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                      Business Analyst jobs in the Customer Support & Client Care category

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                      Business Planning Analyst Teeside - Salary to £33,000 plus excellent benefits package CCA Recruitment Group have been engaged by our large corporate client for the recruitment of an experienced Resource Planning Analyst based in the Teeside area. This essential role will be responsible for the production of insight and intelligence via analytics on current performance which will enable operational...
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                      Business Planning Analyst Glasgow - Salary to £33,000 plus excellent benefits package CCA Recruitment Group have been engaged by our large corporate client for the recruitment of an experienced Resource Planning Analyst based in the Glasgow area. This essential role will be responsible for the production of insight and intelligence via analytics on current performance which will enable operational...
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                      Business Planning Analyst Birmingham - Salary to £33,000 plus excellent benefits package CCA Recruitment Group have been engaged by our large corporate client for the recruitment of an experienced Resource Planning Analyst based in the Birmingham area. This essential role will be responsible for the production of insight and intelligence via analytics on current performance which will enable opera...
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                      Business Analyst / Business Change / Finance Northampton McGregor Boyall is recruiting on behalf of a prestigious financial client in Northampton. This global organisation is in search of a Business Analyst with a strong background in change and transformation. This is a pivotal hire for the team and will be responsible for the design, plan and management of change projects. The changes will be op...
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                      Hays Specialist Recruitment - Burgess Hill, South East/Southern, RH158UQ(1 day ago)
                      My client, a profitable company within the private sector, is looking for a business analyst to join their growing organisation. Key responsibilities will include: · Owning and implementing all existing system data - ensure no gaps, errors or irregularities · Responsible for set-up of all new clients and securing necessary data · Up-load all new data as it arrives (and be responsible for chasing i...
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                      Business Analyst Ref BIN004579 Division Gala Bingo County Nottinghamshire Location/Store NEW CASTLE HOUSE Full Time/Part Time Full Time Contract Type Permanent Hours per Week Planned number of hires Salary Summary Summary We have an exciting opportunity if you are passionate about IT and have an eye for analysis. Our Nottingham based head office is looking to recruit a Business Analyst into our es...
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                      Great opportunity for Workforce Planning and MI Analyst to join business in Leeds. The main purpose of the role will be using Business Intelligence, forecast operational performance and schedule people resource accordingly in order to exceed service level agreements, optimize people resource and minimize costs. Further utilise Business Intelligence to provide root cause analysis and timely recomme...
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                      Role Overview PACT are delighted to be assisting one of the UK's leading providers to source and hire an experienced Real Time Analyst to join their growing team in Glasgow. Reporting directly into the Head of Resource Planning, the successful candidate will deliver the in-week resource plans for the business by enabling the operational teams to effectively manage their people. The role holder wil...
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                      Call Centre Quality Analyst - 6 month FTC - £24,000 per annum (pro rata) The role: As a Quality Analyst we are looking for an individual who is passionate about ensuring quality standards are met and processes adhered to. As this role is predominantly phone based, you will need to be an excellent communicator. The day to day role will be to carry out quality checks with customers to ensure their s...
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                      PACT are delighted to be supporting this FTE100 business in the search for a highly experienced Senior MI Analyst to join their teams in Leeds. Reporting directly into the Head of Management Information You will be responsible for supporting the Head of MI and Senior MI Managers in owning regular internal and report production to provide analysis and insights, helping to define, build, and impleme...
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                      Resource & Forecasting Analyst - Contact Centre Joining the Resource & Performance Planning Team as a Workforce & Forecasting Analyst you will ensure appropriate resourcing levels across customer contact teams to meet customer demand by forecasting and scheduling of resource and guiding operational managers to effectively deploy the schedule, which will help to ensure the business achieves its vis...
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                      Based in Leeds, Sky Betting and Gaming has grown to become one of the UK's leading online betting and gaming companies, with a strong track record of digital innovation, receiving five prestigious awards at the 2014 EGR awards. As a pure online business with a mobile first ethos that brings the excitement of sports betting, casino games, poker and bingo to a rapidly growing number of customers in ...
