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                      Business Analyst jobs in the Customer Support & Client Care category

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                      Senior Business Analyst (Customer Service, Account Management) BLUS37342 Leeds Competitive Salary Our client enables many of the world’s largest and most valuable automotive brands to maximise the value of their vehicle portfolios, by providing them with the tools they need to make accurate, real-time decisions that maximise their returns and minimise risk. Their innovative solutions meet the uniq...
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                      Business Systems Analyst Our client is pioneer and leading supplier of innovative e-Recruitment solutions, with over 20 years experience improving the business performance of many of the largest employers in the UK and across the globe. Location: London (SW19) with 25% travel Salary: £35-£38k per annum This is an exciting opportunity to join our client in a critical Business Systems Analyst role. ...
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                      Lead Digital Business Analyst We are seeking an experienced Digital Business Analyst who is switched on within the digital space to join an agile and fast growing team for an outstanding data development company based in High Wycombe, Buckinghamshire. The Lead Digital Business Analyst will lead the requirements gathering from pre-project, scoping to defined requirement standards, chairing work gro...
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                      Lead Digital Business Analyst We are seeking an experienced Digital Business Analyst who is switched on within the digital space to join an agile and fast growing team for an outstanding data development company based in High Wycombe, Buckinghamshire. The Lead Digital Business Analyst will lead the requirements gathering from pre-project, scoping to defined requirement standards, chairing work gro...
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                      Peoplecom Ltd - Hull, Yorkshire (15 hours ago)
                      “IT SERVICE DESK” “SERVICE DESK” “HELP DESK” ITIL helpdesk IT Service Desk Analyst for a major UK telecoms company, Hull £17k to £19k base plus bonus and benefits Hull based NOTE TO APPLICANTS: PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOU HAVE AT LEAST 1 YEAR’S EXPERIENCE OF WORKING ON AN IT SERVICE /HELP DESK AS YOUR CV WILL AUTOMATICALLY BE REJECTED An exciting opportunity has become available t...
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                      About the Company The Total Group is the 4th largest Oil & Gas and 2nd largest Solar Energy provider worldwide, making it one of the most productive companies in the world. A French multinational integrated Energy Group, part of the "Supermajor Six” and present in over 130 countries with over 100,000 employees, its businesses cover the entire oil and gas chain. Activities range from crude oil and ...
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                      Root Cause Analyst – Complaints Leeds Up to £27,000 PA plus excellent benefits I am working exclusively with my client. A fantastic business and one of the world’s largest corporations. My client provide finance and related products across various sectors. My client wants to attract, develop, reward and retain the best people. They have over 1000 employees in seven locations across the UK and we a...
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                      Secondsite Recruitment is searching for a Key Account Analyst/Team Leader to join a dynamic Customer Service team on a Full- Time Permanent basis. The is a great opportunity to work within a small, fast-paced business where progression is available for the right candidate. You will have excellent communication skills with experience of managing customer relationships and reporting on the ongoing a...
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                      Currently looking for a Transfer Agency Analyst for a 6 month FTC in Edinburgh Your new company You will be working with one of the UK's most trusted investment firms. Based at the heart of Edinburgh's financial district you will be working within a market leading organisation during one of their busiest times of the financial year. Your new role In your new role you will be tasked with ensuring t...
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                      PACT are delighted to be supporting this well-established UK leader in the search for an experienced Scheduling Analyst based in their Planning teams situated in Warrington. Reporting directly into the Resource Planning Manager the Scheduling Analyst will be responsible for meeting agreed resource plans at interval level that enable service delivery across the contact centres including external pa...
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                      Resource Planning Analyst - £40k basic + Car allowance. Salford Quays, Manchester The role This is an exciting new position for a leading company in the financial services sector. We are looking for an experienced Resource Planning Analyst who can shape and develop a robust mid to long term forecasting structure and enable our business to become more efficient across multiple sites. Based in our f...
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                      Superb opportunity now available for a capable MI Analyst / Business Analyst with first class data collation, analysis and report creation skills to join a fast growth organisation. This is an ideal opening for MI / Reporting / BA professionals with experience of contact centre metrics and performance measures; the ability to analyse metrics and provide recommendations to enhance operational perfo...
