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                      Business Analyst jobs in the Customer Support & Client Care category

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                      PACT are delighted to be supporting a fantastic brand who are looking for a Business Intelligence Analyst to join their highly successful team on a 12 month Fixed Term Contract. The ideal candidate will have a strong Analytical background with a good understanding of SSR and SQL. They will have strong Data Modelling skills in both Transactional and Multi-Dimensional Environments Duties Responsibil...
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                      Contact Centre Partners are delighted to be supporting a fantastic brand who are looking for a Business Improvement Analyst to join their forever expanding team. This is a great opportunity to join my clients Contact Centre Team as a Business Improvement Analyst. The ideal candidate will support, change and improve planning processes by providing expertise in process analysis, mapping, developing ...
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                      PACT are delighted to be supporting this instantly recognisable brand to source a Business Intelligence Analyst to join their team based in Bedfordshire. Reporting directly into the Business Intelligence Manager, you will be part of a team that supports and guides key stakeholders in the understanding of corporate data to enable meaningful business decisions. You will also be responsible for provi...
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                      Business Planning Analyst Glasgow - Salary to £34,000 plus excellent benefits package CCA Recruitment Group have been engaged by our large corporate client for the recruitment of an experienced Resource Planning Analyst based in the Glasgow area. This essential role will be responsible for the production of insight and intelligence via analytics on current performance which will enable operational...
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                      PACT are currently supporting this renowned global brand who require a highly skilled an experienced Forecasting & Scheduling Analyst to join a virtual team based in Birmingham. Reporting directly into the Head of Resource Planning you will be responsible for providing scheduling and forecasting of staffing with supporting analysis based on business forecasts. Making schedule change recommendation...
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                      Our client is a leading Contact Centre Outsourcer with a very Blue Chip client base. They are looking to add a Real Time Analyst to their existing Resource Planning team. Details of the role include the following: The Real Time Analyst will be working with and reporting directly to the Dialler Manager. They will be responsible for analysing, monitoring and reacting to real time staffing levels and...
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                      PACT are delighted to be supporting this instantly recognisable brand to source a Forecasting and Planning Analyst to join their Forecasting and Scheduling team based in East Midlands. Reporting directly into the Forecasting and Planning Manager you will be part of a team that supports and produces accurate forecasts that in turn generate resource requirements at the lowest cost and highest return...
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                      Graduate/Trainee/Junior IT Support Analyst - High Wycombe - Start your career in IT here Company Information Atos is a global leader in digital services and provides Cloud Computing, Software & Systems Integration, Big Data & Security solutions within multiple sectors. As part of our service offering to our clients we provide world class customer support solutions and as technology becomes more co...
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                      My client, a local not for profit housing association are looking for a permanent Planning Analyst to join their busy team. Reporting to the Programme Manager, you will join the Service Development team where you will play a crucial role in consolidating Programme and/or Project plans, which underpin the delivery of the Customer Service Portfolio, providing the Customer Service Senior Leadership t...
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                      KEY RESPONSIBLITIES: · Intraday monitoring of average speed of answer and agent adherence against schedules to maximise resource efficiency. · Management of daily off phone activity whilst working with Team Managers. · Understand and assist with the creation of Dialler campaign strategies. · Ensuring business SLA’s are at the forefront of any business/strategy decisions as well as being able to ju...
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                      LEAD MANAGEMENT INFORMATION ANALYST MAIN PURPOSE OF JOB To set-up and administrate the Management Information facilities of the company to clients, both external and internal and provide team leadership within the team. POSITION IN ORGANISATION • Reports to the MI Manager • Deputises for the MI Manager • Line manages MI Analysts • Liaises at all levels internally and externally SCOPE OF JOB • Reve...
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                      PACT are delighted to be supporting this instantly recognisable brand to source a Forecasting and Planning Analyst to join their Forecasting and Scheduling team based in East Midlands. Reporting directly into the Forecasting and Planning Manager you will be part of a team that supports and produces accurate forecasts that in turn generate resource requirements at the lowest cost and highest return...
