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                      Business Analyst jobs in the Customer Support & Client Care category

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                      Lead Digital Business Analyst We are seeking an experienced Digital Business Analyst who is switched on within the digital space to join an agile and fast growing team for an outstanding data development company based in High Wycombe, Buckinghamshire. The Lead Digital Business Analyst will lead the requirements gathering from pre-project, scoping to defined requirement standards, chairing work gro...
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                      Client Service Desk Analyst Leeds City Centre £19,000 per annum plus excellent benefits My client are a reputable and successful financial services business based in the heart of Leeds. Specialising in data, technology and business solutions they work with a variety of clients across all industry sectors. My client are currently recruiting for a Client Service Desk Analyst to join their vibrant te...
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                      Customer Relationship Analyst II Function: UK Hospitality Office Location: London (Orpington, Kent) Grade: 9 About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily ...
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                      y client based on Chester Business Park is looking to recruit an MI analyst to work within their multi channel contact centre. The role is offered on an initial 3 month contract and is offering a pro rata salary £19,000 - £25,000 dependent on experience. Working alongside senior stakeholders across the business you will be responsible for the production, analysis and delivery of detailed, accurate...
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                      MI Analyst Circa £25,000 Your new company This is an opportunity to join a fresh and exciting joint venture between two organisations in Stoke on Trent. United Utilities and Severn Trent are looking to join forces to set innovative standards for the water industry. You will be working in a brand new office, in a central location with excellent transport links and on-site parking. Your new role As ...
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                      Commercial Analyst Circa £40,000 Your new company This is an opportunity to join a fresh and exciting joint venture between two organisations in Stoke on Trent. United Utilities and Severn Trent are looking to join forces to set innovative standards for the water industry. You will be working in a brand new office, in a central location with excellent transport links and on-site parking. Your new ...
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                      It’s an exciting time to be in the UK water industry. Until recently, most business customers have been unable to choose their water supplier, but this is changing. Our client works closely with their business and public sector customers to provide a range of water services. As the market becomes increasingly competitive, they are driving service improvements to meet their customers’ changing expe...
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                      Pricing Analyst Circa £25,000 Your new company This is an opportunity to join a fresh and exciting joint venture between two organisations in Stoke on Trent. United Utilities and Severn Trent are looking to join forces to set innovative standards for the water industry. You will be working in a brand new office, in a central location with excellent transport links and on-site parking. Your new rol...
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                      PACT are delighted to be supporting this market leading brand to source a highly experienced Capacity Planning Analyst to join a fast paced operation based in Birmingham. Reporting into the Director of Resource Planning the Capacity Planner will sit within the Capacity Planning Team which is part of a wider multi-disciplinary team covering Performance Management, MI, Scheduling & Contractor Manage...
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                      PACT are delighted to be supporting this world leading organisation to locate and attract a highly skilled Senior Resource Planning Analyst to join their successful Planning teams based in Manchester. We are looking for an experienced and flexible Resource Planning Specialist who will form part of a team responsible for the optimisation of the customer contact strategy. Must have excellent underst...
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                      Sales Support Analyst Circa £21,000 Your new company This is an opportunity to join a fresh and exciting joint venture between two organisations in Stoke on Trent. United Utilities and Severn Trent are looking to join forces to set innovative standards for the water industry. You will be working in a brand new office, in a central location with excellent transport links and on-site parking. Your n...
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                      We are looking for a Real Time Analyst to join our Customer Contact Support Team on a fixed term basis. Reporting to the Resource, Planning and Quality Manager the Real Time Analyst will provide monitoring for inbound calls, outbound calls and non-voice workloads to help improve our Service Delivery and Budget Management. Working with the Call Centre Managers and Team Leaders and the Forecasting, ...
