Customer Support & Client Care category jobs at Douglas Jackson Limited

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Job Ref: DJKG1237 Job Title: Customer Relations Leader Location: London Salary: £20k to £25k (plus car allowance) My client is looking for an outstanding Customer Relations Leader to join their team that can build relationships with new and existing clients within a supply chain setting. The Role You will report to a Customer Relations Manager and the main responsibility is to ensure that the clie...
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Job Ref: DJKG1234 Job Title: Customer Support Operations Manager Location: Stoke Salary: £40k to 50k My client is an innovative and forward thinking company that thrives on its success through their customers and employees. The Role: This role is to put the customer at the heart of everything you do and to focus on customer engagement and experience whilst developing the team and the business. Key...
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Ref: DJKG1205a Job Title: Senior Customer Service Operations Manager Location: Harlow Salary £75k to £80k An exciting new position has become available for a Senior Customer Service Operations Manager, working for a well-established organisation. You will report to the Operations Director and have 2 direct reports and lead and manage a contact centre team of 150fte. The Role This is a pivotal role...
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Ref: DJRL1017 Role: Communications Team Leader – 12 month FTC Location: London Salary: Circa £40,000 and benefits An excellent opportunity has arisen within a well established company based in London who are looking to recruit a Communications Team Leader for their Communications and Policy department. The team provide an in-house PR, brand and marketing function, delivering communications strateg...
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Ref: DJRL1016 Position: Recruitment Consultant Location: Lichfield, Staffordshire – Midlands We have a fantastic opportunity working across an established and new account base to develop relationships and offer recruitment solutions for senior and mid management hires in Operations, Service, Sales, Strategy and Experience roles, as well as skilled practitioners within CRM insight and analytics. Re...
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Douglas Jackson Limited - Maidstone, South East/Southern(1 day ago)
Job Ref: DJMA1757 Job Title: Senior Team Leader Location: Kent Salary: £30-35,000 plus bonus bens Opportunity for an experienced Team Leader/Team Manager to take responsibility for a multi-channel and administration focussed customer contact operation. The organisation offers a friendly, fun and positive environment, where personal development is encouraged. You will work with the senior managemen...
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Job Ref: DJJM1172 Job Title: Contact Centre Manager Job Location: Midlands Salary: £40k + Benefits Reporting to the Operations Director, this role is with an exciting, expanding organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business. Some of the responsibilities will include: • To ensure first-cl...
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Job Ref: DJJM1173 Job Title: Contact Centre Manager (Collections) Job Location: Midlands Salary – up to £35,000 + bens Reporting to the Director of Operations, this collections role is with an exciting and expanding company operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business. Some of the responsibilities w...
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Ref: DJJM1169 Title: Project Manager – Product and Proposition Salary: £40k – £50k Location: Scotland This position is for an experienced Project Manager who has taken on new product ownership and proposition, it is operating within an organisation undergoing a major customer engagement programme! Some responsibilities for the role will include: • Support the execution and delivery of the corporat...
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Job Ref: DJJM1168 Job Title: Head of Metering & Billing Job Location: Scotland Salary – up to £75,000 + Bens This role is within an exciting and expanding company within a high growth and competitive market sector. The post-holder will lead the metering and billings function and ultimately the on-going success of a metering and billing function, effectively delivering robust and compliant billings...
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Job Ref: DJPF1190 Role: IVR / ACD Telephony Developer Location: Stockport Salary: Up to £48,000 plus benefits My client is looking for an experienced IVR/ACD Telephony Developer to manage customer communication services for their Contact Centres. As the technical lead you will provide and facilitate the interface between prospective customers, members and telephone-based staff. Utilising advanced ...
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Job Ref: DJMA1758 Job Title: Senior Customer Experience Manager Location: South East/Anglia Salary: circa £60-70k A customer focused organisation going through a period of extensive change is looking for a Senior Customer Experience Manager to lead and develop the Customer Strategy, Insight and Customer Service proposition to drive improvements in customer engagement and delivery. An overview of t...
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Douglas Jackson Limited - Brighton, South East/Southern(3 days ago)
Ref: DJRL1004a Role: Team Leader Location: Brighton Salary: Competitive Salary + Benefits A market leading financial services company are looking for an experienced Team Leader to join their leading contact centre. The successful candidate will be really focused on leadership and developing their team to engage them and promote a customer first attitude. You will report into the Operations Manager...
