Selections
        • Remove Selection Customer Support/ Client Care
        • Remove Selection Business Analyst
                      Narrow Your Search
                      Posting Date
                      Industry
                      Occupation
                      Career Level
                      Education Level
                      Years of Experience
                      Job Type
                      Company
                      Related Searches
                      Popular Business Analyst Job Searches:

                      Business Analyst jobs in the Customer Support & Client Care category

                      << previous | Displaying 1-25 of 51 results | next >>
                      Contact Centre Partners are delighted to be supporting a market leading organisation who are looking for a Business Analyst to join a highly successful team. They are looking for a candidate with experience of change projects within a contact centre environment who are used to working at pace and able to 'hit the ground running'. The ideal candidate will have excellent communication and strong sta...
                      full job description
                      Business Analyst / Business Change / Finance Northampton McGregor Boyall is recruiting on behalf of a prestigious financial client in Northampton. This global organisation is in search of a Business Analyst with a strong background in change and transformation. This is a pivotal hire for the team and will be responsible for the design, plan and management of change projects. The changes will be op...
                      full job description
                      Business Improvement Analyst – Customer Care Reports: Resource & Performance Planning Manager Salary: Up to £30,000 plus Excellent Benefits (Up to 1 Year FTC) As Business Improvement Analyst you’ll support change improving planning processes by providing expertise in process analysis, mapping, developing and documenting optimised processes. You will own process maps, including managing change cont...
                      full job description
                      PACT are delighted to be supporting industry leading business that is looking to recruit an experienced Resource Planning Analyst to join it's busy and vibrant contact centre operation. The Resource Planning Analyst will be responsible for delivering accurate short-term/intra-day forecasting, translating forecasts into efficient schedules and producing key contact centre MI. Key Responsibility Pro...
                      full job description
                      PACT are delighted to be supporting this renowned UK leading brand to source, attract and hire an experienced Senior Resource Planning Analyst into their Planning & MI team in Greater Manchester. Reporting directly into the Resource Planning Manager you will form part of a team responsible for the optimisation of the customer contact strategy. Job Purpose & Accountabilities: Design & develop stand...
                      full job description
                      PACT are delighted to be supporting this FTE100 business in the search for a highly experienced Senior MI Analyst to join their teams in Leeds. Reporting directly into the Head of Management Information You will be responsible for supporting the Head of MI and Senior MI Managers in owning regular internal and report production to provide analysis and insights, helping to define, build, and impleme...
                      full job description
                      We're looking for a ‘Mi Analyst’ This is an excellent opportunity to join this market leading, global organisation in shaping and developing their call centre. This is a highly visible, large scale role that will provide the jobholder the ability to make a very visible, tangible and positive impact within our clients call centre operational efficiency. To be considered for this position candidates...
                      full job description
                      Longreach Recruitment are assisting a large-scale organisation transform the Resource Planning function for UK contact centre operations. We are hiring a Snr Resource Planning & MI Analyst who will be responsible for the optimisation of service performance, and specifically tasked with the production of operational plans and robust forecasting of customer contact via multi-channels. This is an ide...
                      full job description
                      Role Overview PACT are delighted to be assisting one of the UK's strongest institutions to source and hire an experienced Senior Resource Planning & MI Analyst to join their existing Resource Planning team in the Midlands. Reporting directly into the Resource Planning Manager the successful candidate will be responsible for Operational MI and Business Intelligence strategy. You will develop, desig...
                      full job description
                      Role Overview PACT are delighted to be assisting one of the UK's strongest institutions to source and hire an experienced Senior MI Analyst to join their existing MI & Analytics team in Coventry. Reporting directly into the MI Manager the successful candidate will be responsible for Operational MI and Business Intelligence strategy. You will develop, design, improve and maintain Management Informa...
                      full job description
                      Customer Support Analyst About Us: YouView is changing the way we watch TV for ever and transforming the daily viewing experience of the UK television audience. It’s a brilliantly simple way to find and watch the programmes you love. YouView combines live channels with on-demand, unlocking a world of content and services, and bringing web-based services and interactive extras to the living room TV...
                      full job description
                      Forecasting & Planning Analyst Manchester -Salary to £27,000 plus excellent benefits package CCA Recruitment Group are currently supporting our corporate client with the recruitment of a technically strong Analyst to support the Capacity Planning of the business through accurate analytical insight. The Workforce Management and Insight team offer end to end resource management and analytical insigh...
                      full job description
                      Role Overview PACT are delighted to be assisting this well-known brand in the search for an experienced Resource Planning Analyst to join their growing team in Yorkshire. Reporting directly into the Resource Planning Manager, the successful candidate will be responsible for delivering optimised plans and schedules to meet operational needs, whilst identifying opportunities to maximize the effectiv...
