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                      Business Analyst jobs in the Customer Support & Client Care category

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                      We have an excellent opportunity to work for a well known global client based near Heathrow. We are looking for a Business Support Analyst who is able to start on 29th February for a 1 year project, to provide end-user support through resolution of business related helpdesk tickets. Responsibilities - Provide advice to users on requirements and use of IRIS, reaching out to extended Project and S&O...
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                      PACT are delighted to be assisting one of the UK's most recognisable brands to source and hire an experienced Real Time Analyst to join their growing team. Reporting directly into the Operations manager, the successful candidate will deliver the in-week resource plans for the business by enabling the operational teams to effectively manage their people. The role holder will execute the intra-day r...
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                      An exciting opportunity has come up in one of our rapidly-expanding clients. The role of a 2nd line Support Analyst is to provide initial IT support to the firm (as a whole) and to other IT functions. This is achieved by responding to inbound telephone calls, emails and service requests, logging all requests into the IT Helpdesk software and escalating where appropriate to other IT functions. Duti...
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                      The Role Citation is going through an exciting period of change as we launch a new online platform to help our clients manage their businesses better. Through innovative IT solutions, we will improve the client experience, increase service usage and user satisfaction. As Web Application Support Analyst, you will therefore have an integral role in helping users adopt the new product and will become...
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                      PACT are delighted to be assisting this FTSE 100 business based in Manchester who are looking to recruit to a Resource Planning Analyst position working in a new RP department. Reporting directly into the Head of Resource Planning responsible for ensuring the optimal use of staffing resource across the business, and for providing capacity planning and scheduling services. The successful individual...
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                      Role: Customer Supply Chain Analyst Salary: Competitive & Benefits Location: Bristol Job Type: Full Time, Permanent Pukka Herbs have an exciting opportunity and we are currently seeking a Customer Supply Chain Analyst to join our team based in Bristol. The successful candidate will join us on a full time permanent basis and will receive a competitive salary, plus pension, with many benefits design...
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                      PACT are delighted to be supporting this entrepreneurial brand that are recruiting for an experienced Forecasting & Planning Analyst to join its busy contact centre. The Forecasting & Planning Analyst will be responsible for maximising efficiency and SLA achievement in the contact centre by working with the business partners and operational managers them with planning expertise and suggestions. Ke...
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                      Resource Planning Analyst required for a niche service provider organisation to own the production of Forecasts and deliver robust Scheduling ouput to ensure optimisation of resources. The role will also require management of the outsource partner that provides fte based on forecast delivery. Interested professionals will a demonstrable track record of contact centre Resource Planning, have clear ...
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                      PACT is pleased to be supporting this well-known organisation which is looking for an experienced Resource Planning Analyst to join its operation. The successful candidate will be required to Support the Customer Experience Centre through the provision of effective and timely support services i.e. demand forecasts and schedules to optimise resource and enhance service experience. Support Customer ...
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                      Effective date: 01/12/2015 Title: First Line Technical Support Analyst Department: Technical Support Summary of functions: The First Line Technical Support Analyst will work as part of our in house First Line remote support service desk team to answer telephone calls and emails from our end user customers. To provide remote technical support relating to customer EPOS software and hardware. We are ...
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                      PACT are delighted to be working with a well-known global brand who are currently in the market for an experienced and skilled Scheduling & Planning Analyst to join a small centralised RP team based in Stafford. Reporting directly into the Resource Planning Manager you assist in the creation of effective resource plans (supply and demand) that are based on data inputs from all arears of the busine...
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                      Position title: 24X7 Service Desk Analyst Type: Contract () Perm (X) Both ( ) Location: central London – Blackfriars Start date: ASAP Rate / Salary: market rate ConC Reference: 8212 PURPOSE OF THE ROLE: To provide 1st / 2nd line technical support in line with contractual and Non-contractual SLAs to our Legal sector clients remotely. The role is providing remote support from our Central London Offi...
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                      We are looking for Service Desk Analyst to join a busy service desk where customer care is our priority and there are opportunities to grow and excel within the business. You will be the 1st point of contact for our UK customers, by email, telephone and in person. Responsibilities include: Answering the telephone in a quick and efficient manner Logging calls on Protean Entering as much detail as p...
