Business Analyst jobs in the Customer Support & Client Care category

<< previous | Displaying 1-25 of 32 results | next >>
Job Ref: DJPF1214 Job Title: IT Business Analyst - ERP Location Midlands with Extensive Travel (Europe) Salary: £75,000 Plus Benefits Employment Type: Permanent As an IT Business Analyst, you will work on helping to define, contribute to and deliver key strategic initiatives in line with the Corporate Strategy with an immediate assignment of a new ERP Platform (SAP/S4 HANA). Some of the Responsibi...
full job description
Amazon - Edinburgh(59 days ago)
At Amazon, our mission is simple - to be Earth's most customer-centric company. Amazon's Customer Service (CS) department is seeking an experienced Business Analyst to help us deliver on that mission. The successful candidate will work as part of the European CS organization measuring the impact of new products and services, and identifying new opportunitites for Amazon CS by analyzing business pr...
full job description
I am currently seeking an experienced Planning Analyst to join a large call centre based in central Leeds, this is a busy and demanding role where you will support the delivery of efficiency and effectiveness across all departments, helping the operational business to flag issues / patterns / opportunities relating to performance and achievement against SLAs/KPIs. The role will focus on day-to-day...
full job description
Job Ref: DJPF1217 Job Title: Real-Time Analyst Location Leeds Salary: £25,000 Employment Type: Permanent As Real-Time Analyst you will support the operational business to flag issues, patterns and opportunities relating to performance and achievement against SLAs/KPIs. The role will focus on day-to-day issue identification and resolution. Some of the Responsibilities include: •Effective management...
full job description
Who is our client looking for? The Data Analyst will be responsible for importing, organising, analysing and reporting on data with the purpose of driving positive change across the business. This includes supporting the planning and analysis of their mail and email programmes to meet the business objectives for customer acquisition, reactivation and retention. Ensuring activity is optimised, meas...
full job description
Job Ref: DJPF1216 Job Title: Customer Insight Analyst – Researcher Location Central London Salary: £35,000 - £45,000 Employment Type: Permanent My Client is looking for an experienced researcher to manage market research projects, including voice of the customer tracking, the implementation of a customer panel, the management of ad hoc quantitative/qualitative research projects and other customer ...
full job description
1st Line Support Analyst Letchworth Garden City £20,000 per annum plus car allowance Permanent, Full Time Our client is a modern social business. As a proud provider of social housing, they manage over 9,000 properties across Bedfordshire and Hertfordshire. They are currently seeking a 1st Line Support Analyst to join their team based in Letchworth Garden City. The main purpose of this role is to ...
full job description
Job Ref: DJPF1212 Job Title: Forecasting Analyst Location: West Midlands Salary: £35,000 Employment Type: Permanent This is a great opportunity for an experienced forecaster to build forecast models and Capacity Plans for this Back-Office function. Working with different stakeholders you will provide support in all bid modelling; scenario analysis, data evaluation, and business case justification....
full job description
Reporting to the Planning & MI Manager, we are looking for a Real Time Analyst to join our Customer Contact Support Team to provide monitoring for inbound and outbound calls, along with non-voice workloads to help improve our Service Delivery and Budget Management. Working with the Call Centre Managers, Team Leaders and the Forecasting & Scheduling Analysts, you will be responsible for ensuring se...
full job description
The Role : Real Time Adherence Analyst We are looking for Undergraduates with 1-2yrs of experience. Good understanding of RTA. Good verbal & written communication & presentation skills. Excellent Interpersonal skills with out of the box problem solving approach Ability to handle demanding working environment. Good analytical skills for MIS, number crunching & reporting to internal & external custo...
full job description
Job Role: Performance Analyst (ref: 1692) Location: Luton Job Sector: Customer Services Hours: 35 hours per week As performance analyst, you will contribute to our vision of being the leading residential property manager, as recognised by others by: • Offering end to end resource management and analytical insight to the high transaction and workload areas across customer services, specifically con...
full job description
Our client is a growing contact centre transforming the customer service offering and processes that underpin the customer contact channels. They require an experienced Resource Planning Analyst with demonstrable experience in the end to end Resource Planning cycle from within a contact centre setting. This position will be highly visible, action orientated and will work closely with the business ...