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                      Are you an experienced dialler analyst/manager who is available for a short term contract? Do you have experienced in helping consult or set up dialler systems? Do you want to join a growing business? Search Consultancy is delighted to partner with a leading business, which has an opportunity for a dialler manager. This role will is a temporary contract for between 2-4 weeks but has a realistic po...
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                      Job title: Contact Centre MI and Planning Manager Location: Southend, SS1 Salary: £30,000 - £40,000 per annum Hours: Full time, Permanent Our Client: Our Client is a privately owned business providing insurance solutions for over 30 years to some of the most well respected brands, insurance partners and financial intermediaries. Established in 1983, they came from modest beginnings in the City of ...
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                      PACT are delighted to be supporting this world leading organisation to locate and attract a highly skilled Senior Resource Planning Analyst to join their successful Planning teams based in Manchester. We are looking for an experienced and flexible Resource Planning Specialist who will form part of a team responsible for the optimisation of the customer contact strategy. Must have excellent underst...
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                      PACT are delighted to be supporting this market leading brand to source a highly experienced Capacity Planning Analyst to join a fast paced operation based in Birmingham. Reporting into the Director of Resource Planning the Capacity Planner will sit within the Capacity Planning Team which is part of a wider multi-disciplinary team covering Performance Management, MI, Scheduling & Contractor Manage...
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                      PACT are delighted to be supporting this this highly successful brand in the search for an experienced MI Analyst / Developer to join their established MI teams based in Manchester. The successful MI Analyst will be responsible for will be a key part of the MI team, responsible for defining, creating and maintaining operational reporting and analysis. You will effectively manage a variety of data ...
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                      Operations AnalystRole: The successful candidate will sit within the Operations team within the business. Surrounded by the wider Operations department, this varied and challenging role gives the candidate an opportunity to think outside the box, whilst using their initiative and proactivity to come to the correct conclusions. The Operations Analyst will be responsible for ensuring all allocated f...
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                      PACT are proud to be supporting this pioneering business that are looking to recruit a Forecasting Analyst to join its multisite contact centre operation. The Forecasting Analyst will be responsible for delivering robust forecasting plans (12 weeks out) to support the operational teams in meeting customer demands whilst maintaining high levels of service. Key Responsibilities Capture and plan all ...
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                      Redcentric Solutions Ltd - Harrogate(3 days ago)
                      Job Title: Junior Tech Support Analyst Location: Harrogate About Redcentric Redcentric is a leading UK IT managed services provider that delivers innovative technology to improve business productivity and efficiency. Redcentric has annualised revenues in excess of £100million, more than 500 highly skilled employees serving over 2000 customers across the UK. Redcentric has a comprehensive product p...
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                      Call Centre Analyst Leicester City Centre £17,000-£23,500 based on experience. We are currently looking for a Call Centre Analyst who will be responsible for ensuring that optimum service levels are achieved within the Customer Service Centre on a daily, weekly & monthly basis in order to drive up service level consistency performance. Job Duties Include: * Working within a team, you will be respo...
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                      PACT are delighted to be working with this customer experience orientated brand who are in the market for an adept and capable Forecasting & Planning Analyst. Working within the Planning and Reporting team you will be responsible for the day-to-day management and operations, also ensuring that daily, weekly and monthly KPI and SLA targets are achieved. They are the face of the real time team and o...
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                      Data Analyst - Customer Support Permanent London - Waterloo £ Competitive Do you have what it takes to join a stable, fast-growing company that encourages professional development, fosters teamwork and rewards ingenuity? Then this is the opportunity for you! We realise that our employees are one of the keys of our success. We look for individuals who share our passion to succeed and generate resul...
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                      Vitality Life, Forecasting Analyst, Stockport Vitality Life is an award winning, dynamic and vibrant life insurance provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. Our core purpose is to make people healthier and to enhance and protect their lives. From people to products and pr...
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                      Excellent opportunity for a Capacity Planning Analyst to work for an instantly recognisable organisation. Reporting directly to the Director of Resource Planning you will provide clear visibility of future resource requirements with a set of recommended actions while optimisin best use of available resources which maximise operational performance and minimise contractual penalties.This position pr...
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