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                      Business Analyst jobs in the Customer Support & Client Care category

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                      PACT are delighted to be supporting a market leading organisation who are looking for a Senior Business Analyst to join a highly successful team. The successful candidate will be focusing on the management of a new telephony change/review and a change in my clients IT systems. They are looking for a candidate with experience of change projects within a contact centre environment who are used to wo...
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                      PACT are delighted to be supporting a widely known Industry Leading business that is looking for a Dialler Analyst to join its busy and vibrant contact centre operation. The Dialler Analyst will be responsible for managing an outbound sales campaign within the business and liaising with both internal/external clients. You will be required to prepare data for outbound campaigns employing any agreed...
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                      Data Analyst Ref BIN004267 Division Gala Bingo County Nottinghamshire Location/Store NEW CASTLE HOUSE Full Time/Part Time Full Time Contract Type Permanent Hours per Week Planned number of hires Salary Summary Gala Bingo is the UK’s number 1 Bingo Operator with 130 clubs in the UK As leaders in retail gaming, we're constantly thinking up new and innovative ideas, as well as developing our own syst...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Scheduling Analyst to join it's busy and vibrant contact centre operation. The Scheduling Analyst will be responsible for providing dedicated support to the Resource Planning team by ensuring all required employees are scheduled in a timely and effective manner. Key Responsibilities Scheduling m...
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                      PACT are delighted to be supporting a widely known blue-chip business that is looking for a Dialler Analyst to join its busy and vibrant contact centre operation. The Dialler Analyst will be responsible for managing multiple campaigns within the business and liaising with both internal/external clients. You will be required to prepare data for outbound campaigns employing any agreed data strategie...
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                      Sky Betting & Gaming was awarded the coveted "Operator of the Year" award at the annual EGR Gaming awards for 2012 and this continued with the business being awarded 2013 Mobile Sports Product of the year at this year's awards. This represents a huge mile stone for the business and shows how much we have developed and grown. As a pure online business that brings the excitement of Sports Betting, C...
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                      Sky Betting & Gaming was awarded the coveted "Operator of the Year" award at the annual EGR Gaming awards for 2012 and this continued with the business being awarded 2013 Mobile Sports Product of the year at this year's awards. This represents a huge mile stone for the business and shows how much we have developed and grown. As a pure online business that brings the excitement of Sports Betting, C...
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                      Sky Betting & Gaming was awarded the coveted "Operator of the Year" award at the annual EGR Gaming awards for 2012 and this continued with the business being awarded 2013 Mobile Sports Product of the year at this year's awards. This represents a huge mile stone for the business and shows how much we have developed and grown. As a pure online business that brings the excitement of Sports Betting, C...
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                      Longreach Recruitment Limited - Glasgow, G31 4QE(1 day ago)
                      Superb opportunity available for an experienced and ambitious Resource Planning Analyst or Workforce Planning Analyst to join a growing team within a fast paced, action orientated planning function. Interested professionals must have a clear demonstrable track record of working within a Resource Planning team within a contact centre setting, have hands on experience of utilising WFM tools, be well...
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                      Client Support Analyst – Financial Software Vendor – London. Gain experience working with front office users at tier-1 investment banks, managing technical/business relationships with these global businesses. Support real-time trading applications in a fast paced team environment. Miller Maxwell has partnered with this global provider of real-time trading software to the finance community. With of...
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                      IMMEDIATE START 4 MONTH CONTRACT As a Controls Support Analyst you will part of a dynamic and committed support team. You will be primarily responsible for 1st and 2nd line application support on your designated accounts. This involves handling support queries as they arrive on the helpdesk either via telephone or email whilst additionally spending dedicated time each day investigating and diagnos...
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                      Well regarded organisation is seeking to hire a talented and experienced Real Time Analyst / Intraday Analyst with extensive experience within a call centre operation of managing business performance, service level attainment, escalating incidents to Operational Leaders, monitoring queue activity and adapting best use of resource availability. This is an action orientated position with the role ho...
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                      Superb opportunity available for a Scheduling Analyst, or Resource Planning Analyst, with specific capabilities and experience in Scheduling to join a newly created Planning team and have a key input into the process, structure and methodology of Scheduling, and, the end-to-end Planning cycle. Our fast growth client is seeking to appoint an effective Scheduling Analyst able to create, sign-off and...
