Business Analyst jobs in the Customer Support & Client Care category

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We’re recruiting for a Senior Forecasting & Planning Analyst with superb excel based forecast modelling experience and abilities gained within a contact centre or Back Office environment. The role is home based with a requirement to work at corporate HQ in the South West 2 days per week. The position requires applicants to have demonstrable experience of working within a contact centre or Back Off...
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Contact Centre Partners (CCP) is a specialist recruitment consultancy which provides permanent, temporary and interim staff within the customer contact market. We are pleased to be partnering with a leading outsourcer in West Yorkshire who have been market leaders for over 30 years. They are looking for a Senior Resource Planning Analyst to work within the Financial Services, Legal and Commercial ...
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Virtuoso IT is seeking an experienced Multilingual Support Analyst who can also converse at an intermediate level in French and/or German to join their rapidly growing team. The successful candidate will join our Customer Support Team who provide a single point of contact to our customers for IT related issues. Job Title: Multilingual Support Analyst Location: London Salary: £18,000 - £25,000 per ...
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Do you have a passion for supply chain processes ideally gained within the automotive industry? Cummins Emission Solutions in Darlington have an opportunity for a Supply Chain Analyst - Customer Order Management. You will be working as part of the Order Management Team, reporting to the Order Management Team Leader. You will be responsible for delivering high quality customer service to both exter...
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Competitive Salary & Benefits package, including 27 days’ holiday, pension, healthcare ReAssure are looking to recruit a dedicated Complaints Assistant Analyst to join the Regulatory Complaints team within the Product and Proposition function. The position will be based in Telford on a permanent basis. This vacancy represents an opportunity to join one of Telford’s largest employers, within an eve...
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We’re recruiting for a Senior Forecasting & Planning Analyst for a client based in Manchester The position requires applicants to have demonstrable experience of working within a contact centre Resource Planning function with a specific focus or experience in the production of Forecasts; ideal candidates will possess the ability to build excel based models (adopting erlang methodology) for demand/...
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Job Ref: DJPF1260 Job Title: Resource Planning Analyst – 12-month FTC Location Birmingham/West Midlands Salary: £25,000 Employment Type: 12-month FTC This is an exciting opportunity for a Resource Planning Analyst to join a newly created Resource Planning team. As the resource planning analyst you will plan and forecast rota schedules for 80 Client Service Advisors. You will be responsible for man...
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We’re looking for a contact centre Scheduling & Planning Analyst for a client based in Staffordshire Working in a small specialist Resource Planning Team, the Scheduling Analyst will support the creation, release and optimisation of staff schedules providing schedule analysis and recommendations to ensure service level targets are achieved. The role is visible and requires a confident and articula...
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Analyst, Customer Support (ICT) Competitive Salary + excellent benefits Hatfield Our International pharmaceutical client is looking for an experienced Analyst, Customer Support individual. This person will be responsible for delivering industry leading technical support services across EMEA to various divisions and subsidiaries. This includes ICT Helpdesk services, while complying with the applica...
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Senior MI & Reporting Analyst is required for a fast growth specialist MI and BI team operating in niche sector. The role is located in Wiltshire and will provide a 2 days per week home working option It’s essential that interested candidates display a demonstrable track record of MI / BI production with strong report creation and design skills; technically candidates will have advanced Excel skil...
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Contact Centre Partners (CCP) is a specialist recruitment consultancy which offers permanent, temporary and interim recruitment solutions to the customer contact market Currently, on behalf of one of our very well-established clients, we are on the lookout for an experienced Resource Planning Analyst to take ownership of their 60 FTE, inbound, multi-channel contact centre. This is a great opportun...
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Covance have an exciting opportunity for a Senior Rewards Analyst to join their growing team based in Maidenhead, Berkshire. Job Title: Senior Rewards Analyst Location: Maidenhead, Berkshire Salary: Competitive + Benefits COVANCE is a leading global drug development services company and we provide support to the Pharmaceutical and Biotechnology industries. Are you ready for the next step in your c...
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Job Ref: DJPF1264 Job Title: Reporting Analyst – HR Location: London Salary: £40,000 Employment Type: Permanent As a HR Data Analyst, you will assist in the support and development of the Strategic Workforce Planning models and support of members of the wider HR Reporting team. You will provide and take a lead in the development of a range of regular HR management information in a timely, accurate...
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Service Desk Technical Analyst A leading telecommunication organisation is looking for Service Desk Technical Analyst for a six month contract in Leeds in Arlington business park. This is paying up to £185 per day ( based on a LTD/ umbrella basis) Your key responsibilities include: Supporting Service Users Providing 2nd and 3rd line technical support Managing vendors and key stakeholders. Some 1st...
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Utilita - Hampshire, South East/Southern, so533qb(1 day ago)
About Us n 2018 Utilita won Best Smart Meter Experience and Best App in the uSwitch Awards. Utilita are one of the largest energy providers in Britain supplying gas and electricity predominantly to the pre-payment market. Utilita was established in 2003 with an aim to give customers a fairer deal, now supplying both customers and businesses. Utilita currently employs around 1,500 people across the...
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Contact Centre Partners (CCP) is a specialist recruitment consultancy which provides permanent, temporary and interim staff within the customer contact market. We are pleased to be partnering with a leading outsourcer in West Yorkshire who have been market leaders for over 30 years. They are looking for a Resource Planning Adviser to work within the Financial Services, Legal and Commercial area of...
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Produce World has an exciting opportunity for an Auditor to join the team based in Sutton Bridge. You will join us on a full time, fixed term basis to cover maternity leave and in return, you will receive a highly competitive salary plus excellent benefits (Life Assurance, Pension Scheme). The Produce World Group is a privately owned business which is customer and category focused. As one of the l...
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Incident Associate - 24/7 Support Birmingham Business Park, West Midlands Up to £25,000 + 15% Shift Allowance - 3 Month Contract (FTC) 24/7 Shift Pattern – 4 Days On, 4 Days Off / 4 Nights On, 4 Nights Off Our client is a global provider of technology systems and solutions across the entire insurance industry. They provide core technology solutions, distribution and trading capability, advanced an...
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