Business Analyst jobs in the Customer Support & Client Care category

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Job Ref: DJPF1206 Job Title: Senior Business Analyst – Contact Centre Change Location Midlands Salary: £45,000 + 10% Bonus and Benefits Employment Type: Permanent This is an excellent opportunity for a Senior Business Analyst to lead a Team of Business Analysts within the Change function. You will be establishing and maintaining excellent working relationships with clients and colleagues in order ...
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Job Ref: DJPF1206 Job Title: Senior Business Analyst – Contact Centre Change Location Midlands Salary: £45,000 + 10% Bonus and Benefits Employment Type: Permanent This is an excellent opportunity for a Senior Business Analyst to lead a Team of Business Analysts within the Change function. You will be establishing and maintaining excellent working relationships with clients and colleagues in order ...
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Has anyone ever told you that you are outstanding at what you do? We are looking for a fearless and talented Business Intelligence Analyst like you who can join our mission to be the best that the industry has to offer. We want you to bring your unique set of skills and experience to a special place where you can reach your true potential. Would you consider yourself an experienced Business Intell...
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My leading IT services client are looking for someone to work on-site at one of their clients. They require a Junior Integration Analyst to be based in Holywell. This is the opportunity to be at the forefront of the business, building strong relationships whilst providing technical support, deployment and maintenance on a variety of technical solutions to an array of customers in the region. As pa...
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Level 2 Support Analyst (Central Team) UK- London IQVIA - Background Around the world healthcare stakeholders are working to improve real-world patient outcomes through treatment innovations, provision and access to healthcare. IQVIA provides the information, technology and service solutions they need to drive new insights and approaches. With a global team of 50,000, we harness insights, commerci...
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Contact Centre Partners is pleased to be supporting this market leading business with its recruitment of a Resource Planning & Forecasting Analyst. In this role, you will be responsible for planning, forecasting and scheduling for a 100FTE, multi-channel, inbound and outbound contact centre. The main responsibilities of the role will be to manage adherence to forecasting, resource planning and rea...
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Job Ref: DJPF1202 Job Title: Service Desk Analyst Location Warwickshire Salary: £24,000 + Excellent Benefits Employment Type: Permanent As a 1st line Service Desk Analyst you will lead a team of Specialist planners to deliver industry aligned best practice with a Planning function. Deputising to the Head of Resource Planning you will help to deliver Strategy to become an award-winning Planning Fun...
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Job Ref: DJPF1203 Job Title: Resource Planning Analyst Location London Salary: £30,000 + Excellent Benefits Employment Type: Permanent As a Real-Time Analyst you will be part of a New Resource Planning Function and will be responsible for the intraday management of resources ensuring the correct number of agents are deployed within a multi-channel Contact Centre. The successful candidate will also...
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Job Title: Retail Service Desk Analyst Department: Retail Operations Team Location: Warrington, Head Office Reporting To: Service Desk Manager Hours: 40 per week Shift pattern Fully Flex (between 8am & 10pm) Overview Working as part of a busy, fast paced Helpdesk based at Warrington Head Office, this role focuses on providing excellent, professional support to the Betfred Retail Estate, assisting ...
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Market leading organisation with leading brand is seeking an experienced contact centre Real Time Analyst to join the broader Real Time and Resource Planning team. I’m seeking applications from Real Time Analysts with demonstrable experience of managing real time and on-day performance via the effective deployment of WFM tools, telephony platforms and ongoing interaction and engagement with the op...
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French or Spanish speaking Helpdesk Call Analyst This company is looking for a French or Spanish Helpdesk Call Analyst to support their retail and hospitality clients. You will be part of their busy Helpdesk team based at their Head Office in Nottingham. This is an award winning team supporting well known retail brands across Europe. The role will mainly be English speaking, but you will be called...
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My client is one of the major suppliers of technology software to the public sector and community services. The Bedford based team is looking for a customer focused Application Support Analyst to join them in providing operational support and service expertise to external customers and to the internal business. Full product training will be given - my client is looking for technical individuals wi...
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Commercial Data Analyst We are recruiting for a Commercial Data Analyst on behalf of our client based in Worksop. Duties and Responsibilities of a Commercial Data Analyst: To create and explore opportunities to grow our business within the customer, in line with category and customer strategies Produce daily/weekly/monthly/ ad-hoc reports for the business and customers Stock management Build stron...
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TPN Ltd - London, London (5 days ago)
Role:Operations Analyst Salary:£40,000 - £50,000 DOE Location: London The Opportunity Our client is on a charge to revolutionise payments within the financial services sector. In pursuit of technical perfection, they have developed a more efficient, transparent, data rich payment gateway designed to empower financial businesses to make informed decisions and advance business performance. Due to co...
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My client provides a unique information management solution to education establishments across the UK and due to the continued growth that they are currently experiencing, they are looking to appoint an additional member for their 2nd tier service desk support team. They provide Management Information Solutions for Schools and Local Authorities for over 22,000 schools nationwide. The Service Desk ...
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Market leading organisation with leading brand is seeking a Customer Insight Manager to lead a small specialist team to identify value and drive change via the production of consistent, quality, and actionable customer insight within the large-scale and growing multi-channel contact centre estate. They are creating a culture where the customer is at the centre of decision making processes aligned ...
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Market leading organisation with leading brand is seeking an MI Manager to lead a high performing team in the production and development of reporting solutions that supports the contact centre operation to deliver operational efficiencies, service delivery targets and enhanced data driven decision making. What Will You Be Challenged to Deliver? The MI Manager will; Own the data development and man...
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