Jobs at Douglas Jackson Limited

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Ref: DJAD1034 Role: Project Manager Location: Nottingham Salary: £50k A market leader in financial services is looking to add a Project Manager to their Change and Transformation team based in their busy contact centre environment. You will be joining at a very exciting time as the business is going through a huge period of transformation. Duties of the role include: • To support the delivery of e...
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Ref: DJRL1002 Role: Trainer Location: Kent Salary: £32k plus bonus and exceptional benefits One of the UK’s leading and most ambitious housing associations are looking to recruit a Trainer for their office in Kent. This is a truly unique opportunity to join a company whose future plans and vision is remarkable. The successful candidate will be really focused on improving the knowledge and skills o...
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Job Ref: DJJM1156 Job Title: Contact Centre Manager (Web Chat) Job Location: Midlands Salary: Up to £50,000+ bens Reporting to the Customer Service Director, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in a cultural transformation and service delivery across the business. Some of the respons...
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Job Ref: DJPF1171 Role: Senior Data Analyst Location: Warwick Salary: up to £30,000 + benefits My client is looking for a Senior Data Analyst to support their Customer Service function. The successful candidate will perform analysis to create specifications and quality assure analysis which will provide Strategic Insights to facilitate the delivery of world class customer service. What will you be...
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Job Ref: DJPF1172 Role: Data Analyst – 6 month contract Location: Warwick Salary: up to £27,000 + benefits My client is looking for a Data Analyst to support their Customer Service function. The successful candidate will perform analysis to create specifications and quality assure analysis which will provide Strategic Insights to facilitate the delivery of world class customer service. What will y...
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Ref: DJKG1225 Job Title: Customer Service Manager Location: London Salary £35k to £40k My client is looking for an exceptional Customer Service Manager to manage a team of around 20 agents. They are looking for someone that is energetic and passionate about leading and developing the team. The Role You will manage a small customer service team within the FMCG space. This role sits as part of the c...
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Douglas Jackson Limited - Basingstoke, South East/Southern(17 hours ago)
Job Ref: DJPF1170 Role: Business Analyst – IT focused Location: Basingstoke Salary: up to £50,000 My client is looking for a Business Analyst to support the company with their business change. The successful candidate will have experience managing change in the development and implementation of new products and IT Change enhancements. What will you be doing? • UAT and Regression testing including ...
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Ref: DJAD1046 Role: Head of Complaints Location: Midlands but travel to other sites is required. Salary: £70k & other benefits A leading financial services company are looking for a Head of Complaints to join them on their journey to customer excellence. The Head of Complaints will be responsible for overall management and responsibility of Complaints across several operational sites within the Co...
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Ref: DJKG1205a Job Title: Senior Customer Service Operations Manager Location: Harlow Salary £75k to £80k An exciting new position has become available for a Senior Customer Service Operations Manager, working for a well-established organisation. You will report to the Operations Director and have 2 direct reports and lead and manage a contact centre team of 150fte. The Role This is a pivotal role...
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Job Ref: DJKG1224 Job Title: Customer Service Manager (Nights) Location: London Salary: £50k to £55k We have an opportunity to work for a high profile company within the travel and leisure industry. They are looking for a dynamic, energetic Customer Service Manager to join and lead the Cambridge team. The Role: To manage a busy, multi-skilled and multi-lingual contact centre that operates within t...
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Job Ref: DJPF1166 Role: Implementation Consultant (Contact Centre Technology) Location: South East with UK Travel Salary: £32,500 This is an exciting role for someone who has a passion for Contact Centre Technology and wants to work for one of the fastest growing Technology organisations in the UK. The successful candidate will deliver outstanding client solutions. Your role will include scoping c...
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Job Ref: DJPF1165 Role: Scheduler – Field Based Planning Location: Warwick Salary: £21,000 My client is looking for a Scheduler to work within their operation support team. The successful candidate will be responsible for effectively scheduling the engineers diaries daily, including setting up and ordering parts for further visits when required. You will be working in a team of planners to ensure ...
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Job Ref: DJPF1168 Role: Forecasting Analyst Location: Swindon Salary: up to £32,000 My client is looking for a Forecasting Analyst to work within their resource planning team. The successful candidate will have experience with building capacity plans and budgets. The role is based multi-channel contact centre operation. What will you be doing? • Short and long-term capacity planning • Lead and dev...
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Job Ref: DJPF1146 Role: Resource Planning Manager Location: Dundee We are looking for an experience Resource Planning Manager to oversee the Workforce Management System and Forecasts within a multi-site and multi-skilled contact centre. you will be responsible for your team of skilled analysts working across Forecasting and Scheduling. Key Responsibilities • Accurate delivery of forecasting and re...
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Ref: DJAD1045 Role: PMO Manager IT Location: Leicester Salary: £55k + benefits A leading financial services business based in the East Midlands is looking for a PMO Manager to join their Change function. The role of IT Project Management Office (PMO) Manager develops and maintains the standards and processes for the delivery of all IT projects from pre-initiation through to implementation, ensurin...
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Douglas Jackson Limited - Maidstone, South East/Southern(3 days ago)
Job Ref: DJKG1222 Job Title: Customer Operations Manager Location: Kent Salary: £59k to £66k (plus bonus and company benefits) This is a fantastic opportunity for an experienced Customer Operations Manager to steer the needs of the customer with the needs of the business, delivering an agile and flexible way of treating each customer as an individual. The Role The main responsibility is to demonst...
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