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Ref: DJKG1235 Job Title: Contact Centre Manager Location: South East Salary £30k to £40k Opportunity to join a well-established progressive company as a Contact Centre Manager This is very much operationally led and you will report into the Chief Operating Officer with the main responsibility to oversee the daily operations of the contact centre. The Role: This role will involve managing workload ...
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Ref: DJKG1235 Job Title: Contact Centre Manager Location: South East Salary £30k to £40k Opportunity to join a well-established progressive company as a Contact Centre Manager This is very much operationally led and you will report into the Chief Operating Officer with the main responsibility to oversee the daily operations of the contact centre. The Role: This role will involve managing workload ...
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Ref: DJKG1235a Job Title: Contact Centre Manager Location: Essex Opportunity to join a well-established progressive company as a Contact Centre Manager This is very much operationally led and you will report into the Chief Operating Officer with the main responsibility to oversee the daily operations of the contact centre. The Role: This role will involve managing workload and resource planning al...
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Job Ref: DJPF1191 Role: Consumer Insight Analyst Location: London Salary: up to £55,000 + Benefits My client is looking for an experienced Consumer Insight Analyst to provide specialist consumer market research support to the Consumer Insight Team and the rest of the business. The job will include project and programme management of research studies and consultancy for a wide range of needs and is...
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Job Ref: DJAD1057 Job Role: Content Marketing Executive Location: London Salary: £35,000 The Role A rapidly growing financial services organisation are looking for a confident and creative writer who can impress and draw in consumers with content that makes them want to become a customer of the business. They need someone motivated to grow sales through organic channels, ensure the business is usi...
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Ref: DJKG1236 Job Title: Contact Centre Manager (3 month contract) Location: Greater London area Day Rate: £400 to £500 3 MONTH CONTRACT Opportunity to join a well-established, fun and progressive company for a 3 month contract as a Contact Centre Manager. The Role: My client are looking for an experienced Contact Centre Manager to support the Contact Centre for a 3 month contract. You will need t...
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Douglas Jackson Limited - Horsham, South East/Southern(4 days ago)
Ref: DJAD1056 Role: Head of Customer Experience and Insight Salary: £60k Location: West Sussex A customer focused organisation going through a period of extensive change is looking for a Head of Customer Experience and Insight to join the senior management team. An overview of the role and responsibilities are below: • Contribute to the successful delivery of the Corporate Strategy, group Value an...
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Ref: DJAD1054 Role: Customer Journey Lead Location: London Salary: £35,000 A rapidly growing organisation are looking for a Customer Journey Lead to join their Customer Experience team during a period of real excitement. Key Responsibilities • Act as the voice of the customer; gather objective, human insight to inform decisions which often involve balancing competing interests. This could include ...
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Ref: DJAD1053 Role: Team Manager – Contact Centre Location: Bristol Salary: £32,000 + bonus A market leading service organisation are currently looking to recruit experienced Team Managers to lead a team of multi skilled specialists in their Sales & Service Contact Centre. Your team will work across inbound and outbound channels in order to achieve exceptional levels of performance and behaviours....
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Job Ref: DJAD1055 Job Title: International Sales & Marketing Director Location: London Salary: to £100,000 with uncapped OTE (130k OTE expected) This is a fantastic opportunity to join an ambitious luxury brand and business for an experienced, international Sales Director and leader. Working with the founding directors of the business, you will lead a team of field and internal sales professionals...
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Job Ref: DJPF1188 Role: Field Based Planning Manager Location: Warwick Salary: up to £50,000 + Car and benefits My client is looking for an experienced planning manager to lead a team of Planners to coordinate engineer servicing and breakdown activities throughout the UK. As Planning Manager you will coordinate and manage the activities of circa 230 engineers, maximising their effectiveness and de...
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Job Ref: DJJM1161 Job Title: Campaign Executive (Marketing) Location: South Yorkshire Salary: Up to £25 - 30k salary + bens An exciting opportunity for a Campaign Executive has presented itself, to work within an organisation undergoing a major Marketing and communications change programme! Some responsibilities for the role will include: • Support the execution and delivery of corporate marketing...
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