Customer Service jobs in the Printing and Publishing industry

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As a Customer Service Advisor your responsibilities will include understanding the nature and priority of customer issues through effective questioning and listening skills, taking ownership for resolving queries and complaints raised by clients, monitoring the progress of 'open calls' and keeping the client infirmed of any developments, ensuring completion of jobs to customer expectations, prepar...
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As a Customer Service Advisor your responsibilities will include answering incoming telephone calls, dealing with queries and complaints, providing excellent customer service and other ad hoc related duties. The successful candidate will: Have previously worked within a telephone based customer service role (Essential) Have previously worked in a fast paced environment (Essential) Have a good tele...
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As a Customer Service Administrator, you will be working as part of a busy team, responsible for taking calls from clients, providing an excellent level of service. Duties will include, however are not limited to, liasising with clients over the telephone and via email, provide a broad range of information, carry out identification checks, keeping the database up to date and referring queries wher...
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This Customer Service / Helpdesk role will entail the following duties: Working on a busy helpdesk Some shift work Answering incoming calls Updating systems and data entry Complaint handling Organising schedules Contacting contractors and engineers Liaising with internal and external departments Our client is looking for an experience customer service officer with experience resolving issues and c...
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To work in a busy Call Centre environment providing a professional, world-class service to all customers with contract vehicles. As part of a team of Customer Service Advisors within the Vehicle Service Management function provide a high quality service to all customer facing activities to include all aspects of servicing, maintenance, vehicle repair booking, problem solving and customer support. ...
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As a Customer Service Manager, you will be responisble for managing a team of 18, responsible for driving the customer experience including root cause analysis, treating customers fairly and business rules suite. Duties will include, however are not limited to, taking responsibiltiy for hte csutomer journey, working with multiple international skakeholders, managing the governance structure thorug...
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As a customer service led business, this company rely on and are proud of their outstanding service reputation and require Customer Service Advisors to assist their customer with enquiries, resolve complaints and 'go the extra mile' Advisors are there to help when customers require answers to their queries and need some general information on their products and services. Candidate Requirements Hel...
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As a customer service led business, this company rely on and are proud of their outstanding service reputation and require a Customer Services Manager to lead by example and manage a small team. You will take responsibility for the smooth flow of orders through the business, from stock forecasting through to ensuring our distribution team hits our high standards of delivery & customer satisfaction...
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This is an on going temporary role for a minimum 12 weeks working for our client based in Norwich City Centre. Office based with hours Monday-Friday 9-5pm Involves dealing with customer enquiries via phone and e-mail relating to our clients printed products. assisting customers with any technical queries they may have. Good organisation skills Good telephone manner Good attention to detail Confide...
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Michael Page - Middlesex, South East/Southern(1 day ago)
Our client based in Staines has requirements for a fluent Swedish Speaking Customer Representative to join their established Customer Service Team. The successful candidate will join a highly motivated commercial team who work to the highest standards of customer excellence and service. You will be responsible for managing a defined set of customer accounts for a specific part of the business and ...
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Michael Page - Middlesex, South East/Southern(2 days ago)
Job Purpose To lead, motivate and monitor the team to ensure optimum performance. Assist the Customer Service team in managing the customer relationship regarding processing orders, enquiries, complaints and policies. Ensure all team members are fully trained and have adequate knowledge and skills to perform their duties and be able to offer their customer a 1st time resolution. Responsible for a ...
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The main duties of the role include: Providing excellent customer service over the phone Representing the brand and their products Registering products and guarantees Answering customer queries Occasional upselling of accessories and extended guarantees The ideal candidate will: Have customer experience, whether over the phone or face to face Be flexible with their working hours as this role invol...
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Michael Page - --Croydon, South East/Southern(1 day ago)
Oversee all aspects of the Client Care Centre across all our luxury retail divisions, including all customer enquiries and escalated issues. Full responsibility for the Management of the Team and the delivery of the Customer KPIs. Dealing with, personally and closing the higher level complaints. Maintain a strong business partnership with all our luxury divisions Set and deliver performance target...