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                      Based in Leeds, Sky Betting and Gaming has grown to become one of the UK's leading online betting and gaming companies, with a strong track record of digital innovation, receiving five prestigious awards at the 2014 EGR awards. As a pure online business with a mobile first ethos that brings the excitement of sports betting, casino games, poker and bingo to a rapidly growing number of customers in ...
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                      Call Centre Analyst Birmingham City Centre £18000-£21500 based on experience. We are currently looking for a Call Centre Analyst who will be responsible for ensuring that optimum service levels are achieved within the Customer Service Centre on a daily, weekly & monthly basis in order to drive up service level consistency performance Job Duties Include: Tracking system and process down time across...
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                      An experienced Helpdesk Analyst is sought with a background in SQL query and data analysis skills. An expanding company, based within walking distance of Romford station, offering the chance to progress within this department. The Company: We are working with a company who have grown to become one of the country’s most successful Sage Business Partners and have been established for nearly 20 years...
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                      Forecast Analyst Salary to £29,000 plus excellent benefits package - Leeds, West Yorkshire CCA Recruitment Group are currently supporting our corporate client with the recruitment for a technical and analytically strong candidate for their contact centre Resource Planning team based in Leeds. The role is based in the growing division of this corporate business with Operational Planning & Performan...
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                      This company are a global digital media specialist, they are leading the way consumers are connecting with brands. With over 500 premium partners this award winning company are seeking a Delivery Analyst. This is a great opportunity to join one of the most reputable companies in the digital space. Responsibilities Strive to improve campaign performance enabling the company to retain and grow exist...
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                      Customer Support Analyst (IT Command & Control Centre) Fixed Term Contract – (£9.60 per hour) The Role The Customer Support Analyst will provide customer support to internal and external clients from within the IT Command Centre of this leading South Wales employer. Duties will include logging all calls in a timely manner, escalating calls and following the correct escalation procedure, ensuring t...
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                      Great opportunity for Workforce Planning and MI Analyst to join business in Leeds. The main purpose of the role will be using Business Intelligence, forecast operational performance and schedule people resource accordingly in order to exceed service level agreements, optimize people resource and minimize costs. Further utilise Business Intelligence to provide root cause analysis and timely recomme...
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                      Call Centre Analyst Birmingham City Centre £18000-£21500 based on experience. We are currently looking for a Call Centre Analyst who will be responsible for ensuring that optimum service levels are achieved within the Customer Service Centre on a daily, weekly & monthly basis in order to drive up service level consistency performance Job Duties Include: Tracking system and process down time across...
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                      Role Overview PACT are delighted to be assisting one of the UK's leading providers to source and hire an experienced Real Time Analyst to join their growing teams in Coventry. Reporting directly into the Resource Planning Manager the successful candidate will be responsible for monitoring real time call flows, administration queues and work flows. You must be pragmatic with the ability to make dec...
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                      Role description The Report Developer / Data Analyst is responsible for supporting internal customers to help drive centralisation of the reporting process, improve report and analysis development; and help with the transition from excel spreadsheet based reporting into Tableau / Excel dashboard style reporting. The role is primarily to document customers reporting requirements, developing new rep...
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                      Brook Street (UK) Ltd - Milton Keynes(5 days ago)
                      The Resource Planning Analyst is required to assume responsibility for forecasting, scheduling and real time performance in order to support a growing and demanding business unit in meeting its SLA’s and KPI’s. Accurately collating real-time data to ensure up to date intra-day forecasts and accuracy in shrinkage calculations To ensure sufficient resource is available to meet workload demands whils...
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                      Partnership Strategy Analyst – Commercial Insight & Relationship Management Partnership Strategy Analyst required for a multi-national reputable FTSE 100 brand based in West London. The well known and well respected organisation is seeking an analytical professional to support the sales team with in depth partnership analysis and relationship management, driving revenue and penetration. Key Respon...
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                      PACT are delighted to be assisting one of the UK's leading providers to source and hire an experienced Resource Planning Analyst to join their growing team in York. Reporting directly into the Resource Planning Manager the successful candidate will be responsible for supporting the Operations in the achieving business objectives through the provision of a quality service that is focused on deliver...
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