heads-up - Solid Contact Centre experience is essential. Previous Experience in QA/Coaching within Customer Service Industry would be advantageous Department: Contact Centre Reporting to:Service Team Manager Customer Service Quality Analyst Overview: This key role plays a major part in ensuring an excellent l...
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My client, a leading outsourced Contact Centre, is seeking an enthusiastic and experienced Dialler Analyst to manage the Aspect Unified Outbound dialler for multiple outbound campaigns within the business and support the Business Implementation team in the production of daily Client and Management reporting. The Dialler Analyst will be the day to day contact for internal and external clients with ...
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A Planning Analyst is needed for a leading financial organisation. Job purpose; To use your experience of contact centre planning and modelling to produce short term forecasts, through to tactical intra-day forecasts at interval level, to be used as part of 4 week 'lock' process to secure both supplier staffing commitments, and in-house colleague schedules To be the gate keeper of all forecasts, a...
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PACT are pleased to be supporting a market leading brand who are looking for an MI Analyst to join their contact centre MI team. The ideal candidate will have a strong analytical background and have a vast amount of experience providing analysis and operational insight for customer operations. The successful candidate will be responsible for automating the extraction of data and the production of ...
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Search International is recruiting for a part-time (24hrs per week) Resource Planning Analyst within a reputable company, based in Essex. You will be responsible for forecasting and scheduling within the contact centre team and maximising productivity and operational efficiency of budgets. Your role will involve: Managing and maintaining the telephony system to meet business needs. To reduce varia...
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A Planning Analyst is needed for a leading financial organisation. Job purpose; To use your experience of contact centre planning and modelling to produce short term forecasts, through to tactical intra-day forecasts at interval level, to be used as part of 4 week 'lock' process to secure both supplier staffing commitments, and in-house colleague schedules To be the gate keeper of all forecasts, a...
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Statistical Forecasting Analyst South Coast £25,000 - £28,000 + Benefits PACT is delighted to be supporting this UK leading business to source an experienced Statistical Forecaster. You will help to establish, evolve and run processes and procedures to understand all drivers of work into the Customer Service area, map their relationships to determine accurate work volume forecasts across all inbou...
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Statistical Forecasting Analyst Wales £25,000 - £28,000 + Benefits PACT is delighted to be supporting this UK leading business to source an experienced Statistical Forecaster. You will help to establish, evolve and run processes and procedures to understand all drivers of work into the Customer Service area, map their relationships to determine accurate work volume forecasts across all inbound and...
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Planning & Scheduling Analyst East Midlands £25k - £30k + Benefits PACT is delighted to be supporting this leading business that required a highly experienced Planning & Scheduling Analyst for a great role within their current contact centre team. The successful candidate for this role will be responsible for managing the current WFM system (IEX Total View) as well as creating short-term plans to ...
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