Customer Support & Client Care category jobs at Douglas Jackson Limited

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Job Reference: DJJM1185 Job Title: Collections Team Manager – Customer Service Team Manager – Contact Centre Team Manager: Call Centre Team Manager Location: London – South East Salary: £30k – £35k Employment Type: Permanent An opportunity for an experienced Collections Team Manager – Customer Service Team Manager – Contact Centre Team Manager – Call Centre Team Manager to take responsibility for ...
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Ref: DJKG1254 Job Title: Contact Centre Sales Manager (Outbound) Location: Hertfordshire and the Greater London area Salary/OTE: £60k to £70k plus car allowance with generous bonus and benefits Employment Type: Permanent This is a fantastic opportunity for an experienced Outbound Contact Centre Sales Manager to join an outstanding market leading organisation within a service environment. This is a...
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Job Ref: DJPF1223 Job Title: Customer Insight Manager Location: Nottingham, East Midlands Salary: £35,000 Plus generous holiday allowance and pension, Flexible Working Employment Type: Permanent As the Customer Insight Manager, you will have responsibility for further developing a successful and established business insight team. The Insight department was set up four and a half years ago and has ...
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Job Ref: DJMA1773 Job Title: Head of Customer Engagement Location: South East – Central London Salary: £75,000 base salary with 15% bonus and bens. Contract Type: Permanent Working for a globally recognised retail brand and business, this is a key and strategic role working with global and regional stakeholders to own, lead and improve customer engagement, consumer sales, loyalty and brand advocac...
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Job Ref: DJMA1772 Job Title: Customer Success Manager Location: South East – Central London Salary: £50,000 base salary dependent on candidate plus 10% bonus Contract Type: Permanent This is a newly created position to join a high growth, award winning, software and technology provider to large organisations across the Finance, Telco and Utilities markets. The business is a developing, fast growth...
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Job Ref: DJMA1774 Job Title: Customer Relations Manager Location: South East – Bedfordshire/Buckinghamshire/Northampton shire/Northern Home Counties Salary: £45-55,000 base salary dependent on candidate and bens Contract Type: Permanent This is an opportunity for a Customer Relations Manager to lead and develop a number of teams across quality, complaints and customer relations team. The Customer ...
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Job Ref: DJMA1777 Job Title: Customer Experience Manager (Customer Joining Manager) Location: South East – Bedfordshire/Buckinghamshire/Northampton shire/Northern Home Counties Salary: £45-55,000 base salary dependent on candidate plus bens Contract Type: Permanent This is a newly created position to join a fast growing, regulated business, as they look to continually develop their customer journe...
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Ref: DJKG1256 Job Title: Business Development Manager – UK – Field Based Location: London (weekly commute) Salary/OTE: £40k to 45K with OTE up to £60k plus generous benefits Employment Type: Permanent This is a fantastic opportunity for an experienced field-based Business Development Manager to work alongside other members of the sales team and internal and external stakeholders. As a Business Dev...
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Job Ref: DJPF1226 Job Title: Operational Support Director Location North West Salary: £100,000 Employment Type: Permanent Working for a fast growing organisation the Operational Support Director will play a pivotal role in shaping and delivering the overall operations plan whilst harnessing technology as an enabler to deliver people, customer and commercial benefits. The role holder will be respon...
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Job Ref: DJJM1183 Job Title: Client Onboarding Specialist Location: London – Greater London – South East Salary: £25,000 – 30,000 plus bens Job Type: Permanent An opportunity for an experienced Client Onboarding Specialist to take responsibility for onboarding new clients to a business to business function within a multi-channel, digitally aligned and rapidly growing customer contact operation. Th...
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Job Ref: DJPF1222 Job Title: Resource Planning Manager Location: East Midlands, Northamptonshire, Cambridgeshire Salary: £45,000 Employment Type: 12 Month FTC This is a 12 month FTC for an experienced Resource Planning Manager to manage a team of Analysts to deliver end to end Resource Planning within a multi-channel Contact Centre operation. Some of the Responsibilities include: •Leading the team...
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Job Ref: DJMA1779 Job Title: Digital Engagement Manager/Consumer Engagement Manager Location: Central London, South East Salary: £60 - 65,000 base salary dependent on candidate plus bens Contract Type: Permanent Working for a leading retail brand, this senior consumer engagement manager will take responsibility for defining and implementing digital and social engagement which will drive acquisitio...
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Job Ref: DJPF1203 Job Title: Resource Planning Analyst Location London Salary: £30,000 + Excellent Benefits Employment Type: Permanent As a Real-Time Analyst you will be part of a New Resource Planning Function and will be responsible for the intraday management of resources ensuring the correct number of agents are deployed within a multi-channel Contact Centre. The successful candidate will also...
