Customer services contractor mortgage complaint handling jobs at Huntswood

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Huntswood are looking for complaint handlers with mortgage experience to join an exciting project in Barnwood, near Gloucester. Starting on a 3 month contract, the complaint handlers will be dealing with complaints from the bank's mortgage customers relating to an issue with their account of the service they have received. Role overview: Working within a fast paced environment, you will be reviewi...
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Huntswood has a number of financial services complaint handling opportunities available on a long-term contract in Central Reading. We are holding an assessment centre for suitable candidates in the middle of July, for these contract-based complaint handling roles. Rate: £135 to £145 per day Working hours: Monday to Friday, with an expectation to complete the productivity and quality targets set K...
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Huntswood - London, London (1 day ago)
Our client, an established Investment Management firm is seeking an experienced Client Services Analyst to investigate complaints relating to underperforming investment portfolios. You will be primarily expected to produce detailed response letters and meet with clients face to face to discuss their concerns and ensure they are satisfied with the outcome. Additional responsibilities: Maintaining a...
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Huntswood - London, London (1 day ago)
Our client, an established Investment Management firm is seeking an experienced Client Services Analyst to investigate complaints relating to underperforming investment portfolios. You will be primarily expected to produce detailed response letters and meet with clients face to face to discuss their concerns and ensure they are satisfied with the outcome. Additional responsibilities: Maintaining a...
full job description
Huntswood has a number of financial services complaint handling opportunities available on a long-term contract in Central Reading. We are holding an assessment centre for suitable candidates in the middle of July, for these contract-based complaint handling roles. Rate: £135 to £145 per day Working hours: Monday to Friday, with an expectation to complete the productivity and quality targets set K...
full job description
Huntswood has a number of financial services complaint handling opportunities available on a long-term contract in Central Reading. We are holding an assessment centre for suitable candidates in the middle of July, for these contract-based complaint handling roles. Rate: £135 to £145 per day Working hours: Monday to Friday, with an expectation to complete the productivity and quality targets set K...
full job description
Huntswood has a number of financial services complaint handling opportunities available on a long-term contract in Central Reading. We are holding an assessment centre for suitable candidates in the middle of July, for these contract-based complaint handling roles. Rate: £135 to £145 per day Working hours: Monday to Friday, with an expectation to complete the productivity and quality targets set K...
full job description
Huntswood has a number of financial services complaint handling opportunities available on a long-term contract in Central Reading. We are holding an assessment centre for suitable candidates in the middle of July, for these contract-based complaint handling roles. Rate: £135 to £145 per day Working hours: Monday to Friday, with an expectation to complete the productivity and quality targets set K...
full job description
Our client, an established Insurance Provider is currently seeking an Interim Head of Complaints. You will be tasked with managing approximately 100 FTE split across two locations within the UK. In addition to maintaining high levels of customer care, you will be responsible for recommending change to Senior Management in order to help reduce complaint volumes. Other responsibilities will include:...
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Our client, an established Insurance Provider is currently seeking an Interim Head of Complaints. You will be tasked with managing approximately 100 FTE split across two locations within the UK. In addition to maintaining high levels of customer care, you will be responsible for recommending change to Senior Management in order to help reduce complaint volumes. Other responsibilities will include:...
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Huntswood - Basingstoke, South East/Southern, RG291BY(5 days ago)
Our client, an established Insurance Provider is currently seeking an Interim Head of Complaints. You will be tasked with managing approximately 100 FTE split across two locations within the UK. In addition to maintaining high levels of customer care, you will be responsible for recommending change to Senior Management in order to help reduce complaint volumes. Other responsibilities will include:...
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Huntswood is looking for an experienced IT support professional to join a busy IT department on a 3 month contract. As an Escalation Technician you will be on the supporting Huntswood's staff, responding to IT incidents, user requests and problems in a speedy and courteous manner. Role Overview: Ensure that incidents and problems logged on Huntswood's call logging system are responded to quickly, ...