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                      Excellent opportunity for a Forecasting Analyst to work for an instantly recognisable organisation. Reporting directly to the Resource Planning Manager you will ensure appropriate resourcing levels across client contracts to meet client SLAs by accurately forecasting and scheduling. Ensure capacity plans are updated and follow a change control process updating them depending on business changing n...
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                      Excellent opportunity for a Real Time Analyst to work for an instantly recognisable organisation. Reporting directly to the Resource Planning Manager you will monitor real time call flows, administration queues and work flow by ensuring there are appropriate resourcing levels across the contact centre. You must be pragmatic and ability to make decision quickly and effectively improve service level...
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                      Position: Technical Support Analyst Location: London Salary: Negotiable Role and Responsibilities: Our client is looking for driven & passionate individuals that enjoy a challenge and want to be part of a fast growing, dynamic and unique voice & data technology business in London. They are recruiting for a Technical Support Analyst. Ideally applicants will have 3+ years’ experience in voice, WAN a...
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                      Resource Planning Analyst £26k + Benefits Bingley Monday - Friday - 35 hours per week A well established business in Bingley are recruiting a Resource Planning Analyst to join an existing team. The job of the Resource Planning Analyst will involve delivery of accurate demand & supply resource forecasting models. In the Resource Planning Analyst Job You will:- * To Produce long term resource & cost...
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                      Customer Service, Customer Support, Client Support, Account Manager, Account Management, Service Desk ,Customer care, Service Centre, Help Desk, Application Support Analyst, Product Support, Software Support A leading edge technology company is looking for a proactive and diligent Application / Software Support Analyst to join their growing and friendly team to cover their Voice Processing busines...
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                      “IT SERVICE DESK” “SERVICE DESK” “HELP DESK” ITIL helpdesk IT Service Desk Analyst for a major UK telecoms company, Hull £18k to £21k base plus bonus and benefits Hull based NOTE TO APPLICANTS: PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOU HAVE AT LEAST 1 YEAR’S EXPERIENCE OF WORKING ON AN IT SERVICE /HELP DESK AS YOUR CV WILL AUTOMATICALLY BE REJECTED An exciting opportunity has become available t...
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                      Redcentric Solutions Ltd - Harrogate(3 days ago)
                      Redcentric is a leading Managed Service Provider and a growing, dynamic business. We have a fantastic opportunity for a Service Support Analyst to join our great team, based from our offices in Harrogate, North Yorkshire. We offer an excellent working environment with strong career opportunities. BACKGROUND TO THE ROLE The Service Support Analyst will participate in the daily running and support o...
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                      New role available for an experienced Real Time Analyst or Intraday Analyst within a growing Resource Planning team servicing a multi-channel, multi-site contact centre operation. This is an ideal opportunity to help enhance and further develop Real Time and Service Delivery solutions within a fast paced organisation; this opportunity provides a rare chance to really own and shape the methodologie...
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                      Italian speaking Service Desk Analyst needed to support a global companies internal users. Italian Speaking Service Desk Analyst Your new company You will be joining a truly global company who have offices all over the world. This company make drugs that fight illnesses like HIV and Cancer. They have around 20,000 employees spread across 4 continents. This is a company who provide full training an...
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                      Position title: 24X7 Legal Service Desk Analyst PURPOSE OF THE ROLE: To provide 1st / 2nd line technical support in line with contractual and Non-contractual SLAs to our Legal sector clients either remotely or onsite. The role is predominantly providing remote support from our Central London Office in Blackfriars. We are seeking candidates in which their lifestyles would be suitable for a shift Ro...
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                      Fluent French, English AND German Quality Analyst Required – Immediate Start – Oldham Area – Competative Rate of Pay - £20-22,000 An opportunity has arisen for an experienced Quality Analyst fluent in both English, French AND German languages to join a leading E-Fulfillment company based in Oldham. About the Quality Analyst Role Here you will be working as part of the contact centre team where you...
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                      Risk Analyst Leeds Competitive Salary The role Reporting to the Divisional Head of Risk & Complaints, our ideal candidate will be an experienced risk analyst in Business and Regulatory risk with a financial services background who is confident in supporting the business to deliver a compliant and quality customer experience. Your responsibilities will include: To assist the Company in working towa...
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