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                      Virgin Media - Hook, South East/Southern, Rg27 9UP(1 day ago)
                      Managed Service Desk Analyst - Hook, Hampshire £23,000 plus bonus plus amazing benefits The world is changing. Businesses need to extend the reach of their networks, control costs and ensure their security, while adopting new ways of working. At Virgin Media Business, we help organisations of all sizes make the most of technology. As a result, we’ve become the biggest business-to-business Virgin b...
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                      PACT are currently supporting this leading FTSE100 business to attract and hire an experienced Senior BI Analyst to join their operations in central London. Reporting directly into the Analytic's Manager you will be responsible for utilising data to deliver insightful and actionable Business Intelligence to help drive performance to achieve business goals. Analyse data from every aspect of the bus...
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                      PACT are pleased to be supporting this well-established business that is looking for an experienced Resource Planning Analyst to join its contact centre operation. The Resource Planning Analyst will be responsible for effective forecasting, planning, scheduling and on the day management of the contact centre staff and activities. You will also share insight of contact centre performance and drive ...
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                      This fast growing and highly ambitious property investment company is looking for a Quality Assurance Analyst to join its dynamic team based in Sale, Manchester. The role involves undertaking quality monitoring of calls and emails and to assist with the continuous development of staff through the provision of accurate and timely feedback. Role and Responsibilities Listen objectively to designated ...
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                      ByBox Tech Services provide an extensive and bespoke range of field engineering support services, delivering high quality solutions to businesses 24 hours a day, 7 days a week. Our established partnership solution provides a seamless integration into our customers' ethos and processes, ensuring that ByBox Tech Services delivers exceptional field service levels. This is a hugely rewarding opportuni...
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                      Challenging and diverse career opportunity available for an experienced Resource Planning Analyst, with superb scheduling experience and stakeholder / relationship management skills. Our client is transforming they way they resource plan and optimise the use of resource; as such a new planning function is evolving to incorporate defined contact centre Resource Planning expertise. Alongside solid k...
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                      PACT are delighted to be supporting this global brand that are searching for a Forecasting Analyst to join its head office planning function. As a Forecasting Analyst you will ensure appropriate resourcing levels across the customer contact teams that meet customer demand by forecasting and scheduling resource and guiding operational managers to effectively deploy the schedule. Key Responsibilitie...
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                      OneFamily - Brighton, South East/Southern, BN12RL(2 days ago)
                      OneFamily is looking for two Customer Services Analysts to join the growing customer services (Technical Team) based in Brighton on a full-time permanent basis. The successful candidate will receive a salary of £23,800- £26,500 per annum. OneFamily is a modern mutual organisation, owned by its members and run for the benefit of our customers. We are an established financial services company with c...
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                      PACT are delighted to be supporting this instantly recognisable brand to source a Forecasting and Planning Analyst to join their Forecasting and Scheduling team based in East Midlands. Reporting directly into the Forecasting and Planning Manager you will be part of a team that supports and produces accurate forecasts that in turn generate resource requirements at the lowest cost and highest return...
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                      ByBox Tech Services provide an extensive and bespoke range of field engineering support services, delivering high quality solutions to businesses 24 hours a day, 7 days a week. Our established partnership solution provides a seamless integration into our customers' ethos and processes, ensuring that ByBox Tech Services delivers exceptional field service levels. This is a hugely rewarding opportuni...
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                      Job Title: Bureau Analyst-Energy Management-Customer Support-£18-21K-Surrey Division: Energy Management Services (EMS) Reports To: Bureau Manager Direct Reports: None Purpose To provide high quality analytical and investigative services to our customers and ensure all key performance indicators are followed. Responsibilities & Accountabilities Identify and investigate errors and anomalies in custo...
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                      Technical Support Analyst - Peterborough £19K-£25K - Salary will be dependent on level of experience and/or qualifications Mon-Fri Shift Options 08.00 -16.30 09.00 -17.30 10.00 -18.30 May also include Saturday (which is 09.00 - 17.30) but this will include overtime at time and a half Pushing back the frontiers of business, enabling deals, sparking big ideas, connecting great people – we do all tha...
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                      PACT are pleased to be supporting this well-established organisation that are looking for an experienced Real Time Analyst to join its busy contact centre operation. The Real Time Analyst will be responsible for making sure exceptional customer service is delivered to external customers through the excellent planning of the customer service agents. Key Responsibilities Managing operational staff t...
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