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Huntswood is looking for a First Line Support Technician to join its growing IT department. As a First Line Support Technician, you will be required to act as a '1st-responder' - a 1st point of contact for all requests logged with the Service Desk. Role Overview: Responded to all incidents and problems logged are quickly, professionally and courteously, whilst ensuring that calls are correctly pri...
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Huntswood is looking for an experienced IT support professional to join a busy IT department on a 3 month contract. As an Escalation Technician you will be on the supporting Huntswood's staff, responding to IT incidents, user requests and problems in a speedy and courteous manner. Role Overview: Ensure that incidents and problems logged on Huntswood's call logging system are responded to quickly, ...
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Huntswood is looking for a Service Desk Technician to join its growing IT department. As a Service Desk Technician, you will be required to act as a 'first-responder' - a first point of contact for all requests logged with the Service Desk. Role Overview: Responded to all incidents and problems logged are quickly, professionally and courteously, whilst ensuring that calls are correctly prioritised...
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Our client, a financial advice network are seeking a Training & Competence Manager to cover Scotland and ensure T&C scheme requirements are fulfilled and to ensure the monitoring of firms and advisers is conducted at the right levels. Your key duties would be to: Carry out visits and competence assessments on pre-joining firms to test that their professionalism and knowledge are at the right level...
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Our client, a leading building society is looking for a Collection Supplier & Industry Liaison Manager to join their mortgage collections team. Your key duties would be to: Lead the development of the Collections Supplier performance framework in partnership with Supplier Management function, Compliance and Legal teams Agree risk thresholds and tolerances with key internal stakeholders Agree perfo...
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Head of Infrastructure Operations Huntswood is looking for an experienced Head of Infrastructure Operations to join its growing IT department. As Head of Infrastructure Operations, you will be responsible for all IT infrastructure services and operations, including network, telephony, security, servers, storage and databases. Role Overview: Responsibility for IT infrastructure services and operati...
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Huntswood is looking for a Senior Escalation Technician to join a growing IT department. As a Senior Escalation Technician you will be required to drive 'back of house' technology to deliver customer solutions and service satisfaction, as well as supervising the Escalation Technicians for the 'front of house' technology and corporate systems. Role Overview: To lead a group of Escalation Technician...
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Huntswood is looking for a Senior Escalation Technician to join a growing IT department. As a Senior Escalation Technician you will be required to drive 'back of house' technology to deliver customer solutions and service satisfaction, as well as supervising the Escalation Technicians for the 'front of house' technology and corporate systems. Role Overview: To lead a group of Escalation Technician...
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Desktop Supervisor Huntswood is looking for an experienced Desktop Supervisor to join its growing IT department. As a Desktop Supervisor you will be responsible to manage the 'front of house' technology and corporate systems. You will be required to drive 'back of house' technology to deliver customer solutions and service satisfaction. Role Overview: To resolve outstanding incidents, problems and...
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Our client is currently seeking an Interim Quality Assurance Lead to oversee the activity of multiple QA teams split across two sites in the North West. You will be responsible for the delivery and execution of the Quality Assurance Framework and will work collaboratively with key leaders across the organisation to drive continuous improvements to the customer journey. Main duties: Provide indepen...
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Our client is currently seeking an Interim Quality Assurance Lead to oversee the activity of multiple QA teams split across two sites in the North West. You will be responsible for the delivery and execution of the Quality Assurance Framework and will work collaboratively with key leaders across the organisation to drive continuous improvements to the customer journey. Main duties: Provide indepen...
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A key life and pensions client is looking for a team of exceptional Team Managers to support their business as usual processes on an interim basis. This is a 9 month contract with a potential to extend. Role overview: Working within a customer-centric and outcome-focused telephony environment, you will be overseeing a team providing non-advised technical information relevant to pension customers a...
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A key life and pensions client is looking for a team of exceptional Team Managers to support their business as usual processes on an interim basis. This is a 9 month contract with a potential to extend. Role overview: Working within a customer-centric and outcome-focused telephony environment, you will be overseeing a team providing non-advised technical information relevant to pension customers a...
full job description
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