                      full job description
                      Telephony & Resource Analyst Manchester, NW - Salary c.£26,000 plus excellent benefits package CCA Recruitment Group are supporting our fast moving commercial client with the recruitment of a technically strong analyst to support the business through its continued development. The Role - As Contact Centre Telephony & Resource Analyst you will be responsible for the maintenance of the telephony sys...
                      full job description
                      Our client is a leading Contact Centre Outsourcer with a very Blue Chip client base. They are looking to add a Real Time Analyst to their existing Resource Planning team. Details of the role include the following: The Real Time Analyst will be working with and reporting directly to the Dialler Manager. They will be responsible for analysing, monitoring and reacting to real time staffing levels and...
                      full job description
                      Simplyhealth - Andover, South East/Southern, SP102HR(4 days ago)
                      An exciting opportunity has arisen to join Simplyhealth as a Contact Centre Resource Planning Analyst on a 9 month contract basis within our Andover office. The role Contact Centre Resource Planning Analyst: The Contact Centre Resource Planning Analyst will provide strategic planning of all media streams into a busy multi-sited Customer service area and manage the resources required, maximising pr...
                      full job description
                      Application Analyst / Customer Service Leeds Centre £18,000 + bonus My client are an education technology company who have discovered a gap in the market! This forward thinking company provides a 1st class service to helping the education sector record and analyse their data. They have created a system which analyses educational information to help record and collate effectively. As an Application...
                      full job description
                      Simplyhealth - Andover, South East/Southern, SP102HR(4 days ago)
                      An exciting opportunity has arisen to join Simplyhealth as a Contact Centre Real Time MI Analyst on a 9 month contract basis within our Andover office. The role Contact Centre Real Time MI Analyst: The Contact Centre Real Time MI Analyst will provide effective analysis of work in all media streams into a busy multi sited customer facing business. Contact Centre Real Time MI Analyst you will: Monit...
                      full job description
                      Workflow Analyst Manchester-Salary c. £25,000 plus excellent benefits package CCA Recruitment Group are currently supporting our well known corporate client with the recruitment of a technically strong Analyst to support the Planning function with data and analysis to enable accurate capacity planning, forecasting and workflow management across the organisation. Key Duties include - Supporting the...
                      full job description
                      COMPANY DESCRIPTION: Our client is the worldwide leader in the implementation of Microsoft Dynamics solutions, encompassing ERP (AX), CRM and business intelligence. With a global footprint, world-leading brand and the largest assembled team of Microsoft Dynamics professionals in the UK, our client is growing fast to service an increasing client base, including some of the world’s most recognisable...
                      full job description
                      Would you like to be a part of a global Company with a great brand reputation who truly believes in exceptional service and considers investment in people as the norm? They are a leading premium Paint and Wallpaper manufacturer with a global retail presence. Why? Because they recognize the difference attention to detail, commitment to quality, true craftsmanship and dedication to a premium service...
                      full job description
                      Service Desk Analyst (2 Posts) Ref C1683T Faculty/Services Professional Support Services Department IT Service Job Type Technical and IT Hours of Work Full time Salary: £20,198 - £21,391 with progression to £23,386 Closing date: 26 April 2015 An excellent opportunity for two experienced IT Service Desk analysts to join a busy team responsible for the delivery of first-line customer support for IT ...
                      full job description
                      Role Overview PACT are delighted to be assisting one of the UK's leading providers to source and hire an experienced Real Time Analyst to join their growing teams in Coventry. Reporting directly into the Resource Planning Manager the successful candidate will be responsible for monitoring real time call flows, administration queues and work flows. You must be pragmatic with the ability to make dec...
                      full job description
                      Call Quality Evaluation Analyst – German / Swedish / Spanish Speaking Exeter, Devon £16,458 Are you an enthusiastic and proactive individual with great German, Swedish or Spanish language skills? Do you have what it takes to thrive in a fast-paced and exciting environment? If so, this is the role you’ve been waiting for. Our client is recruiting on behalf of an established and forward-thinking bus...
                      full job description
                      Excellent opportunity for a seasoned MI Analyst to assume responsibility for our clients MI Development, Analysis and Production with a specific focus on contact centre performance, SLA and KPI adherence and attainment, and variance reporting. We are seeking interest from MI Analysts, Reporting Analysts, Data Analysts or Business Analysts with a demonstrable track record of contact centre performa...
                      full job description
                      << previous | Displaying 1-25 of 51 results | next >>