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                      My client based in Chester is looking to recruit an Operations and MI Analyst to work within their busy Customer Service focused Contact Centre. This is a great opportunity for candidates with an analytical background to join an established Customer Service team, designing and delivering operational and customer insight reporting for the Contact Centre Operations, you will provide timely, accurate...
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                      Quality Assurance Analyst (Auditing, Automotive, Customer Support) BLUQ17452 Milton Keynes £21,000 plus excellent benefits package Benefits include: Childcare Vouchers, Loan Car Scheme, Roadside Assistance, Pension, 27 Days Holiday, Onsite Occupational Health, Private Health Insurance and Profit Related Bonus. Are you passionate about delivering not just great customer service, but an outstanding ...
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                      Frontline Monitoring Analyst For this role you must be fluent in both speaking and reading Italian. We have opportunities in this role in Westwood Business Park, Coventry. A key role protecting our customers As a Barclays Frontline Monitoring Analyst, you'll be joining our dynamic Financial Operations Frontline Monitoring team. We'll look to you to review and build our customers' profiles from div...
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                      Frontline Monitoring Analyst For this role you must be fluent in both speaking and reading French. We have opportunities in this role in Westwood Business Park, Coventry. An key role protecting our customers As a Barclays Frontline Monitoring Analyst, you'll be joining our dynamic Financial Operations Frontline Monitoring team. We'll look to you to review and build our customers' profiles from div...
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                      MERJE - Cheshire, North West (2 days ago)
                      As Resource Planning & MI Analyst you will be responsible for accurately forecasting, monitoring and reporting on key metrics and resource utilisation in a multi-channel, multi-functional and highly seasonal environment, ensuring business service and financial targets are achieved. You`ll be numerically minded, with advanced working knowledge of excel and other reporting tools. You`ll demonstrate ...
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                      Newly created position available for an experienced MI Analyst, Management Information Analyst to join a fast growth organisation. Interested applicants will ideally come from a contact centre, customer service, environment where you have been tasked with the production and delivery of performance reporting ( alongside managing ad-hoc requests). You'll understand the core drivers and metrics of pe...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Resource Planning Analyst to join it's busy and vibrant contact centre operation. The Resource Planning Analyst will be responsible for delivering accurate short-term/intra-day forecasting, translating forecasts into efficient schedules and producing key contact centre MI. Key Responsibility Pro...
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                      Role Profile Job Title: Service Desk Analyst Department: Service Desk Team Reports To: Service Desk Manager Direct Reports: No Location: UK Travel Required: No Role Overview: The Service Desk Analyst role provides first line support to Tectrade’s Customers;resolving incidents, raising and working on problems, troubleshooting, and carrying out administration tasks on enterprise class systems. The r...
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                      FX Customer Support Analyst (Italian/Spanish Speaking) - Entry Level - Finance A leading global financial organisation is looking to hire an entry level Foreign Exchange (FX) Customer Support Analyst to support a range of incoming and outgoing FX market, transactional, function and technical enquiries. Their main clients include Investment Banks and Global Hedge funds as well as major independent ...
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                      Billing Support Analyst (Technical Customer Service Advisor) Our client, based in central Bournemouth, is a successful company and is continuing to grow quickly. They are looking for a Billing Support Analyst to assist the Billing Manager in ensuring all customers are billed successfully. This role includes dealing with all internal pre billing, billing and post billing enquiries and involves inve...
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                      Exertis (UK) Ltd - Basingstoke, South East/Southern, RG291BY(2 days ago)
                      As the dedicated analyst for the Retail area your focus will be on the management and reporting of key account SLA's. You will also be responsible for all Retail's bespoke reporting requirements. Instrumental in improving any of Retail's KPI's. Develop a Master SLA reporting suite to capture and report all they key customer's SLA's. These will in the majority be externally recorded i.e. Argos repo...
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                      Job title: Bureau Analyst Location: Studley Salary: £17,000 Benefits: Medical Insurance and Pension after probation is completed Hours: Monday to Friday, 9am - 5.30pm My client is an Energy Consultancy looking for a Bureau Analyst to join their busy and expanding team. This is an excellent opportunity for someone who is able to develop and maintain good relationships with clients. My client also o...
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