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Michael Page - --Bracknell, South East/Southern(1 day ago)
As a German Customer Care Representative your duties will include: Liaising with the German and UK customer base to support with general enquiries and trouble shooting complaints. The maintenance of customer records, updating and amending the records as required. Validating customer credit requests and returns. Ensuring that all compliance and regulatory requirements are met. The successful German...
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Michael Page - --Bracknell, South East/Southern(1 day ago)
The successful Customer Care Director will be required to ensure the customer care team are able to provide a seamless and efficient service to current and potential customers. Your role will also involve: Using your existing resources, lead and develop the customer care team in allegiant with the regional organisation and capable of supporting the revenue objectives of the region. Managing activi...
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Head of Customer Support – Up to £75k + Benefits About the Company Our client is a market leading Business Information group with a strong international presence. About the role of Head of Customer Support Due to some internal re structuring they are looking to recruit for a Head of Customer Support to be based in their Central London office. You will be managing 4 Managers who will have upwards o...
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Our client is currently seeking a Dutch Speaking Customer Liaison Executive to join their expanding organisation based in Abingdon on a full time/permanent basis on a contract of 6 months. Activity Level Responsible for managing all aspects of customer service for a portfolio of customers, and handling queries and processing transactions relating to particular clients orders. Maintain an accurate ...
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This is an exciting opportunity for a flexible Customer Support Executive to join a a small but rapidly expanding company. It would be an ideal for a candidate with good customer service experience seeking a role in publishing. Focus initially will be on the provision of end-user support, and you will need to be able to develop working relationships with people at all levels. This means that excel...
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Certus Sales Recruitment - Crawley, South East/Southern, RH110(2 days ago)
Field Sales Executive – Stationery, Print and Managed Service Sales Surrey / Sussex 23-27k Base, 31-37k OTE + Car + Executive Benefits Our award winning client, A US based organisation with sales and operations in over 50 countries, has grown to become a true global leader in the office consumables market with a turnover that now exceeds $11 billion per annum. Due to continued growth throughout th...
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Archant - Worthing, South East/Southern, BN11 1UG(3 days ago)
We have a vacancy for a Part-Time Customer Services Administrator to join our existing support team in our Worthing office. This is a permanent role based on 20 hours per week. About the Role The role will include supporting the Sales Team, working to strict deadlines and ensuring company policy is adhered to. This will involve using the bespoke booking system, use of Excel for reports and analysi...
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As a Customer Satisfaction Analyst, you will be working as part of a busy team, responsible for providing administrative support. Duties will include, however are not limited to, creating client and internal reports, creating communications, writing reports, administrative support for bids and presentations, assisting with surveys and feedback leaflets. The successful candidate will: Have a strong...
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BUSINESS DEVELOPMENT EXECUTIVE / INTERNAL SALES CONSULTANT LOCATION: Scunthorpe, Grimsby, Doncaster, Hull SALARY AND BENEFITS: £18,000 - £25,000 Dependant on Experience + Benefits SUMMARY: This fast-growing market leading print and packaging business are at the forefront of technology and now need passionate and driven people to continue to grow the business . They are looking to recruit a commerc...
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The Company · Our client is a corrugated sheet plant business based in the West Midlands, with extremely competitive and high-quality machinery. · There is a real entrepreneurial flair throughout the business, and a commitment to keep the business growing. · There is also a growing willingness to elevate their game, with a restless drive to offer leading edge service to clients whilst buying very ...
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Archant - Worthing, South East/Southern, BN111UG(1 day ago)
An exciting opportunity is available for a hard working and organised individual to join the team in Worthing as a Marketing and Administration Apprentice. Archant publish a wide range of market leading publications and pride ourselves on the quality and the integrity of our people and their commitment to achieving our business aims. The apprentice will work primarily on the South East Titles and ...
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Rubicon People - Ringwood, South East/Southern, BH241AW(1 day ago)
GJ16161 Account Manager, Poole, £35,000 OTE An award winning, leading business solution provider is looking for an Account Manager to join their team. As one of the top 3 providers within their field this role will allow you to focus on developing new local business and growing your sales skills while also providing your clients with consistent high quality customer service. As Account Manager you...
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