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                      Business Analyst jobs in the Customer Support & Client Care category

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                      Management Information Analyst Contact Centres Job Purpose The purpose of this role is producing management / business information/ reports (routinely and on an ad hoc basis), delivering proactive analyses to inform operational and strategic decisions, evaluate SLA performance, pin-point areas of underperformance/deviations and improvement opportunities. The provided BI will be used to drive conti...
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                      Would you like to be a part of a global Company with a great brand reputation who truly believes in exceptional service and considers investment in people as the norm? They are a leading premium Paint and Wallpaper manufacturer with a global retail presence. Why? Because they recognize the difference attention to detail, commitment to quality, true craftsmanship and dedication to a premium service...
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                      Customer Analyst – NPS / Customer Satisfaction Location: RSC - Acton Function: Marketing - Customer Insight Salary: £Competitive + Bonus & Benefits Job Type: Full Time Permanent We’re looking for a talented Customer Analyst to join our expanding Insights team. As part of the newly merged Dixons Carphone Group you will be joining our business at an exceptionally exciting time, with endless opportun...
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                      PACT is delighted to be supporting this leading business in Glasgow that required a highly experienced Resource Planning Analyst. This role requires a high level of contact and interaction directly with various stakeholders including delivery of forecasts, models and future requirements alongside managing of expectations and understanding so the successful candidate must be comfortable and capable...
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                      Our client is a leading Contact Centre Outsourcer with global operations and an enviable client list of Financial Services companies. Working within their Contact Centre Resource Planning department, this role involves management of the real time function on a day to day basis. Key responsibilities include the following: · Monitoring average speed of answer to maximise resource efficiency · Monito...
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                      PACT are delighted to be supporting a great brand who are looking for an Operational Business Intelligence Analyst to join their highly successful team. The successful candidate will provide insightful BI analysis and produce a suite of accurate and timely client reports for external delivery and internal dashboards and KPIs for operational management. This candidate will have strong commercial aw...
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                      PACT are delighted to be supporting a great brand who are looking for an MI Insight Analyst to join their highly successful team. The successful candidate will provide insightful analysis and produce a suite of accurate and timely client reports for external delivery and internal dashboards and KPIs for operational management. This candidate will have strong commercial awareness and the ability to...
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                      Brook Street (UK) Ltd - Exeter(17 hours ago)
                      Service Desk Analyst Exeter Full Time, Temporary £9.31 - £9.66 p/h Our client based in Exeter is looking for Service Desk Analyst to join their vibrant team on a full time, rotation basis shift pattern. The role will include but will not be limited to: - Dealing with a broad range of enquiries - Providing the necessary advice and guidance to fully answer the question. Where a resolution cannot be ...
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                      Collections Support Analyst Job Responsible to the Tallyman Development and the Support Manager, this is a technical role with responsibility for both investigating problems and implementing a roadmap of changes to collections systems in an accurate and timely manner. It involves working closely with users, business leadership and team managers to identify, analyse and resolve issues, producing an...
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                      PACT are delighted to be supporting this renowned and rapidly expanding FTSE100 brand in the search for an experienced MI Analyst into their Planning & MI functions based in Denny. Reporting into the Resource Planning & MI Manager the ideal candidate will be responsible for developing and maintaining accurate supply and demand forecasts, completing detailed forecast variance analysis and provide r...
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                      PACT are delighted to be supporting this renowned and rapidly expanding FTSE100 brand in the search for an experienced Resource Planning Analyst into their Planning & MI functions based in Denny. Reporting into the Resource Planning & MI Manager the ideal candidate will be responsible for developing and maintaining accurate supply and demand forecasts, completing detailed forecast variance analysi...
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                      TSYS Managed Services are looking for a Real Time Analyst to join their team based in Milton Keynes. Working 40 Hours per week. The successful candidate will receive a salary of up to £22,000 dependant on experience. About the company TSYS Managed Services provides bespoke managed outsourced services on behalf of their client portfolio- specialising in areas such as Customer Service, Risk Manageme...