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                      Management Information Analyst Milton Keynes £35,000 - £38,000 plus Benefits Monday to Friday 9am-5pm An exciting opportunity has arisen to join a growing call centre environment in Milton Keynes. The role will be reporting to the Manager of Data Services, the management information analyst role sits within the Data services Team as part of Support Services, you role will be to aid data structure,...
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                      It’s an exciting time to be in the UK water industry. Until recently, most business customers have been unable to choose their water supplier, but this is changing. Our client works closely with their business and public sector customers to provide a range of water services. As the market becomes increasingly competitive, they are driving service improvements to meet their customers’ changing expe...
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                      It’s an exciting time to be in the UK water industry. Until recently, most business customers have been unable to choose their water supplier, but this is changing. Our client work closely with their business and public sector customers to provide a range of water services. As the market becomes increasingly competitive, they are driving service improvements to meet their customers’ changing expec...
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                      Reporting Analyst I am currently recruiting for a Reporting Analyst to join our team in at our offices in Swindon, Wiltshire. The Reporting Analyst is responsible for providing the business with reliable, timely and accurate reports which will help us achieve our goals and enhance our customer journey and experience. With using the key data collected across customer services, you will be able to p...
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                      It’s an exciting time to be in the UK water industry. Until recently, most business customers have been unable to choose their water supplier, but this is changing. Our client works closely with their business and public sector customers to provide a range of water services. As the market becomes increasingly competitive, they are driving service improvements to meet their customers’ changing expe...
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                      About Percepta Percepta is a global provider of outsourced services, our Business Assistance Centre (BAC) team in Warley provide a variety of services to our major automotive client and partner. We employ a number of specialised resources that are highly active in supporting the objectives of the business as well as managing change and continuously looking for ways to improve business processes an...
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                      We are looking for a Forecasting and Planning Analyst to join our team in Hertfordshire. Your role will involve short, medium and long term forecasting within a contact centre environment yor role will be assessing and implementing change withing the bussiness to support the business strategy. Basic skillset: The ability to adapt forecasting models in line with call trends / changes in customer ty...
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                      PACT are delighted to be working with this well-known UK brand who require an experienced and highly capable Senior Forecasting & Planning Analyst to join their successful Planning teams based in Warrington. Reporting directly into the Senior Resource Planning Manager the role of the Planning Manager is to determine resource and space requirements for contact centres, ensuring that shift patterns ...
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                      Graduate Insurance Analyst Nationwide Placements is looking for a Graduate Insurance Analyst for our fast-paced and busy client, a leading insurance advisory agency! They are now looking for a number of graduates to join their team of insurance analysts! This is a great opportunity to gain rapid career exposure and tremendous work experience by working for a leading company! This role can offer yo...
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                      Graduate Insurance Analyst Nationwide Placements is looking for a Graduate Insurance Analyst for our fast-paced and busy client, a leading insurance advisory agency! They are now looking for a number of graduates to join their team of insurance analysts! This is a great opportunity to gain rapid career exposure and tremendous work experience by working for a leading company! This role can offer yo...
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                      Service Desk Analyst, Help Desk, Customer Support, Customer Service, Call Centre Leading IT Managed Services Business require a Service Desk Analyst to manage and triage support tickets end to end resolution dealing with client calls and e-mails, proactively monitoring, escalating incidents and coordinating between the different technical teams, and 3rd party suppliers to ensure resolution within ...
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                      PACT are delighted to be assisting one of the UK's leading providers to source and hire an experienced Real Time Analyst to join their growing team in Hertfordshire. This is a global operation servicing a rapidly expanding customer base. My client are looking for someone who can check and monitor all our SLA's. They have a work hard play hard approach in the office, and are looking for someone who...
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                      PACT are delighted to be supporting this well-established UK leader in the search for an experienced Scheduling Analyst based in their Planning teams situated in Widnes. Reporting directly into the Resource Planning Manager the Scheduling Analyst will be responsible for meeting agreed resource plans at interval level that enable service delivery across the contact centres including external partne...
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