full job description
Customer Strategic Sourcing Analyst Gillingham, Dorset Currently recruiting for a Customer Strategic Sourcing Analyst on behalf of a global, award winning Pharmaceutical company based in Glasgow. Your Role: We are offering an engaging, diversified and challenging role where you can really help bring that extra level of service to one of Merck’s key global R&D customers in the Life Science business...
full job description
Customer Focus is a central part of Lowell's values and essential for a successful, modern, consumer business. The Customer Experience Insight Analyst will use their curiosity and passion for customer service, alongside their analytical capability to support the operational decision makers to improve customer experience and outcomes and help us achieve industry leading customer experience. The foc...
full job description
Customer Service Trainer / Call Centre Training and Development Quality Analyst who has experience monitoring and coaching Customer Service Advisors with ideally experience working within the Utilities industry or within a busy contact centre is required for a well-established Company based in Reading, Berkshire. SALARY:up to £23,500 per annum (depending on experience) + Benefits LOCATION: Reading...
full job description
We have an opportunity available for a Customer Service Analyst to join the team on a full time, permanent position working 40 hours per week. This is a remote working position with occasional visits to meet with the rest of the team in Bedford so you should live in easy reach of Bedford. In return you will receive a highly competitive salary of £23,000 to £25,000 per annum. More Than Enough Ltd a...
full job description
My client, a market leading challenger bank are looking to add additional resource to their Analytics team on a 12 month FTC. This is a great opportunity to get your foot in the door during an exciting period of growth and you will be involved in a number of projects from day one. The suitable individual will have experience of: SQL & SSIS Liaising with management to discover report requirements P...
full job description
Key Responsibilities: We have recently launched a new Avature - candidate relationship management tool. Whilst we are in our hyper care period we need a system savvy individual to help support data quality and team performance Skills Required: Comfortable with systems and data analysis Agile with the ability to pick things up quickly Strong relationship and communication skills Advanced Excel skil...
full job description
Company Confidential- Sheffield, Yorkshire (4 days ago)
The Opportunity: Are you looking for a challenging opportunity to work in a fast-moving customer-focused environment? Do you have a passion for providing outstanding customer support? This is an excellent opportunity to join an established Customer Support team, who will share your dedication to delivering the best possible customer experience to an expanding customer base The Candidate: We are se...
full job description
Roles AND Responsibilities: Min 1-2 years Good understanding of RTA Good verbal & written communication & presentation skills. Excellent Interpersonal skills with out of the box problem solving approach Ability to handle demanding working environment Good analytical skills for MIS, number crunching & reporting to internal & external customers. Must have worked on at-least one WFM tool like IEx, As...
full job description
Hours: 37.5 hours per week, Monday to Friday Job Description: Main Responsibilities: Undertake accurate forecasting for all relevant areas of the Customer Operations Maintain accurate data to support effective planning. This will include but is not limited to the WFM system and FTE count. Highlight all threats and opportunities to key stakeholders in a timely manner offering solutions and recommen...
full job description
Hours: 37 - flexible shifts contract Job Description: PURPOSE: Using Business Intelligence, forecast operational performance and schedule people resource accordingly in order to exceed Service SLA’s, optimize people resource and minimize costs. Further utilize Business Intelligence to provide root cause analysis and timely recommendations to continuously improve business performance and service le...
full job description
PURPOSE: Using Business Intelligence, forecast operational performance and schedule people resource accordingly in order to exceed Service SLA’s, optimize people resource and minimize costs. Further utilize Business Intelligence to provide root cause analysis and timely recommendations to continuously improve business performance and service levels. PERSON SPECIFICATION Experience of shift design ...
full job description
Hours: 37.5 hours per week, Monday to Friday Job Description: Main Responsibilities: Undertake accurate forecasting for all relevant areas of the Customer Operations Maintain accurate data to support effective planning. This will include but is not limited to the WFM system and FTE count. Highlight all threats and opportunities to key stakeholders in a timely manner offering solutions and recommen...
full job description
Inchcape Retail UK - Banstead, KT206BU(5 days ago)
Inchcape UK have been awarded No.1 in 'The Sunday Times Best Big Company To Work For' 2016 Do you want to join in our success? Business Manager - Mini Banstead This role would suit a Credit Analyst, Insurance Advisor, Mortgage Advisor, Personal Banking Advisor and Bank Manager. The Role As a Business Manager, your role is key to the success of our Retail Centres. The Business Manager role is focus...
full job description
<< previous | Displaying 1-25 of 32 results | next >>