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                      PACT are currently supporting a fantastic brand in the heart of Glasgow who are looking for an MI Analyst on a 3 month contract. The successful candidate will have proven experience in producing MI reports and analysing key patterns and trends to ensure that the reporting procedures are in line with regulatory requirements as well as driving operational improvements across the business. My client ...
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                      Virgin Media - Hook, South East/Southern(1 day ago)
                      Technical Analyst – Hook, Hampshire Competitive plus bonus plus amazing benefits Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’s doing things different. It’s changing the game. And to make that happen our people need to be a...
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                      As a Data Retrieval Analyst within a Warwickshire based utility organisation you will be providing analytical gas and electricity support, ensuring performance management targets are met and business efficiency is maximised. You will hold customer service skills and be responsible for identifying data quality errors, issues and assisting the team and management where possible. Experience in analys...
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                      This is a fantastic opportunity for a Product Support Analyst to join the IT Operations Department of a world leading gaming organisation. IT Operations are responsible for maintaining all of the computer systems that enable several hundred staff around the world to perform their own jobs effectively. The purpose of the job is to provide support and training to users of internally developed applic...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Scheduling Analyst to join it's busy and vibrant contact centre operation. The Scheduling Analyst will be responsible for providing dedicated support to the Resource Planning team by ensuring all required employees are scheduled in a timely and effective manner. Key Responsibilities Scheduling m...
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                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Resource Planning Analyst to join it's busy and vibrant contact centre operation. The Resource Planning Analyst will be responsible for delivering accurate short-term/intra-day forecasting, translating forecasts into efficient schedules and producing key contact centre MI. Key Responsibility Pro...
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                      PACT are delighted to be supporting a widely known Industry Leading business that is looking for a Dialler Analyst to join its busy and vibrant contact centre operation. The Dialler Analyst will be responsible for managing an outbound sales campaign within the business and liaising with both internal/external clients. You will be required to prepare data for outbound campaigns employing any agreed...
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                      PACT are delighted to be supporting this renowned and rapidly expanding FTSE100 brand in the search for an experienced Resource Planning Analyst into their Planning & MI functions based in Berkshire. Reporting into the Resource Planning & MI Manager the ideal candidate will be responsible for developing and maintaining accurate supply and demand forecasts, completing detailed forecast variance ana...
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                      PACT are delighted to be supporting this renowned and rapidly expanding FTSE100 brand in the search for an experienced Resource Planning Analyst into their Planning & MI functions based in Berkshire. Reporting into the Resource Planning & MI Manager the ideal candidate will be responsible for developing and maintaining accurate supply and demand forecasts, completing detailed forecast variance ana...
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                      PACT are delighted to be supporting this well-established business in the search for a Junior Planning & MI Analyst to join their growing team based in Leeds. Reporting to the Resource Planning Manager you will be responsible for coordinating the output of the portfolio planning managers with regards to the FTE, space and recruitment/redeployment requirements to facilitate business wide reporting ...
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                      PACT are delighted to be supporting this global market leader to source, attract and hire an experienced Resource Planning Analyst to join their well-established contact centre operations based in Essex. We are looking for experienced Resource Planning - Scheduling Analyst to assume responsibility for the efficient scheduling of Resource to meet multiple SLA's and KPI's. The Scheduler will be acco...
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                      PACT is delighted to be supporting this leading business in Glasgow that required a highly experienced Resource Planning Analyst. This role requires a high level of contact and interaction directly with various clients including delivery of forecasts, models and future requirements alongside managing of expectations and understanding so the successful candidate must be comfortable and capable of s...
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                      PACT are delighted to be supporting this renowned UK leading brand to source, attract and hire an experienced Senior Resource Planning Analyst into their Planning & MI team in Greater Manchester. Reporting directly into the Resource Planning Manager you will form part of a team responsible for the optimisation of the customer contact strategy. Job Purpose & Accountabilities: Design & develop stand...
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