Printing and Publishing industry jobs in Wales

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As Contact Centre Manager your duties will include: Ensuring all calls are answered within SLAs Taking an active lead in the development and growth of the contact centre Leading all recruitment for the department Creating a UK 'centre of excellence' in the South Wales site Conducting 1:2:1 appraisals Attending and leading training workshops To be considered for this role you will: Have previously ...
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As Quality Assurance Manager your duties will include: Improving Customer Experience and ensuring that we measure and meet regulatory requirements Ensuring TCF policies are adhered to Responsibility for identifying business improvements which may drive revenue Monitoring and advising on customer service performance Manage change within the department Assessing compliance and internal processes To ...
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