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                        Jobs at Lowell Group in Yorkshire

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                        We are looking for a strong, personable, and determined Head of Collections to help shape and deliver the company change agenda, working to optimise collections and service channels across all communication avenues. What will you be doing? As Head of Collections you will hold responsibility for Debt Purchase Collections targets, maintaining a customer centric culture that supports and empowers tea...
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                        IT Testing / Release Manager (Test Lead) Lowell Group About Lowell As one of the UK's leading and most respected credit management companies, we believe in the importance of good relationships. Whether that's with our customers or our people. We want to listen to and understand our customers, not judge them, so that we can find the most affordable and fair ways to help them pay off their debts. Fa...
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                        What will you be doing? As a Client Services Specialist you will ensure that a high level of post-sale service is provided to our client and internal customers, so you'll be an excellent communicator with top team working skills. Liaising with clients to resolve disputes, queries, requests for information and other queries will be a huge part of your role; you'll also review and identify accounts ...
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                        Responsibilities Administration of incoming complaints; registering on the system, submitting client queries and document requests to support complaint investigations. Sending best proactive and regulatory holding letters Taking appropriate actions on accounts to ensure that when a Customer Relations Officer is allocated the complaint, all the information required to resolve the complaint has alre...
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                        Main purpose of job: Lead and motivate colleagues to ensure satisfactory achievements of targets and standards through compliant and timely actions and behaviors. Ensure the Group's goals and expectations are communicated effectively to all colleagues, ensuring employee engagement. Responsible for coaching and mentoring individual team members, setting personal development plans and actively manag...
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                        Main purpose of job Key responsibilities and accountabilities: Accountable for: Developing an understanding of enhanced customer experience and assist in root cause analysis. Possessing the ability to recognise complaints and refer such accounts to the complaints handling team as required. Demonstration of a good all-round knowledge of computer systems. Responsible for: Responding to customer comm...
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                        Key responsibilities Working closely with the business stakeholders to provide strategic and operational HR Business Partner support to operations. To develop and cultivate key relationships with the business and be seen as the main contact for HR expertise in support of the operational business strategy. Providing advice and guidance to the business stakeholders to ensure there is an appropriate ...
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                        As a Progress Developer you'll work closely with the Development, QA, Release Management and Infrastructure teams to produce high quality solutions within time and budget from our Leeds office, so you'll have effective communication skills and work well to deadlines. You'll also produce Design and Functional specifications as needed for technical documentation, and ensure that development standard...
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                        Purpose of the role: Day to day management of the OpenEdge databases Install, maintain and administer mission-critical, leading-edge OpenEdge databases Database design & architecture Operational knowledge of database backups / replication Experience in Database Dump and Load and OpenEdge version upgrades Experience in code deployment, compilation and trouble shooting of issues relating to it. Prov...
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                        KEY RESPONSIBILITIES Day-to-day people management of BI Delivery Analysts Coaching and monitoring of analysts against setting of individual objectives and goals Manage day-to-day workloads and priorities with regular communication to stakeholders Working closely with senior management in order to present technical BI findings Own and be responsible for the delivery of BAU reporting within Business...
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                        System Test Analyst Lowell Group About Lowell As one of the UK's leading and most respected credit management companies, we believe in the importance of good relationships. Whether that's with our customers or our people. We want to listen to and understand our customers, not judge them, so that we can find the most affordable and fair ways to help them pay off their debts. Fairness runs through e...
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                        The Client Services Manager is responsible for the Client Services team's performance, including forward planning, adherence to service levels, achievement of KPIs and for the effective leadership and engagement of front line staff. Responsible for delivering sustained operational efficiency, performance to strict key performance indicators and adherence to policy and regulatory requirement, while...
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                        Main purpose of job Key responsibilities and accountabilities: Accountable for: All communications must be dealt with in an articulate, professional and polite manner in accordance with FCA, CSA, debt collection guidlines, the lending code and other such industry code of practice, including in house policies and procedures. Have the ability to recognise complaints and refer such accounts to the co...
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                        Main purpose of job: The Customer Contact Centre Manager is responsible for the leadership and engagement of the teams of agents through the effective management of Managers and Team Leaders. The role holder will be responsible for operational efficiency, maintaining of strict key performance indicators and adherence to policy and regulatory requirement. Creates a positive working environment in w...
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                        At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we've been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we're one of the UK's leading debt management co...
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                        Main purpose of job To undertake and provide quality scoring, working closely with designated team leaders to promote continuous improvement in call quality. Provide analysis based on the quality results across the Operations area. Carry out additional reviews, as required, on calls to ensure that processes and procedures are being followed. Key responsibilities Adhere to all Quality Assurance pro...
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                        What will you be doing? As a Client Services Specialist you will ensure that a high level of post-sale service is provided to our client and internal customers, so you'll be an excellent communicator with top team working skills. Liaising with clients to resolve disputes, queries, requests for information and other queries will be a huge part of your role; you'll also review and identify accounts ...
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                        Main purpose of job: Key responsibilities and accountabilities: Accountable for: Setting the overall Customer Management strategy to enable the business to meet its goals. Motivating and leading agents through Managers / Team Leaders to ensure strict adherence of Key Performance Indicators and Service Level Agreements, while proactively managing performance and taking appropriate action to remedy ...
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                        Main purpose of job: Key responsibilities and accountabilities: Accountable for: Ensuring that the department responds to correspondence received accurately and in line with quality standards aligned to business requirements and regulatory expectations. This includes email, web, voice, and written forms of communication. People managing the department, including but not limited to performing perso...
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                        To support Agents with general queries, answer questions, effectively resolve escalated customer calls, work with other Team Members to increase Agent knowledge, ensure key messages are effectively communicated and identifying and proposing process and customer journey enhancements Key responsibilities and accountabilities: Take full ownership for dealing with and resolving general team member que...
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                        At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we've been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we're one of the UK's leading debt management co...
                        full job description
                        What will you be doing? As a Client Services Specialist you will ensure that a high level of post-sale service is provided to our client and internal customers, so you'll be an excellent communicator with top team working skills. Liaising with clients to resolve disputes, queries, requests for information and other queries will be a huge part of your role; you'll also review and identify accounts ...
                        full job description
                        Job Title: Customer Service Advisor Location: Leeds Salary: £17,600+ 3% flexible benefits + on target bonus + contributory pension We're now looking for Customer Service Advisor's to join our growing Customer Service Team to answer communications from customers through bespoke letter writing. At Lowell we have a fantastic Opportunity for you to join our exciting and growing business. We are lookin...
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                        Main purpose of job Needs analysis, design, delivery and evaluation of induction & up-skill training courses. Lead and motivate groups of delegates to ensure effective delivery of learning that results in satisfactory achievement of targets/standards. Provide coaching/mentoring during courses, and during Academy, setting personal development plans where appropriate. Manage the behaviour of delegat...
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                        About Lowell As one of the UK's leading and most respected credit management companies, we believe in the importance of good relationships. Whether that's with our customers or our people. We want to listen to and understand our customers, not judge them, so that we can find the most affordable and fair ways to help them pay off their debts. Fairness runs through everything we do. We believe our g...
                        full job description
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