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Job Ref: DJPF1221 Job Title: Resource Planning Manager Location: Edinburgh, Scotland Salary: up to £45,000 + 20% Bonus plus Excellent Benefits Employment Type: Permanent My client is looking an experienced Resource Planning Manager to work within their Multi-channel Contact Centre. As Resource Planning Manager you will manage the operational demand and staffing plan that ensures customer service l...
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Job Ref: DJAD1070 Job Title: Account Director Location Glasgow Salary: £90k package + uncapped bonus Employment Type: Permanent As Account Director, you are fully accountable for the profitability and successful long-term development of their nominated campaigns plus identification and development of new opportunities. Working tactically and strategically with your clients you will be responsible ...
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Job Ref: DJAD1069 Job Title: Vendor Manager Location London, Greater London, South East Salary: £60k + £5k allowance Employment Type: Permanent A globally recognised brand is looking for a Vendor Manager to join their CX team. The role will involve leading the vendor/ strategic partnership with the outsourced centres. This role is key in balancing commercials but ensuring best in class CX is deliv...
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Job Ref: DJMA1778 Job Title: Sales Executive (SAAS) Business Development Manager Location: South East, London, UK Salary: £65-85,000 base dep on candidate with 65k uncapped OTE. Contract Type: Permanent There are three roles. 1 x UK Sales Professional 1 x German Sales Exec – can be based in Germany or UK 1 x Spanish speaker Sales can be based in Spain or UK 1 x French speaker Sales Exec This is a ...
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Job Ref: DJMA1778a Job Title: Sales Executive (SAAS) Business Development Manager (FRENCH SPEAKING) Location: South East, London, UK Salary: £65-85,000 base dep on candidate with 65k uncapped OTE. Contract Type: Permanent There are three roles. 1 x UK Sales Professional 1 x German Sales Exec – can be based in Germany or UK 1 x Spanish speaker Sales can be based in Spain or UK 1 x French speaker Sa...
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Job Ref: DJMA1778b Job Title: Sales Executive (SAAS) Business Development Manager (GERMAN SPEAKING) Location: South East, London, UK, or could be based in GERMANY Salary: £65-85,000 base dep on candidate with 65k uncapped OTE. Contract Type: Permanent There are three roles. 1 x UK Sales Professional 1 x German Sales Exec – can be based in Germany or UK 1 x Spanish speaker Sales can be based in Spa...
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Job Ref: DJMA1778c Job Title: Sales Executive (SAAS) Business Development Manager (SPANISH SPEAKING) Location: South East, London, UK, or could be based in SPAIN Salary: £65-85,000 base dep on candidate with 65k uncapped OTE. Contract Type: Permanent There are three roles. 1 x UK Sales Professional 1 x German Sales Exec – can be based in Germany or UK 1 x Spanish speaker Sales can be based in Spai...
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Ref: DJRL1037 Role: Asset Manager Type: FTC until April 2020 Location: Northampton, Northamptonshire, East Midlands Salary: Up to £47,500 + Benefits Our client is looking to recruit a dynamic and innovative corporate Asset Manager to lead and advise as part of a new team delivering major multi £million development projects and enterprise support in Northampton. The Asset Manager will provide a hig...
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Ref: DJRL1038 Role: Customer Services / Sales Manager Location: West London, Greater London, South East Type: Permanent Salary: Circa £50,000 + Benefits A rapidly growing fast paced company are looking to recruit a Customer Services / Sales Manager for their office in West London. This is an exciting new opportunity to join a fantastic new team. You will be responsible for developing objectives fo...
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Job Ref: DJJM1183 Job Title: Senior Project Manager – Project Manager - Customer Project Manager (12 Month Fixed Term) Location: Birmingham – Midlands Salary: £50,000 plus bens Job Type: Contract An opportunity for an experienced Project Manager to take responsibility for a multi-channel, digitally aligned Customer, change and transformation project managing a number of different strands within a ...
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Job Ref: DJMA1175a Job Title: People Operations Manager – HR Manager - Employee Engagement Manager – Employee Experience Manager Location: London – Greater London – South East Salary: £40-50,000 plus bens Job Type: Permanent An opportunity for a People Operations Manager – HR Manager - Employee Engagement Manager – Employee Experience Manager to take responsibility for culture and engagement for a...
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Job Ref: DJJM1181 Job Title: Customer Service Manager – Contact Centre Manager – Call Centre Manager (Evenings) Location: London – Greater London – South East Salary: £40-50,000 plus bens Job Type: Permanent An opportunity for an experienced Customer Service Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer contact operation. The Customer Service Ma...
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